FacebookTwitterLinkedIn

How to uninstall apps that promote scam sites like Pornographic Alert?

Also Known As: Pornographic Alert technical support scam
Type: Adware
Distribution: Moderate
Damage level: Medium

Removal instructions for apps that promote tech-support scams like Pornographic Alert

What is Pornographic Alert scam?

This is a typical technical support scam website that displays a fake notification saying that a computer is infected ant instructs visitors to dial the provided number for help/remote technical support. In most cases such pages are designed to look like official, legitimate Microsoft pages, although, none of them have anything do to with the actual Microsoft company. It is worthwhile to mention that it is not common for technical support pages to be visited by users on purpose. Typically, they get opened via deceptive ads, other dubious pages, or by installed potentially unwanted apps (PUAs).

Pornographic Alert scam

This page is designed to run a fake virus scan and then display one pop-up window saying that access to the computer has been blocked due to security reasons, and another one saying that a computer has been infected with spyware and adware, and that data such as email and Facebook credentials, banking passwords, pictures and documents, other personal files, have been compromised. The main purpose of this page is to trick visitors into calling the +1-800-756-1068 number.

In most cases when scammers behind such pages are contacted, they either try to trick users into paying for “support"/online services of some software, or ask to give them a remote access to a computer so they could pretend to run a diagnostic test or something else. It is important to know that by having access to a computer scammers may use it to install some actual malware (like Trojan-type malware, ransomware) on the operating, access personal documents, steal identities, make fraudulent purchases, or for other malicious purposes. Therefore, such pages should never be trusted. Sometimes they cannot be closed in an ordinary way, in such cases it can be done via Task Manager by ending browser's process.

Threat Summary:
Name Pornographic Alert technical support scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim A computer has been infected with malware and adware
Disguise Microsoft website
Tech Support Scammer Phone Number +1-800-756-1068, +1-(844) 390-3951
Related Domain bgfght[.]tk
Detection Names ESET (Phishing), Google Safebrowsing (Phishing), Sophos (Phishing), Full List Of Detections (VirusTotal)
IP Address 155.138.198.225
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
▼ Download Malwarebytes
To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

More examples of tech-support scam websites are "Pirated software has been detected", "Error code # MS-6F0EXFE" and "Error # WINDOWS-PORN-91". Most of them look quite similarly and are designed for one of these two purposes: to trick visitors into paying money for services they do not need/fix a problems that do not exist or giving scammers a remote access to computers. As mentioned in the first paragraph, it is common for such pages to be promoted via unwanted apps. Typically, users download and install those apps unknowingly.

How did potentially unwanted applications install on my computer?

One of the most popular ways to distribute PUAs is by using a deceptive marketing method called "bundling". To be more precise, by including unwanted apps in download and/or installation setups of other programs as extra offers. Users accept those offers when thye finish downloads and/or installations without changing "Custom", "Advanced" and other similar, or unticking certain checkboxes. Sometimes unwanted downloads and/or installations can be caused by clicking deceptive ads that are designed to execute certain scripts. Usually such ads appear on various shady pages.

How to avoid installation of potentially unwanted applications?

Downloads and installations should not be completed without declining offers to download and/or install unwanted apps. As mentioned in the previous paragraph, it can be done via "Advanced", "Custom", or other settings, or by unticking checkboxes. Furthermore, files, programs should not be downloaded from unofficial websites, via Peer-to-Peer networks (like torrent clients, eMule), third party downloaders, etc., or installed with third party installers. It is recommended to use only official pages and direct download links. Also, it is advised not to click ads on questionable websites - they could be designed to open untrustworthy pages, or even start download and/or installation of some unwanted app. Suspicious apps (extensions, plug-ins or add-ons) that are installed on a browser should be removed. Software of this kind that is installed on the operating system should be uninstalled too. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

The appearance of the Pornographic Alert pop-up scam (GIF):

Appearance of Pornographic Alert scam

Text in the red pop-up window:

Windows_Firewall_protection

Pornographic Alert - Error Code: #0x268d3(x7)
Access to this PC has been blocked for security reasons.
Contact Windows Support: + 1-800-756-1068
Threat_Detected - Pornographic Spyware
App: Ads.financetrack(1).exe
[Quick Support] [Go Back Safety]

Another example of "Pornographic Alert" pop-up scam:

Pornographic Alert pop-up scam (2021-01-22)

Text presented within:

Windows-Firewall-Protection

Pornographic- Alert - Error Code: #0x2d6i8df3 (x07)
Access to this PC has been blocked for security reasons.
Contact Windows Support: +1-(844) 325-0278

Threat_Detected - Pornographic Spyware
App: Ads.Ads.financetrack(1).exe
[Quick Support] [Go Back Safety]

Another example of "Pornographic Alert" pop-up scam:

Pornographic Alert pop-up scam (2021-02-19)

Text in the pop-up:

Windows-Firewall-Protection

 

Microsoft

Pornographic Alert - Error Code: #0x268d3(x7)
Access to this PC has been blocked for security reasons.
Contact Windows Support: +1-888-612-3097

 

Threat_Detected - Pornographic Spyware


App: Ads.financetrack(1).exe

[Quick Support] [Go Back Safety]

Yet another variant of "Pornographic Alert" pop-up scam:

Pornographic Alert pop-up scam (2021-03-26)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the pornographic alert technical support scam, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with pornographic alert technical support scam removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the pornographic alert technical support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the pornographic alert technical support scam, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove pornographic alert technical support scam from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on pornographic alert technical support scam or it's removal please share your knowledge in the comments section below.

Click to post a comment

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Removal Instructions in other languages
Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Pornographic Alert technical support scam QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Pornographic Alert technical support scam on your mobile device.
We Recommend:

Get rid of Windows malware infections today:

▼ REMOVE IT NOW
Download Malwarebytes

Platform: Windows

Editors' Rating for Malwarebytes:
Editors ratingOutstanding!

[Back to Top]

To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.