"Galp Energia email virus" removal guide
What is the "Galp Energia" scam email?
"Galp Energia email virus" refers to a spam campaign designed to spread malware (malspam). The term "spam campaign" defines a mass-scale operation during which scam emails are sent by the thousand. The letters distributed through this campaign are disguised as notifications concerning an overdue invoice issued by Galp Energia - a genuine Portuguese corporation, dealing in oil and gas exploration and production, natural gas transportation and distribution, oil refining, and electricity generation. It must be emphasized that the fake "Galp Energia" emails are in no way associated with the real Galp corporation. This spam campaign shares many similarities with "Energias de Portugal (EDP) email virus", from the geolocation of targeted users, scam letter subject matter, to the malware infection chain. As is the case with "Energias de Portugal (EDP)" spam campaign, what malicious software "Galp Energia" emails proliferate is unknown. Typically, deceptive/scam letters are used to distribute trojans, ransomware, and cryptominers.
According to a rough translation, the "Galp Energia" scam emails (subject/title "GALP Energia - Factura Vencida. - ( 327755289105 )"; may vary) inform recipients that they have an overdue invoice relating to payment for electricity consumption. The pending sum is stated to be over three hundred euros. However, the information provided by these letters is false. Therefore, instead of obtaining an invoice, recipients download a ZIP file by clicking the links in the emails. This archive contains a virulent VBS file, which upon opening initiates download/installation of malicious programs. It is strongly advised against trusting the "Galp Energia" scam letters. If it is suspected/known that malware has already infected the device - and anti-virus must be used to eliminate it without delay.
Spam campaigns are used to spread all manner of malicious software that operates in likewise varied ways. The term "trojan" encompasses malware with a broad range of functionalities, which can be in different combinations. Trojans can: infect systems with additional malicious programs, exfiltrate system/user information and content from the infected device, enable remote access and control over the compromised machine, extract data from browsers and other installed applications (e.g., usernames, passwords, credit card details, etc.), record keystrokes (keylogging), spy via integrated/attached webcams and microphones, take screenshots, and so on. Ransomware encrypts stored files and/or locks the device's screen for ransom purposes (i.e., makes payment demands for decryption/ access recovery). Cryptominers use system resources (potentially, to the point of system failure and permanent hardware damage) to mine cryptocurrency. Regardless of what abilities malware has, it is deemed to be highly dangerous and must be removed immediately upon detection.
|Name||Galp Energia malspam|
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Hoax||Scam emails are presented as overdue invoice notifications.|
|Disguise||Scam emails are presented as letters from Galp Energia corporation.|
|Attachment(s)||702ERRG5H5H5AA1100S2S99666D5D2212F.vbs (filename may vary)|
|Detection Names||Avast (VBS:Dropper-OY [Trj]), BitDefender (Trojan.GenericKD.45775034), ESET-NOD32 (VBS/TrojanDownloader.Banload.FG), Kaspersky (HEUR:Trojan-Downloader.VBS.SLoad.gen), Microsoft (Downloader.Banload!8.15B (TOPIS:E0:AWmBCD), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
"International Air & Sea Freight Forwarder Email Virus", "KROHNE Email Virus", "Budapest Bank Email Virus", and "Ministero Dello Sviluppo Economico Email Virus" are some examples of malware-spreading spam campaigns. Deceptive/Scam emails are typically disguised as "official", "important", "urgent", and similar. However, these letters are not used to proliferate malicious software exclusively; they are also employed to facilitate various scams. The sole purpose of spam campaigns is to generate profit for the scammers/ cyber criminals behind them. Due to the relative prevalence of such mail, it is strongly recommended to exercise caution when browsing.
How did "Galp Energia email virus" infect my computer?
How to avoid installation of malware?
Dubious and irrelevant emails must not be opened, especially any links or attachments found in them. Additionally, it is advised to use Microsoft Office versions released after 2010. Aside from spam campaigns, malware is also proliferated via untrustworthy download channels (e.g., unofficial and free file-hosting websites, Peer-to-Peer sharing networks, and other third-party sources), illegal activation tools ("cracks"), and illegitimate updaters. Therefore, it is important to only use official and verified download channels. Furthermore, all programs must be activated and updated using functions/tools provided by legitimate developers. To protect device and user safety, it is crucial to have a dependable anti-virus/anti-spyware suite installed and kept up-to-date. This software has to be used to perform regular system scans and to remove detected/potential threats. If you've already opened "Galp Energia email virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the fake "Galp Energia" email letter:
Subject: GALP Energia - Factura Vencida. - ( 327755289105 )
Cliente Galp Energia, em anexo enviamos uma factura em atraso correspondente a factura FT 0001/002145541
Data Emissao: 22/02/2021:11:18:23
Consumo de Eletricidade entre 20 de Jan e 21 Fev: 1200 Kw
N°. Protocolo Autorizacao: 8850002141
Valor: EUR 362,14
Escolha abaixo a melhor forma de consultar a sua Factura FT 0001
Ver em formato PDF
Ver em formato VBS
* Este e-mail foi enviado automaticamente pela Galp Energia. Favor nao responder.
* A eletricidade facturada foi produzida a partir das seguintes fontes de energia: 24,1% Hidrica,
13,4% Eolica, 3,9% Cogeracao Fossil, 2,2% Outros renovaveis, 8,4% Cogeracao Fossil, 12,1% Gas Natural,
28,6% Carvao, 6,7% Nuclear, 0,5% Residuos solidos urbanos.
Para mais informacoes va a anossaenergia.galp.pt
Screenshot of VirusTotal detections of the malicious file distributed via "Galp Energia" spam campaign ("702ERRG5H5H5AA1100S2S99666D5D2212F.vbs"):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Galp Energia email virus"?
- STEP 1. Manual removal of malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.