Your address is invalid email virus removal guide
What is Your address is invalid email virus?
It is common that cybercriminals distribute malware by pretending to be legitimate companies and attaching a malicious file or including a malicious link in their emails. Typically, they claim that the attached file is an important document (e.g., invoice, purchase order) and persuade recipients into opening it. This email is disguised as a letter from FedEx regarding a wrong delivery address. It has an archive file containing a malicious Microsoft Office document designed to install Qakbot attached to it.
Cybercriminals behind this email claim that shipment address is invalid and encourage to enter the correct address in the malicious Excel document that can be extracted from the attached ZIP file. Their main goal is to trick recipients into opening a malicious document designed to install Qakbot - a trojan designed to steal sensitive information. Qakbot targets login credentials (usernames, email addresses, passwords) used to log into bank accounts. It is known that this trojan records keyboard input (logs keystrokes), collects browsing data, cookies, and sends obtained information to a remote server controlled by cybercriminals. Usually, data that malware like Qakbot collects is used to steal accounts, identities, make unauthorized/fraudulent purchases, transactions. Since Qakbot can log keystrokes, it could be used to steal various accounts (email, social media, etc.). It is important to know that one stolen account could lead to a loss of multiple accounts. Although, only when users use the same login credentials for more than one online account. In conclusion, opening the Excel document extracted from a ZIP file attached to this email can lead to identity theft, loss of access to personal accounts, money, and other serious problems. Therefore, files and links in emails like this one must not be opened.
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Hoax||File attached to the email contains a document that has to be used to enter the correct shipping address|
|Attachment(s)||7757229737-04212021.zip (its name may vary)|
|Detection Names (7757229737-04212021.xlsm)||AegisLab (Trojan.MSOffice.SAgent.4!c), BitDefender (Trojan.GenericKD.36765619), ESET-NOD32 (Multiple Detections), McAfee (Downloader-FCEI!8CF19B34A344), Microsoft (Trojan:Win32/Phonzy.B!ml), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
It is common for email to be used by cybercriminals as a channel to deliver their malware. More examples of malspam campaigns used to distribute malicious software via links or files in emails are "NOTICE OF ACCOUNT CLOSURE FOR AUDIT", "OCEANIC PROJECTS", and "Seojoong Logistics DMCC". It is important to remember that very often cybercriminals use logos of legitimate companies and (or) names of existing people in their emails to make their emails look more trustworthy. A couple examples of malware that is distributed using email are NanoCore, FormBook, and LokiBot.
How did "Your address is invalid email virus" infect my computer?
How to avoid installation of malware?
Irrelevant emails received from a suspicious, unknown addresses should not be trusted. Especially if they contain some attachment or website link. As a rule, emails of this kind are used to deliver malware. As metioned in one of the previous paragraphs, most of those emails are disguised as letters from legitimate companies. Software should be downloaded only from official web pages and via direct download links. Files, programs downloaded via Peer-to-Peer networks, third-party downloaders , unofficial pages, etc., or installed via third-party installers can be malicious. All installed software must be updated or activated properly: it has to be achieved using implemented functions or tools that official software developers provide. Also, it is illegal to activate licensed software with various third-party tools. And finally, it is important to regularly scan the operating system for threats with a reputable antivirus or anti-spyware suite and remove them once the scan is completed. If you've already opened "Your address is invalid email virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the "Your address is invalid email virus" email letter:
Subject: Your shipment address is invalid
Your address is invalid.
Tracking ID: 5707603023
Email : firstname.lastname@example.org
Status: Needs customer's verification
Reason: Your delivery address contains a bad value.
It may be caused by different formats that are used in e-shops.
Please, check the attached document, fill in the form and send it back.
FеⅾEⅹ 1995-2021 Copyright, All rights reserved.
Malicious attachment distributed via Your address is invalid malspam campaign:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Your address is invalid email virus?
- STEP 1. Manual removal of Qakbot malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.