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Do not trust websites displaying the "WIN-8x0007 Error" scam message

Also Known As: WIN-8x0007 Error tech support scam
Damage level: Medium

What is "WIN-8x0007 Error"?

"WIN-8x0007 Error" is the name of a technical support scam run on deceptive websites. Schemes of this type inform users of nonexistent threats on their systems and urge them to contact fake tech support. The "WIN-8x0007 Error" scam targets German users; it also downloads an audio file that contains the same message in Japanese.

As is common of this scam type, "WIN-8x0007 Error" is presented as a Windows support alert issued by Microsoft. It must be emphasized that no site can detect threats/issues on visitors' devices. Any that makes such claims are scams with no relation to legitimate companies (e.g., Microsoft Corporation).

Typically, untrustworthy webpages are accessed via mistyped URLs, or redirects caused by intrusive ads or installed PUAs (Potentially Unwanted Applications).

WIN-8x0007 Error tech support scam

When a website promoting the "WIN-8x0007 Error" scheme is accessed, it presents visitors with a pop-up window and automatically downloads a ZIP archive that contains an MP3 file. The latter contains an audio recording of the deceptive message in Japanese.

According to a rough translation, the text presented in the pop-up claims that the Windows registration key has been blocked, resulting in access to the system being disabled.

The reasons for this are listed as: the registration key is illegal, the system has pirated software installed onto it, the device is spreading viruses through the Internet connection, the computer has been hacked, etc. To restore access to the device, the scam instructs users to call the fake "Microsoft Security Toll Free" ("Microsoft Sicherheit Gebührenfreie") helpline.

The text presented in the background page reiterates that users must call the listed telephone number. It warns not to ignore this critical alert, as allegedly, the Windows operating system was blocked due to suspicious activity detected on it. As mentioned in the introduction, all of the information provided by "WIN-8x0007 Error" is false.

Trusting scam websites can lead to a broad range of severe problems. Should it be impossible to close a deceptive site, the Windows Task Manager must be used to end the browser's process. It is important not to restore the previous browsing session when reopening the browser - as that will reopen the scam page.

The aim of all online scams is to generate revenue for their designers. However, how they achieve the goal differs, and this applies to "WIN-8x0007 Error" as well.

Firstly, technical support schemes aim to trick victims into calling their phone numbers. Secondly, the scammers attempt to gain remote access to the supposedly infected device (usually, though the use of legitimate software). After these steps, the scam scripts diverge.

Scammers can run fake scans and/or perform bogus malware removal - but leave the computer unharmed. Alternatively, they can uninstall genuine protection tools, install fake anti-viruses (that require purchase), and/or infect the system with real malware.

Scammers also target sensitive/personal information: names, addresses, emails, telephone numbers, account log-in credentials (e.g., of online bank accounts), banking account and/or credit card details, and so on.

They can extract this data through: deception (e.g., by tricking the victims into disclosing it, writing it out in a text document that the scammers claim not to see, etc.), phishing websites (e.g., fake bank account sign-in pages, dubious payment gateways, etc.), or via information-stealing malware. RATs (Remote Access Trojans) are a common choice for tech support scammers, as these malicious programs enable (potentially indefinite) stealthy remote access and control over the machine.

Trojan-types can have a wide variety of heinous functionalities; however, systems may be infected with data-encrypting ransomware, cryptocurrency miners (cryptominers), or other malicious software.

The primary way that such schemes profit is by requesting victims to pay for the scammers' "services" (e.g., nonexistent malware elimination, future tech support and protection services, etc.). The fees tend to be exorbitant, and successfully scammed victims are often targeted repeatedly.

To summarize, by trusting the "WIN-8x0007 Error" scam, users can experience system infections, severe privacy issues, significant financial losses, and even identity theft. PUAs are prime suspects behind rogue redirects to misleading, deceptive/scam, and malicious webpages (e.g., ones running "WIN-8x0007 Error").

However, these applications can have other heinous functionalities, e.g., intrusive advertisement delivery (adware), browser modification in promotion of fake search engines (browser hijackers), and data tracking.

Most PUAs monitor browsing activity (browsing and search engine histories) and collect sensitive information inferred from it (IP addresses, geolocations, and even personally identifiable details). The collected data is then monetized by being shared with and/or sold to third-parties.

