Support-service.space POP-UP Scam (Mac)

What is support-service[.]space?

support-service[.]space is a deceptive website designed to trick visitors into believing that their devices are infected and into downloading potentially unwanted applications (PUAs), which will supposedly remove viruses. Typically, these scam websites are opened when people visit other untrusted pages, click deceptive ads, or when an installed PUA opens them.

Note that support-service[.]space is promoted via deceptive Calendar events.

support-service[.]space scam

support-service[.]space displays a fake virus notification stating that the device (iPhone) has been infected with 16 viruses and its battery has also been damaged. Unless the user removes the viruses with an app (downloaded by following the given instructions), they will supposedly cause even more damage to the device.

This page may seem similar to an official Apple page, however, Apple's web pages are in no way related to this (or other) scams.

As mentioned, support-service[.]space is promoted via unwanted events, which users often add to their Calendar apps inadvertently via other deceptive websites (e.g., on dubious pages that demand permission to show notifications).

As well as promoting the support-service[.]space pages, the unwanted events are also likely to promote adware, browser hijackers, unwanted software, and other untrusted, potentially malicious programs.

If any unwanted events have been added to the Calendar app, remove them immediately.

Threat Summary:
Name	apple.support-service.space pop-up scam
Threat Type	Phishing, Scam, Mac malware, Mac virus
Fake Claim	iPhone has been infected with 16 viruses
Serving IP Address	104.21.14.244
Symptoms	Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods	Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage	Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Windows)	To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. Download Combo Cleaner To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by RCS LT, the parent company of PCRisk.com.

More examples of pages that are similar to support-service[.]space include peachlandcn[.]com, crypt-protection[.]com, and techmobionline[.]com.

Most display fake virus notifications (pop-ups) stating that the device has been infected and immediate removal of detected malware is required to prevent any further damage (e.g., loss of sensitive information, photos, apps). Despite the statements, none of these web pages can be trusted.

How did potentially unwanted applications install on my computer?

Unwanted downloads and installations often occur when developers distribute PUAs by integrating them into the download/installation setups of other programs as "extra offers". This distribution method is known as "bundling". The offers can be declined in "Custom", "Advanced" and other similar settings of the setups (or by unticking certain checkboxes).

Many users fail to check and change these settings (or untick the checkboxes), thereby allowing PUAs to infiltrate together with the desired software.

PUAs are also downloaded and installed by clicking deceptive advertisements (usually on untrusted sites) that execute certain scripts.

How to avoid installation of potentially unwanted applications

You are advised not to use Peer-to-Peer networks (such as eMule, torrent clients, etc.), unofficial websites, third party downloaders, installers, etc. to download or install software or files. Use official pages and direct links.

Check download/installation set-ups for settings such as "Advanced", "Manual, or "Custom" (or include certain checkboxes) and decline offers to download or install unwanted apps before completing the process.

Additionally, do not trust or click advertisements that are displayed on dubious web pages - they can open other rogue sites or cause unwanted downloads and installations.

Remove any suspicious or unknown extensions, add-ons and plug-ins installed on the browser. The same applies to software of this kind that is installed on the operating system.

If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.

Text in the support-service[.]space page:

Apple Security

(16) Viruses have been detected on your iPhone and battery has been infected and damaged.

If you do not remove this malware now, it may cause more damage to your device. How to fix this:

Step 1: Tap the button below & install the recommended virus protection tool for free from the AppStore.

Step 2: Run the app to remove all malware to repair your phone to 100%
1 minutes and 25 seconds
Download and Install
Detected By Apple.

To enable pop-up blocking, fraudulent website warnings, and remove web browsing data in mobile Apple devices, follow these steps:

First, go to "Settings", and then scroll down to find and tap "Safari".

remove pop-ups and clear cache step 1

Check if the "Block Pop-ups" and "Fraudulent Website Warning" toggles are enabled. If not, enable them immediately. Then, scroll down and tap "Advanced".

disable pop-ups and clear cache step 2

Tap "Website Data" and then "Remove All Website Data".

disable pop-ups and clear cache step 3

Instant automatic malware removal:

Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:

DOWNLOAD Combo Cleaner

By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by RCS LT, the parent company of PCRisk.com.

