FacebookTwitterLinkedIn

Do not trust the "Consignment was booked via DHL Express" scam emails

Also Known As: GuLoader virus
Type: Trojan
Distribution: Low
Damage level: Severe

"Consignment was booked via DHL Express email virus" removal guide

What is the "Consignment was booked via DHL Express" scam email?

"Consignment was booked via DHL Express email virus" refers to a malware-spreading spam campaign. This term defines a mass-scale operation during which thousands of deceptive/scam emails are sent. These letters are presented as arranged shipment notifications from DHL International - a legitimate courier, package delivery, and express mail service. It must be emphasized that the "Consignment was booked via DHL Express" scam emails are in no way associated with the genuine DHL International GmbH. The goal of this spam campaign is to infect recipients' devices with the GuLoader malware.

Consignment was booked via DHL Express malware-spreading email spam campaign

The "Consignment was booked via DHL Express" scam letters (subject/title "DHL Shipment Notification 22 Feb AWB#5436637389"; may vary) inform recipients that their shipment has been arranged. Detailed information concerning the booked consignment is attached to the emails. Additionally, the attachment supposedly contains data that will allow recipients to track the shipment. The attached documents will need to be provided upon the fake consignment's delivery. Hence, recipients are warned not to lose them. However, instead of containing shipment-related information, the infectious files initiate download/install of GuLoader - once opened.

GuLoader malware is designed to cause chain infections. In other words, it can download/install additional malicious programs. Malware of this type can infect systems with a wide variety of heinous software. To elaborate, GuLoader can potentially infect devices with trojans, ransomware, cryptocurrency miners, and other malware. Trojans can have varied abilities, e.g., enabling remote access and control over the compromised machine, spying (e.g., recording keystrokes and/or audio/video), exfiltrating information and content from infected systems, extracting data from browsers and other installed applications, etc. Ransomware operates by encrypting data and/or locking the device for ransom purposes. Cryptominers use system resources to generate cryptocurrency, possibly to the point of permanent system failure. To summarize, by trusting the "Consignment was booked via DHL Express" scam emails, users can experience system infections, severe privacy issues, financial losses, and identity theft. If it is suspected/known that GuLoader (or other malware) has already infected the device - an anti-virus must be used to remove it immediately.

Threat Summary:
Name GuLoader virus
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax Scam emails are presented as notifications concerning recipients' shipments being booked.
Disguise Notifications from DHL
Attachment(s) DHL_Shipment_Notification#5436637389_22_FEB.exe (filename may vary)
Detection Names Avast (Win32:Trojan-gen), BitDefender (Gen:Variant.Razy.846522), ESET-NOD32 (A Variant Of Win32/Injector.EOQT), Kaspersky (UDS:DangerousObject.Multi.Generic), Microsoft (Trojan:Win32/GuLoader.PB!MTB), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload GuLoader
Rogue Process Name Windows Contacts (process name may vary)
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
▼ Download Malwarebytes
To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

"C.N. FREIGHT & SHIPPING Email Virus", "Customer Complaint Report", and "Here's your PayPal invoice" are a few examples of malware-proliferating spam campaigns. Disguising the scam emails as mail from legitimate entities is common; however, the letters may be presented as "urgent", "important", "priority", and similar - without mentioning genuine companies. Regardless of what such emails claim, promise, offer, request, or demand, the end-goal is always the same - to generate revenue for the scammers/ cyber criminals behind them. Aside from spreading malicious programs, deceptive letters are also used for phishing and other scams. Due to how widespread spam mail is, it is strongly advised to exercise caution with incoming emails.

How did "Consignment was booked via DHL Express email virus" infect my computer?

Systems are infected via virulent files distributed through spam campaigns. These files can be attached to the emails, and/or the letters can contain download links of malicious content. Infectious files can be in various formats, e.g., archives (ZIP, RAR, etc.), executables (.exe, .run, etc.), Microsoft Office and PDF documents, JavaScript, and so forth. When the files are opened - the infection process (i.e., malware download/installation) is initiated. For example, Microsoft Office documents cause infections by executing malicious macro commands. In Microsoft Office versions released before 2010 - this process starts the moment a document is opened. However, newer versions have "Protected View" mode that prevents automatic execution of macros. Instead, users are asked to enable editing/content (i.e., macro commands) and alerted of potential risks.

How to avoid installation of malware?

To avoid infecting the system via spam mail, it is expressly advised against opening suspicious/irrelevant emails - especially any attachments or links found in them. Additionally, it is recommended to use Microsoft Office versions released after 2010. Malware is also proliferated through untrustworthy download channels (e.g., unofficial and free file-hosting sites, Peer-to-Peer sharing networks, etc.), illegal activation tools ("cracks"), and fake updaters. Therefore, it is important to only download from official and verified sources. Furthermore, all programs must be activated and updated with tools/functions provided by legitimate developers. To ensure device/user safety, it is paramount to have a dependable anti-virus/anti-spyware suite installed and updated. This software has to be used to run regular system scans and remove detected threats and issues. If you've already opened "Consignment was booked via DHL Express email virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "Consignment was booked via DHL Express" scam email letter:

Subject: DHL Shipment Notification 22 Feb AWB#5436637389

 

DHL Express

 

Your Dedicated International Specialist

 

Dear valued customer

 

We are pleased to inform you that your consignment was booked via DHL Express

 

Copies of the shipment has been attached

 

To be able to check the status of the above shipment, simply check the enclosed file to track your shipment and more detailed information of the consignment is available

 

Download your attachment for your reference

 

Wishing you and your company a fruitful business!

 

Best Regards,

 

DHL International Express Lt.

 

Keep the downloaded documents safe because, we will need you to provide them for confirmation before delivering your parcel.

Appearance of the "Consignment was booked via DHL Express" scam email (GIF):

Consignment was booked via DHL Express scam email appearance (GIF)

Screenshot of VirusTotal detections of the attachment distributed via "Consignment was booked via DHL Express" spam campaign ("DHL_Shipment_Notification#5436637389_22_FEB.exe"):

Consignment was booked via DHL Express scam email attachment detections (DHL_Shipment_Notification#5436637389_22_FEB.exe)

Screenshot of the malicious executable's process on Windows Task Manager ("Windows Contacts"):

Consignment was booked via DHL Express email malicious process (Windows Contacts - process name)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

Click to post a comment

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
GuLoader virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of GuLoader virus on your mobile device.
We Recommend:

Get rid of Windows malware infections today:

▼ REMOVE IT NOW
Download Malwarebytes

Platform: Windows

Editors' Rating for Malwarebytes:
Editors ratingOutstanding!

[Back to Top]

To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.