Therefore, it is crucial to remove all suspect applications and browser extensions/plug-ins immediately upon detection.

Threat Summary:
Name WIN-8x0007 Error tech support scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam claims that suspicious activity has been detected on users' devices, and urges them to call the fake helpline.
Disguise Windows alert from Microsoft
Tech Support Scammer Phone Number 713-1774-9952
Related Domains winsupport[.]xyz
Detection Names (winsupport[.]xyz) Fortinet (Malware), Google Safebrowsing (Phishing), Netcraft (Malicious), Sophos (Phishing), Forcepoint ThreatSeeker (Suspicious), Full List Of Detections (VirusTotal)
Serving IP Address (winsupport[.]xyz) 185.92.220.163
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

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"Suspicious Movement Distinguished On You IP", "WARNING CRITICAL MESSAGE", "Pornographic Alert" and "Killer's IP Address" are some examples of other technical support scams. There are many types of online schemes and thousands of websites that promote them.

Regardless of what the scams warn, claim, offer, request, or demand, the end-goal is always the same - to generate revenue for the scammers/ cyber criminals behind them. Due to how widespread such deceptive content is on the Internet, it is strongly advised to exercise caution when browsing.

How did potentially unwanted applications install on my computer?

PUAs can have "official" promotional/download pages. These applications can also be downloaded/installed together with other programs. This false marketing tactic of pre-packing regular software with unwanted or malicious additions - is called "bundling".

Rushed downloads/installations (e.g., ignored terms, used "Easy/Express" settings, etc.) increase the risk of unintentionally allowing bundled content into the device. Once clicked on, intrusive advertisements can execute scripts to download/install PUAs without user permission.

How to avoid installation of potentially unwanted applications?

It is recommended to research software prior to download/installation and/or purchase. Additionally, all downloads must be done from official and verified sources.

Unofficial and free file-hosting (freeware) websites, P2P sharing networks (Torrent clients, eMule, Gnutella, etc.), and other third-party sources - are deemed to be untrustworthy, as they often offer harmful and/or bundled content. When downloading/installing, it is important to read terms, explore all possible options, use the "Custom/Advanced" settings and opt-out from supplementary apps, tools, functions, and other additions.

Intrusive adverts appear ordinary and innocuous; however, they redirect to various questionable sites (e.g., gambling, pornography, adult-dating, etc.). In case of encounters with ads and/or redirects of this kind, the system must be checked and all suspicious applications and browser extensions/plug-ins detected - removed from it without delay.

If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.

Text presented in "WIN-8x0007 Error" scam:

Pop-up:

 

** WARNUNG! KRITISCHE MELDUNG! **
Fehler #WIN-8x0007
Ignorieren Sie diese wichtige Warnung nicht
Bitte aufhören und den PC nicht schließen
Der Registrierungsschlüssel Ihres Computers ist gesperrt.
Warum haben wir Ihren Computer blockiert?
Der Windows-Registrierungsschlüssel ist illegal.
Dieser Windows-Desktop wird mit raubkopierter Software.
Dieser Windows-Desktop sendet Viren über das Internet.
Dieser Windows-Desktop wird gehackt
Wir blockieren diesen Computer zu Ihrer Sicherheit.
Kontaktieren Sie microsoft helpline, um Ihren computer zu reaktivieren.
Microsoft Sicherheit Gebührenfreie:
713-1774-9952

 

----------------------


Background:

 

Microsoft Sicherheit Gebührenfreie:
Verhindern Sie, dass diese Seite zusätzliche Dialoge erstellt.
713-1774-9952

 

Geben Sie Windows registration key zu entsperren.
EINGABETASTE:

 

Windows-Unterstützung Alert
Windows wurde aufgrund verdächtiger Aktivitäten blockiert
Ignorieren Sie diese kritische Warnung nicht.
Bitte melden Sie diese Aktivität an
713-1774-9952
[Warnung Ignorieren] [Chat Nun]

The appearance of "WIN-8x0007 Error" pop-up scam (GIF):

Appearance of WIN-8x0007 Error tech support scam (GIF)

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Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the win-8x0007 error tech support scam, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with win-8x0007 error tech support scam removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the win-8x0007 error tech support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the win-8x0007 error tech support scam, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove win-8x0007 error tech support scam from your computer, please ask for assistance in our malware support forum.

Post a comment:
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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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