How to remove unwanted apps that open pages like support-service.space?

Also Known As: apple.support-service.space pop-up scam
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove apps that promote support-service[.]space?

What is support-service[.]space?

Support-service[.]space is a deceptive website designed to trick visitors into believing that their device is infected and downloading some potentially unwanted application (PUA) that supposed to remove viruses. Typically, such scam websites get opened when users visit other untrustworthy pages, click deceptive ads or some installed PUA opens them. It is known that support-service[.]space is promoted via deceptive Calendar events.

support-service[.]space scam

Support-service[.]space displays a fake virus notification saying that a device (iPhone) has been infected with 16 viruses and its battery has been damaged too. If a user will not remove those viruses with an app that can be downloaded by following the given instructions, then they will cause even more damage to the device. This page is designed to look like an official Apple page. However, none of the Apple pages are related to this (or any other) scam.

As mentioned in the first paragraph, it is known that support-service[.]space is promoted via unwanted events that users usually add to their Calendar app via other deceptive websites (e.g., on shady pages that ask for a permission to show notifications). It is very likely that the aforementioned events are used to promote not only the support-service[.]space pages but also pages that are used promote adware, browser hijacker, or some unwanted software, or other untrustworthy, potentially malicious. If there are any unwanted events added on the Calendar app, then they should be removed as soon as possible.

Threat Summary:
Name apple.support-service.space pop-up scam
Threat Type Phishing, Scam, Mac malware, Mac virus
Fake Claim iPhone has been infected with 16 viruses
Serving IP Address 104.21.14.244
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

More examples of pages that are more or less similar to support-service[.]space are peachlandcn[.]com, crypt-protection[.]com and techmobionline[.]com. Most of them display fake virus notifications (pop-ups) saying that a device has been infected amd immediate removal of detected malware is required to prevent any further damage (e.g., loss of sensitive information, photos, apps). In one way or another, none of these pages can be trusted.

How did potentially unwanted applications install on my computer?

Quite often users unknowingly cause unwanted downloads and/or installations when they download and/or install programs that are bundled together with some unwanted apps. More precisely, when users finish downloads and/or installations without declining unwanted offers. Usually it can be done via "Advanced", "Custom", "Manual" settings, or by unticking certain checkboxes. In some cases unintentionally cause unwanted downloads and/or installations by trusting (clicking) deceptive ads that are designed to run certain scripts.

How to avoid installation of potentially unwanted applications?

Third party downloaders, installers, torrent clients, eMule) and other Peer-to-Peer networks, unofficial websites, etc., should not be used as tools to download or install any apps. It is advisable to downloaded them only from official websites and via direct links. Download and installation setups that include "Custom", "Advanced" and other settings should be checked for unwanted offers. Advertisements that appear on dubious sites should bot be clicked as well, very often those ads open other pages of this kind, in some cases they cause download, installation of some unwanted app. Unwanted, suspicious extensions, add-ons or plug-ins are already installed on a browser and apps of this kind are installed on the operating system should be removed. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text in the support-service[.]space page:

Apple Security

(16) Viruses have been detected on your iPhone and battery has been infected and damaged.

If you do not remove this malware now, it may cause more damage to your device. How to fix this:

Step 1: Tap the button below & install the recommended virus protection tool for free from the AppStore.

Step 2: Run the app to remove all malware to repair your phone to 100%
1 minutes and 25 seconds
Download and Install
Detected By Apple.

To enable pop-up blocking, fraudulent website warnings, and remove web browsing data in mobile Apple devices, follow these steps:

First, go to "Settings", and then scroll down to find and tap "Safari".

remove pop-ups and clear cache step 1

Check if the "Block Pop-ups" and "Fraudulent Website Warning" toggles are enabled. If not, enable them immediately. Then, scroll down and tap "Advanced".

disable pop-ups and clear cache step 2

Tap "Website Data" and then "Remove All Website Data".

disable pop-ups and clear cache step 3

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove apple.support-service.space pop-up scam related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

apple.support-service.space pop-up scam removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove apple.support-service.space pop-up scam related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove apple.support-service.space pop-up scam related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove apple.support-service.space pop-up scam related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
apple.support-service.space pop-up scam QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of apple.support-service.space pop-up scam on your mobile device.
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