Avoid having your wallet stolen via "Trezor Upgrade Your Networks" scam

Also Known As: "Trezor Upgrade Your Networks" scam website
Damage level: Medium

What kind of scam is "Trezor Upgrade Your Networks"?

"Trezor Upgrade Your Networks" is a scam that targets Trezor cryptowallet log-in credentials. The cyber criminals behind this scheme aim to steal the cryptocurrency stored in victims' wallets. It is pertinent to mention that this scam has been observed being promoted through spam emails.

Trezor Upgrade Your Networks scam

"Trezor Upgrade Your Networks" scam overview

"Trezor Upgrade Your Networks" scam uses graphical elements associated with the Trezor hardware wallet brand. Additionally, the site running this scam that we investigated – suite-app-trezor[.]com – bore similarities to the official website's domain, which is trezor.io. It must be emphasized that this scam is in no way associated with Trezor.

This phishing webpage requests the user to enter their recovery phrase to unlock their wallet. With these log-in credentials in their possession, the scammers can gain access to the digital wallet and steal the assets stored therein.

The scope of the financial loss depends on the value of the stolen cryptocurrency. It is pertinent to mention that due to the practically untraceable nature of cryptocurrency transactions – they cannot be reversed.

If you have already provided your cryptocurrency wallet credentials to the phishing site – immediately transfer the funds to a new wallet.

Threat Summary:
Name "Trezor Upgrade Your Networks" scam website
Threat Type Phishing, Scam, Social Engineering, Fraud
Disguise Trezor
Related Domains suite-app-trezor[.]com
Detection Names (suite-app-trezor[.]com) Avira (Malware), Emsisoft (Phishing), Forcepoint ThreatSeeker (Malicious), G-Data (Phishing), Seclookup (Malicious), Full List Of Detections (VirusTotal)
Serving IP Address (suite-app-trezor[.]com)
Distribution methods Spam emails, compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

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Similar scam examples

We have investigated numerous online scams; "WalletConnect & Web3Inbox Airdrop", "Token Terminal's Airdrop", "Cointelegraph's 10th Anniversary Airdrop", and "De.Fi Launchpad Airdrop" are merely some examples of cryptocurrency-themed scams we have written about recently.

The Internet is rife with deceptive and malicious content. While scams are infamous for being riddled with various errors, they may also be competently crafted and believably disguised as content associated with legitimate companies, organizations, service providers, and other entities.

How did I open a scam website?

"Trezor Upgrade Your Networks" has been noted being promoted via spam emails. According to a statement released by Trezor, the deceptive messages were sent to their newsletter subscribers, whose email addresses were acquired through a database breach.

These emails claimed that Trezor wallets are undergoing an upgrade that users themselves must implement. Supposedly, failing to update the cryptowallet can result in a loss of assets.

It must be mentioned that other lures or techniques could be used to endorse the "Trezor Upgrade Your Networks" scam.

Generally, online scams are promoted via links/attachments in spam (e.g., emails, PMs/DMs, SMSes, social media posts, browser notifications, etc.), misspelled URLs, (typosquatting), websites using rogue advertising networks, intrusive ads, and adware.

How to avoid visiting scam websites?

We recommend exercising caution with incoming emails and other messages. Attachments or links found in suspicious/irrelevant mail must not be opened, as they can be harmful.

It is essential to be careful while browsing since fraudulent and malicious online content usually appears legitimate and innocuous. For example, while intrusive ads and spam browser notifications look harmless – they redirect to unreliable/dubious sites (e.g., scam-promoting, gambling, pornography, etc.).

To avoid receiving undesirable browser notifications – do not permit suspicious webpages to deliver them (i.e., do not click "Allow", "Allow Notifications", etc.). Instead, ignore or deny notification requests from such pages (i.e., select "Block", "Block Notifications", etc.).

We advise against using websites that offer pirated programs/media or other questionable services (e.g., illegal streaming or downloading, Torrenting, etc.), as these sites are typically monetized via rogue advertising networks. Another recommendation is to pay attention to URLs and enter them with care.

To prevent bundled/hazardous software from infiltrating the system – download only from official/trustworthy sources and be vigilant when installing content (e.g., read terms, use "Custom/Advanced" settings, and opt out of additional apps, extensions, features, etc.).

If your computer is already infected, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate all threats.

The appearance of "Trezor Upgrade Your Networks" scam (GIF):

Appearance of Trezor Upgrade Your Networks scam (GIF)

Screenshot of a spam email promoting the "Trezor Upgrade Your Networks" scam:

Trezor Upgrade Your Networks scam promoting spam email

Text presented in this email:


Dear customer.

