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Avoid infecting your system via fake "Galp Energia " emails

Also Known As: Galp Energia malspam
Type: Trojan
Distribution: Low
Damage level: Severe

"Galp Energia email virus" removal guide

What is the "Galp Energia" scam email?

"Galp Energia email virus" refers to a spam campaign designed to spread malware (malspam). The term "spam campaign" defines a mass-scale operation during which scam emails are sent by the thousand. The letters distributed through this campaign are disguised as notifications concerning an overdue invoice issued by Galp Energia - a genuine Portuguese corporation, dealing in oil and gas exploration and production, natural gas transportation and distribution, oil refining, and electricity generation. It must be emphasized that the fake "Galp Energia" emails are in no way associated with the real Galp corporation. This spam campaign shares many similarities with "Energias de Portugal (EDP) email virus", from the geolocation of targeted users, scam letter subject matter, to the malware infection chain. As is the case with "Energias de Portugal (EDP)" spam campaign, what malicious software "Galp Energia" emails proliferate is unknown. Typically, deceptive/scam letters are used to distribute trojans, ransomware, and cryptominers.

Galp Energia malware-spreading email spam campaign

According to a rough translation, the "Galp Energia" scam emails (subject/title "GALP Energia - Factura Vencida. - ( 327755289105 )"; may vary) inform recipients that they have an overdue invoice relating to payment for electricity consumption. The pending sum is stated to be over three hundred euros. However, the information provided by these letters is false. Therefore, instead of obtaining an invoice, recipients download a ZIP file by clicking the links in the emails. This archive contains a virulent VBS file, which upon opening initiates download/installation of malicious programs. It is strongly advised against trusting the "Galp Energia" scam letters. If it is suspected/known that malware has already infected the device - and anti-virus must be used to eliminate it without delay.

Spam campaigns are used to spread all manner of malicious software that operates in likewise varied ways. The term "trojan" encompasses malware with a broad range of functionalities, which can be in different combinations. Trojans can: infect systems with additional malicious programs, exfiltrate system/user information and content from the infected device, enable remote access and control over the compromised machine, extract data from browsers and other installed applications (e.g., usernames, passwords, credit card details, etc.), record keystrokes (keylogging), spy via integrated/attached webcams and microphones, take screenshots, and so on. Ransomware encrypts stored files and/or locks the device's screen for ransom purposes (i.e., makes payment demands for decryption/ access recovery). Cryptominers use system resources (potentially, to the point of system failure and permanent hardware damage) to mine cryptocurrency. Regardless of what abilities malware has, it is deemed to be highly dangerous and must be removed immediately upon detection.

Threat Summary:
Name Galp Energia malspam
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax Scam emails are presented as overdue invoice notifications.
Disguise Scam emails are presented as letters from Galp Energia corporation.
Attachment(s) 702ERRG5H5H5AA1100S2S99666D5D2212F.vbs (filename may vary)
Detection Names Avast (VBS:Dropper-OY [Trj]), BitDefender (Trojan.GenericKD.45775034), ESET-NOD32 (VBS/TrojanDownloader.Banload.FG), Kaspersky (HEUR:Trojan-Downloader.VBS.SLoad.gen), Microsoft (Downloader.Banload!8.15B (TOPIS:E0:AWmBCD), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

"International Air & Sea Freight Forwarder Email Virus", "KROHNE Email Virus", "Budapest Bank Email Virus", and "Ministero Dello Sviluppo Economico Email Virus" are some examples of malware-spreading spam campaigns. Deceptive/Scam emails are typically disguised as "official", "important", "urgent", and similar. However, these letters are not used to proliferate malicious software exclusively; they are also employed to facilitate various scams. The sole purpose of spam campaigns is to generate profit for the scammers/ cyber criminals behind them. Due to the relative prevalence of such mail, it is strongly recommended to exercise caution when browsing.

How did "Galp Energia email virus" infect my computer?

Systems are infected via malicious files distributed through spam campaigns. The scam emails can contain download links of infectious files, and/or the files can be attached to the letters. Virulent files can be in a variety of formats, e.g., archives (ZIP, RAR, etc.), executables (.exe, .run, etc.), Microsoft Office and PDF documents, JavaScript, and so forth. When the files are executed, run, or otherwise opened - the infection process/chain (i.e., malware download/installation) is jumpstarted. For example, Microsoft Office documents cause infections by executing malicious macro commands. This process begins automatically when a document is opened in Microsoft Office versions released before 2010. Newer ones have "Protected View" mode, which prevents immediate execution of macros. Instead, users are asked to enable editing/content (i.e., macro commands) and are warned of the potential risks.

How to avoid installation of malware?

Dubious and irrelevant emails must not be opened, especially any links or attachments found in them. Additionally, it is advised to use Microsoft Office versions released after 2010. Aside from spam campaigns, malware is also proliferated via untrustworthy download channels (e.g., unofficial and free file-hosting websites, Peer-to-Peer sharing networks, and other third-party sources), illegal activation tools ("cracks"), and illegitimate updaters. Therefore, it is important to only use official and verified download channels. Furthermore, all programs must be activated and updated using functions/tools provided by legitimate developers. To protect device and user safety, it is crucial to have a dependable anti-virus/anti-spyware suite installed and kept up-to-date. This software has to be used to perform regular system scans and to remove detected/potential threats. If you've already opened "Galp Energia email virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the fake "Galp Energia" email letter:

Subject: GALP Energia - Factura Vencida. - ( 327755289105 )


Cliente Galp Energia, em anexo enviamos uma factura em atraso correspondente a factura FT 0001/002145541

 

Cliente: ********

 

Data Emissao: 22/02/2021:11:18:23

Consumo de Eletricidade entre 20 de Jan e 21 Fev: 1200 Kw
N°. Protocolo Autorizacao: 8850002141
Contador: 1993

 

Valor: EUR 362,14

 

Escolha abaixo a melhor forma de consultar a sua Factura FT 0001

 

Ver em formato PDF
Ver em formato VBS

 

* Este e-mail foi enviado automaticamente pela Galp Energia. Favor nao responder.

 

* A eletricidade facturada foi produzida a partir das seguintes fontes de energia: 24,1% Hidrica,

 

13,4% Eolica, 3,9% Cogeracao Fossil, 2,2% Outros renovaveis, 8,4% Cogeracao Fossil, 12,1% Gas Natural,

 

28,6% Carvao, 6,7% Nuclear, 0,5% Residuos solidos urbanos.

 

Para mais informacoes va a anossaenergia.galp.pt

 

23/02/2021 02:05:44

Screenshot of VirusTotal detections of the malicious file distributed via "Galp Energia" spam campaign ("702ERRG5H5H5AA1100S2S99666D5D2212F.vbs"):

Galp Energia spam campaign spread malicious file detections (702ERRG5H5H5AA1100S2S99666D5D2212F.vbs)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Galp Energia malspam QR code
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