Quick menu:

What is support-service[.]space?
STEP 1. Remove PUA related files and folders from OSX.
STEP 2. Remove rogue extensions from Safari.
STEP 3. Remove rogue add-ons from Google Chrome.
STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

DOWNLOAD remover for malware infections

Combo Cleaner checks if your computer is infected with malware. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by RCS LT, the parent company of PCRisk.com.

Remove adware-related files and folders

Mac Go To Folder step

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

Mac removing related files and folders - step 1 Check for adware generated files in the /Library/LaunchAgents/ folder:

Mac go to /Library/LaunchAgents - step 1

In the Go to Folder... bar, type: /Library/LaunchAgents/

Mac go to /Library/LaunchAgents - step 2

In the "LaunchAgents" folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - "installmac.AppRemoval.plist", "myppes.download.plist", "mykotlerino.ltvbit.plist", "kuklorest.update.plist", etc. Adware commonly installs several files with the exact same string.

Mac removing related files and folders - step 2 Check for adware generated files in the ~/Library/Application Support/ folder:

Mac go to /Library/Application Support - step 1

In the Go to Folder... bar, type: ~/Library/Application Support/

Mac go to /Library/Application Support - step 2

In the "Application Support" folder, look for any recently-added suspicious folders. For example, "MplayerX" or "NicePlayer", and move these folders to the Trash.

Mac removing related files and folders - step 3 Check for adware generated files in the ~/Library/LaunchAgents/ folder:

Mac go to ~/Library/LaunchAgents - step 1

In the Go to Folder... bar, type: ~/Library/LaunchAgents/

Mac go to ~/Library/LaunchAgents - step 2

Mac removing related files and folders - step 4 Check for adware generated files in the /Library/LaunchDaemons/ folder:

Mac go to /Library/LaunchDaemons - step 1

In the "Go to Folder..." bar, type: /Library/LaunchDaemons/

Mac go to /Library/LaunchDaemons - step 2

In the "LaunchDaemons" folder, look for recently-added suspicious files. For example "com.aoudad.net-preferences.plist", "com.myppes.net-preferences.plist", "com.kuklorest.net-preferences.plist", "com.avickUpd.plist", etc., and move them to the Trash.

Mac removing malware related files and folders - step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps correctly, your Mac should be clean of infections. To ensure your system is not infected, run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file, double click combocleaner.dmg installer. In the opened window, drag and drop the Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates its virus definition database and click the "Start Combo Scan" button.

Mac remove malware with Combo Cleaner - step 1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide; otherwise, it's recommended to remove any found infections before continuing.

Mac remove malware with Combo Cleaner - step 2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Remove malicious extensions from Internet browsers

Remove malicious Safari extensions:

Removal of malicious extensions in Safari - step 1

Open the Safari browser, from the menu bar, select "Safari" and click "Preferences...".

Removal of malicious extensions in Safari - step 2

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for regular browser operation.

If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

Remove malicious extensions from Google Chrome:

Removal of malicious extensions in Google Chrome - step 1

Click the Chrome menu icon (at the top right corner of Google Chrome), select "More Tools" and click "Extensions". Locate all recently-installed suspicious extensions, select these entries and click "Remove".

Removal of malicious extensions in Google Chrome - step 2

If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

Remove malicious extensions from Mozilla Firefox:

Removal of malicious extensions in Mozilla Firefox - step 1

Click the Firefox menu (at the top right corner of the main window) and select "Add-ons and themes". Click "Extensions", in the opened window locate all recently-installed suspicious extensions, click on the three dots and then click "Remove".