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How to spot scams like DRIDEX..Malware detected - Error Code: DXRW2:#19X80XD

Also Known As: DRIDEX..Malware detected - Error Code: DXRW2:#19X80XD technical support scam
Damage level: Medium

What kind of scam is "DRIDEX..Malware detected - Error Code: DXRW2:#19X80XD"?

It is a technical support scam claiming that a computer is infected. Like most scam sites displaying fake pop-ups, this one uses a scare tactic to trick unsuspecting visitors into performing certain actions. We have discovered this tech support scam while inspecting other pages that use rogue advertising networks.

DRIDEX..Malware detected - Error Code: DXRW2:#19X80XD scam

"DRIDEX..Malware detected - Error Code: DXRW2:#19X80XD" technical support scam in detail

This page displays multiple pop-ups (fake alerts and warnings). It also runs a fake system scan. Messages displayed by this site claim that a computer is infected with Dridex malware (an existing information-stealing malware). They also claim that access to a computer is disabled, and data such as email passwords, financial details, pictures, documents, etc., has been compromised.

This pop-up scam urges page visitors to solve the "occurred" problem immediately. It instructs them to call the Microsoft Helpline (the +61 1300 720 905 number). Usually, scammers behind such scams aim to extract sensitive information, obtain remote access to computers, or distribute malware. In other cases, their goal is to trick users into paying for unnecessary (or fake) products or services.

Threat Summary:
Name DRIDEX..Malware detected - Error Code: DXRW2:#19X80XD technical support scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Computer is infected with Dridex malware, sensitive data has been compromised
Disguise Official Microsoft Page
Tech Support Scammer Phone Number +61 1300 720 905
Related Domain operatingsystemkeyregistrationfailure[.]live
Detection Names Kaspersky (Malware), Netcraft (Malware), Full List Of Detections (VirusTotal)
Serving IP Address 199.188.201.119
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Similar scams in general

In most cases, websites showing fake virus alerts, system warnings, error messages, etc., are disguised as official Windows or certain antivirus software websites. They use scare tactics to trick visitors into calling the provided number, downloading software/files, or purchasing software. Websites of this type must be ignored.

More examples of similar scams are "Windows Firewall Protection - Your PC Is Infected With 5 Viruses!", "Access To This Pc Has Been Blocked For Due To Illegal Activities", and "Your Computer Is Disabled. Please Call Microsoft."

How did I open a scam website

Websites displaying deceptive pop-ups get opened via other pages that use rogue advertising networks (e.g., torrent sites, illegal movie streaming pages), shady ads, or notifications displayed by untrustworthy pages.

Also, scammers use search engine poisoning techniques to trick users into clicking links designed to open scam pages. Sometimes, installed adware or other unwanted software opens such pages.

How to avoid visiting scam pages?

Do not trust advertisements appearing on questionable websites or click notifications displayed by dubious pages. Avoid visiting torrent sites, illegal movie streaming pages, adult sites, and other pages of this kind. Use official pages to download apps and files. Never allow suspicious pages to show notifications.

If your computer is already infected with unwanted apps, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.

The appearance of "DRIDEX..Malware detected - Error Code: DXRW2:#19X80XD" pop-up scam (GIF):

Appearance of DRIDEX..Malware detected - Error Code: DXRW2:#19X80XD scam

Text in a pop-up displayed by this page:

Windows Firewall Alert !!!

DRIDEX..Malware detected - Error Code: DXRW2:#19X80XD

Access to this PC has been disabled for security reasons.

Call Microsoft Helpline: +1 1300 720 905 (AU Tollfree)

Microsoft
Threat_Detected - DRIDEX Malware
App: keylogger.financetracer.exe

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How to identify a pop-up scam?

Pop-up windows with various fake messages are a common type of lures cybercriminals use. They collect sensitive personal data, trick Internet users into calling fake tech support numbers, subscribe to useless online services, invest in shady cryptocurrency schemes, etc.

While in the majority of cases these pop-ups don't infect users' devices with malware, they can cause direct monetary loss or could result in identity theft.

Cybercriminals strive to create their rogue pop-up windows to look trustworthy, however, scams typically have the following characteristics:

  • Spelling mistakes and non-professional images - Closely inspect the information displayed in a pop-up. Spelling mistakes and unprofessional images could be a sign of a scam.
  • Sense of urgency - Countdown timer with a couple of minutes on it, asking you to enter your personal information or subscribe to some online service.
  • Statements that you won something - If you haven't participated in a lottery, online competition, etc., and you see a pop-up window stating that you won.
  • Computer or mobile device scan - A pop-up window that scans your device and informs of detected issues - is undoubtedly a scam; webpages cannot perform such actions.
  • Exclusivity - Pop-up windows stating that only you are given secret access to a financial scheme that can quickly make you rich.

Example of a pop-up scam:

Example of a pop-up scam

How do pop-up scams work?

Cybercriminals and deceptive marketers usually use various advertising networks, search engine poisoning techniques, and shady websites to generate traffic to their pop-ups. Users land on their online lures after clicking on fake download buttons, using a torrent website, or simply clicking on an Internet search engine result.

Based on users' location and device information, they are presented with a scam pop-up. Lures presented in such pop-ups range from get-rich-quick schemes to fake virus scans.

How to remove fake pop-ups?

In most cases, pop-up scams do not infect users' devices with malware. If you encountered a scam pop-up, simply closing it should be enough. In some cases scam, pop-ups may be hard to close; in such cases - close your Internet browser and restart it.

In extremely rare cases, you might need to reset your Internet browser. For this, use our instructions explaining how to reset Internet browser settings.

How to prevent fake pop-ups?

To prevent seeing pop-up scams, you should visit only reputable websites. Torrent, Crack, free online movie streaming, YouTube video download, and other websites of similar reputation commonly redirect Internet users to pop-up scams.

To minimize the risk of encountering pop-up scams, you should keep your Internet browsers up-to-date and use reputable anti-malware application. For this purpose, we recommend Combo Cleaner Antivirus for Windows.

What to do if you fell for a pop-up scam?

This depends on the type of scam that you fell for. Most commonly, pop-up scams try to trick users into sending money, giving away personal information, or giving access to one's device.

  • If you sent money to scammers: You should contact your financial institution and explain that you were scammed. If informed promptly, there's a chance to get your money back.
  • If you gave away your personal information: You should change your passwords and enable two-factor authentication in all online services that you use. Visit Federal Trade Commission to report identity theft and get personalized recovery steps.
  • If you let scammers connect to your device: You should scan your computer with reputable anti-malware (we recommend Combo Cleaner Antivirus for Windows) - cyber criminals could have planted trojans, keyloggers, and other malware, don't use your computer until removing possible threats.
  • Help other Internet users: report Internet scams to Federal Trade Commission.

Frequently Asked Questions (FAQ)

What is a pop-up scam?

It is a fake/deceptive virus alert, system warning, error message, or other notification designed to trick users into performing certain actions.

What is the purpose of a pop-up scam?

Pop-up scams are used for different purposes. Most of them are used to extract sensitive information (e.g., credit card details, login credentials), distribute malicious software, or remotely access computers. Scammers also use pop-up scams to trick visitors into paying for unnecessary software or services.

Why do I encounter fake pop-ups?

These pop-ups are displayed by shady pages. Those pages get opened via dubious ads, websites that use rogue advertising networks, adware (or other questionable software), or notifications shown by dubious pages.

Will Combo Cleaner protect me from pop-up scams?

Combo Cleaner will scan visited websites and warn you about the untrustworthy ones (including sites showing fake pop-ups). Additionally, this application will restrict access to such pages.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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