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Do not trust websites promoting the "Shopper Survey" scam

Also Known As: Shopper Survey scam website
Damage level: Medium

What is "Shopper Survey"?

"Shopper Survey scam" refers to a scheme run on various untrustworthy websites. The scam states that users can claim a prize by completing a short survey.

By offering fake rewards, such schemes aim to promote other deceptive and possibly malicious sites. Therefore, by trusting scams like "Shopper Survey", users can experience a variety of severe issues.

Typically, scam pages are accessed via mistyped URLs, redirects caused by intrusive ads, or force-opened by installed PUAs (Potentially Unwanted Applications). It is noteworthy that the "Shopper Survey" scam has been promoted through spam campaigns - mass-scale operations during which deceptive emails are sent by the thousand.

The subject of these letters is "Claim your Amazon gift card now", but both the title and the text presented in the emails - may vary.

Shopper Survey scam

The "Shopper Survey" scam requests visitors to take a survey concerning their shopping experience. As a show of gratitude for completing the questionnaire, the scheme states that users can choose an exclusive reward.

Once the multi-choice survey is complete, users are lead to a page from which they can select their prize. However, by attempting to claim the reward - users are redirected to a different scam site.

This scam has been observed promoting phishing webpages - designed to record information provided to them. These websites targeted the following information: names, surnames, addresses, telephone numbers, and email addresses.

The gathered data can be used by scammers to further personalized schemes and/or be sold to third-parties (potentially, cyber criminals). The endorsed pages also offer various products for sale or (in continuation of the original scam) as gifts.

To receive the bogus items, it is likely that users will be asked to pay some relatively minor fees (e.g., shipping, registration, subscription, etc.). The offered content usually does not exist; hence, regardless of whether users pay or not - they will not receive the products.

If the content is available, it can be worth significantly less, be faulty, or even dangerous to user health. Furthermore, sites of this type often use fake payment gateways, which are used for phishing banking information (e.g., bank account details, credit card numbers, log-in credentials, etc.).

To summarize, by trusting the "Shopper Survey" scam, users can experience serious privacy issues, financial losses, and even identity theft. As mentioned in the introduction, deceptive websites can be force-opened by PUAs.

However, unwanted apps can have other/additional heinous abilities. Adware-types run intrusive advertisement campaigns. The delivered ads diminish the browsing experience and endanger device/user safety.

Once clicked on, intrusive adverts redirect to unreliable/malicious pages, and some can stealthily download/install software (e.g., PUAs). Browser hijackers are another type of PUAs. They promote (cause redirects to) fake search engines by making modifications to browser settings.

The promoted web searchers rarely can generate search results, so they redirect to Google, Bing, Yahoo, and other legitimate search engines. What is more, most PUAs can track data.

They monitor browsing activity (browsing and search engine histories) and collect vulnerable data extracted from it (IP addresses, geolocations, and personally identifiable details).

The gathered information is then monetized by being shared with and/or sold to third-parties. Therefore, it is crucial to remove all suspect applications and browser extensions/plug-ins immediately upon detection.

Threat Summary:
Name Shopper Survey scam website
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam claims users can select a prize after completing a short survey.
Related Domains nutopshoping[.]com
Detection Names (nutopshoping[.]com) Avira (no cloud) (Phishing), Fortinet (Spam), Spamhaus (Spam), Full List Of Detections (VirusTotal)
Serving IP Address (nutopshoping[.]com) 1.1.1.1
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

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"UPS Rewards scam", "Gift Card Giveaway scam", and "$1000 Bank of America Gift Card scam" are a few examples of scams similar to "Shopper Survey". The Internet is full of untrustworthy, deceptive, and hazardous websites.

Scams aim to gain and subsequently abuse users' trust - in order to generate profit at their expense. Aside from offering fake prizes and unbelievable deals, common scheme types are those that warn of system infections or alert about outdated/missing software.

Due to how widespread scam sites are, it is strongly advised to exercise caution when browsing.

How did potentially unwanted applications install on my computer?

PUAs can have "official" promotional/download pages. These apps can also be downloaded/installed together with other software.

This false marketing method of packing regular programs with unwanted or malicious additions - is termed "bundling". Rushed download/installation processes (e.g., ignored terms, skipped steps and sections, etc.) increase the risk of allowing bundled content into the system.

Intrusive advertisements spread PUAs as well. Upon being clicked, the ads can execute scripts to download/install such applications without user consent.

How to avoid installation of potentially unwanted applications?

It is recommended to research software products prior to download/installation and/or purchase. Additionally, all downloads must be performed from official and verified sources.

Untrustworthy download channels, e.g., unofficial and free file-hosting websites, Peer-to-Peer sharing networks, and other third-party downloaders - commonly offer harmful and bundled content. Download and installation processes must be approached with care.

Therefore, it is important to read terms, study possible options, use the "Custom/Advanced" settings, and decline downloading/installing supplementary apps, tools, functions, and other additions. Intrusive adverts appear legitimate; however, they redirect to various unreliable and questionable sites (e.g., gambling, adult-dating, pornography, etc.).

In case of encounters with ads and/or redirects of this kind, the system must be checked and all suspicious applications and browser extensions/plug-ins detected - removed from it without delay. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.

Text presented in the "Shopper Survey" scam:

Over $5,000,000 worth of offers given out in 2020!


Online Survey About
Shopper Survey
img April 16, 2021


Congratulations!

 

Please tell us about your Shopping experiences and as a thank you, you can select from several exclusive offer rewards!

 

Supply is extremely limited so act fast today: April 16, 2021

 

Take Survey Now

The appearance of "Shopper Survey" scam (GIF):

Appearance of Shopper Survey scam GIF

Screenshots of the websites endorsed through "Shopper Survey" scam:

Deceptive website promoted by the Shopper Survey scam 1 Deceptive website promoted by the Shopper Survey scam 2 Deceptive website promoted by the Shopper Survey scam 3 Deceptive website promoted by the Shopper Survey scam 4 Deceptive website promoted by the Shopper Survey scam 5

Screenshot of the spam email promoting "Shopper Survey" scam:

Shopper Survey scam promoting email

Text presented in this email:

Subject: Claim your Amazon gift card now


Hello ******** ,

 

You are Customer #08376497 of THE ShopperSurvey Gifts and Rewards and we have been waiting for your confirmation since . This delivery is for ********

 

To activate the delivery, please confirm here !


Best regards,


THE ShopperSurvey Gifts and Rewards


Click here to continue the Delivery


This message was delivered to : ********


*Participation required.
* CONFIRM YOUR MEMBERSHIP *
Click Here

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Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the shopper survey scam website, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with shopper survey scam website removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the shopper survey scam website, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the shopper survey scam website, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove shopper survey scam website from your computer, please ask for assistance in our malware support forum.

Post a comment:
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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Shopper Survey scam website QR code
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