This email is to let you know your wallet acids are undergoing a upgrade.

In an effort to upgrade our infrastructure we are temporarily disabling the following networks:

We are requiring action from our users to re-enable the networks.

Important: Failure to upgrade your networks could result to funds loss.

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

How to identify a pop-up scam?

Pop-up windows with various fake messages are a common type of lures cybercriminals use. They collect sensitive personal data, trick Internet users into calling fake tech support numbers, subscribe to useless online services, invest in shady cryptocurrency schemes, etc.

While in the majority of cases these pop-ups don't infect users' devices with malware, they can cause direct monetary loss or could result in identity theft.

Cybercriminals strive to create their rogue pop-up windows to look trustworthy, however, scams typically have the following characteristics:

  • Spelling mistakes and non-professional images - Closely inspect the information displayed in a pop-up. Spelling mistakes and unprofessional images could be a sign of a scam.
  • Sense of urgency - Countdown timer with a couple of minutes on it, asking you to enter your personal information or subscribe to some online service.
  • Statements that you won something - If you haven't participated in a lottery, online competition, etc., and you see a pop-up window stating that you won.
  • Computer or mobile device scan - A pop-up window that scans your device and informs of detected issues - is undoubtedly a scam; webpages cannot perform such actions.
  • Exclusivity - Pop-up windows stating that only you are given secret access to a financial scheme that can quickly make you rich.

Example of a pop-up scam:

Example of a pop-up scam

How do pop-up scams work?

Cybercriminals and deceptive marketers usually use various advertising networks, search engine poisoning techniques, and shady websites to generate traffic to their pop-ups. Users land on their online lures after clicking on fake download buttons, using a torrent website, or simply clicking on an Internet search engine result.

Based on users' location and device information, they are presented with a scam pop-up. Lures presented in such pop-ups range from get-rich-quick schemes to fake virus scans.

How to remove fake pop-ups?

In most cases, pop-up scams do not infect users' devices with malware. If you encountered a scam pop-up, simply closing it should be enough. In some cases scam, pop-ups may be hard to close; in such cases - close your Internet browser and restart it.

In extremely rare cases, you might need to reset your Internet browser. For this, use our instructions explaining how to reset Internet browser settings.

How to prevent fake pop-ups?

To prevent seeing pop-up scams, you should visit only reputable websites. Torrent, Crack, free online movie streaming, YouTube video download, and other websites of similar reputation commonly redirect Internet users to pop-up scams.

To minimize the risk of encountering pop-up scams, you should keep your Internet browsers up-to-date and use reputable anti-malware application. For this purpose, we recommend Combo Cleaner Antivirus for Windows.

What to do if you fell for a pop-up scam?

This depends on the type of scam that you fell for. Most commonly, pop-up scams try to trick users into sending money, giving away personal information, or giving access to one's device.

  • If you sent money to scammers: You should contact your financial institution and explain that you were scammed. If informed promptly, there's a chance to get your money back.
  • If you gave away your personal information: You should change your passwords and enable two-factor authentication in all online services that you use. Visit Federal Trade Commission to report identity theft and get personalized recovery steps.
  • If you let scammers connect to your device: You should scan your computer with reputable anti-malware (we recommend Combo Cleaner Antivirus for Windows) - cyber criminals could have planted trojans, keyloggers, and other malware, don't use your computer until removing possible threats.
  • Help other Internet users: report Internet scams to Federal Trade Commission.

Frequently Asked Questions (FAQ)

What is an online scam?

Online scams are designed to trick users into performing specific actions, e.g., disclosing sensitive information, making monetary transactions, purchasing products, subscribing to services, calling fake support lines, downloading/installing software, and so forth.

What is the purpose of online scams?

The purpose of online scams is to generate revenue at victims' expense. Cyber criminals predominantly profit by obtaining funds through deception, abusing or selling private data, proliferating malware, and promoting content (e.g., websites, software, services, products, etc.).

I have lost cryptocurrency to the "Trezor Upgrade Your Networks" scam, can I get my money back?

No, cryptocurrency transactions cannot be reversed due to their practically untraceable nature.

Why do I encounter online scams?

"Trezor Upgrade Your Networks" has been promoted using spam emails. However, other promotional methods are not unlikely. Online scams are commonly pushed via spam (e.g., emails, social media posts, DMs/PMs, browser notifications, etc.), sites utilizing rogue advertising networks, mistyped URLs (typosquatting), intrusive ads, and adware.

Will Combo Cleaner protect me from online scams?

Combo Cleaner is designed to scan visited websites and detect deceptive/malicious ones. Hence, should you enter such a site – you will be warned immediately, and further access to it will be restricted.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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