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How to remove apps designed to promote Shipping Survey Reward scam?

Also Known As: Shipping Survey Reward online survey scam
Damage level: Medium

What is Shipping Survey Reward scam?

It is common that scammers use fake online surveys to trick unsuspecting visitors into providing personal or financial information. They use provided information to commit identity theft, sell it to third parties, or monetize it in some other way.

It is important to mention that scammers behind these online survey scams impersonate legitimate companies. In this particular case, scammers promote their survey via email - they send emails disguised as letters from UPS regarding user experience survey.

It is strongly recommended to ignore emails of this type and, more importantly, not to provide personal information on pages that these emails promote.

Shipping Survey Reward scam

The email used to promote a survey scam is disguised as letters from UPS claiming recipients have been selected to ten an exclusive reward and encourage users to click the "OK" button to open a short survey about their experience with the UPS company. The main survey scam website claims that visitors will receive at least $90 worth of promo reward in exchange for taking a survey.

The survey contains questions asking whether users are satisfied with the shipping services they use, their age, which postal service they use most often, what types of products they buy online, etc. Once a survey is completed, visitors are asked to choose one of the prizes such as Cannabidiol gummies, keto diet pills, cognitive enhancer, anti-aging cream, and an iPad Pro.

No matter what reward visitors choose, they are asked to provide information such as first and last name, email address, phone number, street address, city, state, ZIP code. It is common that similar pages often ask to provide credit card details or other financial information as well.

It is strongly recommended not to provide any information on websites of this kind. It is common that scammers behind these pages use provided details to steal identities, make unauthorized transactions, purchases, sell them to third parties, or monetize them in some another way.

In conclusion, users who provide information on these pages do not receive any prize/reward. Another important detail about online survey scams is that they often claim that users have to pay some "processing" fee (or some other free) to receive the chosen prize. It is worthwhile to mention that email is not the only channel that can be used to promote online survey scams.

Other untrustworthy websites, deceptive advertisements, and potentially unwanted applications (PUAs) can be used to promote survey scams (and other scams) as well.

Users who have some PUA installed on a browser or the operating system should remove it. Quite often, apps of this kind are designed to serve unwanted advertisements and (or) collect browsing-related or other sensitive information.

Threat Summary:
Name Shipping Survey Reward online survey scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam claims that users will receive a reward if they complete a short survey.
Related Domains ggshooter[.]com
Serving IP Address (ggshooter[.]com) 104.21.67.215
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

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There are more examples of similar online survey scams, a couple of them are "Shopper Survey", "USPS Rewards", and "Onlinemart Reward". All of them are designed to trick visitors into believing that after completing a survey and providing some personal information, they will receive a selected prize.

Although, there are many other scams (e.g., pages used to trick users into purchasing unnecessary software, allowing scammers to access their computers remotely).

It is noteworthy that browsers that open questionable, potentially malicious pages automatically and do it often are likely to have some PUA installed on them. Typically, users download and install apps of this kid unknowingly.

How did potentially unwanted applications install on my computer?

Typically, users cause unwanted downloads and installations in one of these two ways: by clicking on certain deceptive ads designed to execute certain scripts or when they do not decline unwanted offers during downloads or installations of other programs. It is common that developers distribute various PUAs by bundling them together with other programs.

In other words, by including PUAs in downloaders, installers for other programs as additional offers. This method is used to trick users into installing or downloading PUAs together with other programs.

Usually, those offers can be found and declined in "Custom", "Advanced" and other similar settings or by unticking checkboxes. However, not all users check those settings when they download or install programs.

By finishing downloads, installations with default settings users allow for offered PUAs to be downloaded, installed too.

How to avoid installation of potentially unwanted applications?

Third-party downloaders, installers, Peer-to-Peer networks like torrent clients, eMule, unofficial pages, and should not be used to download or install any programs. The main reason why it is not recommended to use them to download files or programs is that they tend to be used as channels to distribute various PUAs or even malicious programs.

Therefore, it is recommended to download software (and files) from official websites and via direct links. Furthermore, downloaders and installers that have "Custom", "Advanced" and other similar settings should be analyzed.

It is common that such downloaders, installers include offers to download or install unwanted apps. In such cases users should decline them before finishing downloads or installations.

Advertisements that are displayed on untrustworthy pages should not be clicked as well. It is common that by clicking on those ads users open untrustworthy, potentially malicious pages or cause unwanted downloads, installations.

All suspicious, unwanted, or unknown extensions, plug-ins installed on a browser should be removed. Programs of this kind installed on the operating system should be uninstalled too. I

f your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.

Appearance of the survey scam page:

shipping survey reward scam appearance in gif image

Text in the survey scam website:

Over $4,000,000 in Offers given out so far!

Shipping Survey
April 22, 2021
Limited Timed Offer
Get a $90 promo reward
Congratulations!
Complete this short 30-second survey about your shipping experience to select one of our exclusive reward offers (minimum value $90).

This offer is available for today only: April 22, 2021.
Take Survey Now

Screenshot of the email used to promote this scam:

shipping survey reward scam email

Text in this email:

Subject: ..pls..check...Y0UR..0RDER...N#67953

Over $4,000,000 in Offers given out so far!

ups
User Survey

Dear UPS user,

You have been selected to get an exclusive reward!

To qualify for this special offer, simply complete our 30-second marketing survey about your experiences with UPS.

Click OK to start.

[OK]

Screenshots of websites asking to provide personal information:

shipping survey reward scam promoted page shipping survey reward scam promoted page 2 shipping survey reward scam promoted page 3 shipping survey reward scam promoted page 4 shipping survey reward scam promoted page 5

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Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the shipping survey reward online survey scam, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with shipping survey reward online survey scam removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the shipping survey reward online survey scam, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the shipping survey reward online survey scam, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove shipping survey reward online survey scam from your computer, please ask for assistance in our malware support forum.

Post a comment:
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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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