Online Advertising Support ads removal instructions
What is Online Advertising Support?
Online Advertising Support ads, which appear when browsing the Internet, are caused by potentially unwanted browser add-ons. Commonly, these potentially unwanted applications infiltrate browsers via free software downloads and claim to enhance the browsing experience by adding various useful features. At time of testing, these ads were caused by browser plug-ins called "PlusVid", "PluSHD", "HQ-V-Pro", "Friven", and "Fre_Ven_s Pro". They claim to enhance users' Internet browsing experience by adding various useful features, and although these plug-ins may seem legitimate, they are categorized as adware or potentially unwanted applications, since they install on browsers (Internet Explorer, Google Chrome, and Mozilla Firefox) without users' consent. Furthermore, these add-ons generate intrusive ads and track users' Internet browsing activity. At time of research, these browser extensions were distributed using a deceptive software marketing method called 'bundling', and thus, computer users often install them inadvertently together with free software downloaded from the Internet.
Following successful infiltration, this adware generates banner, search, pop-up, pop-under, and interstitial ads, which are inserted or displayed over portions of web pages visited. The ads are labelled as "OnlineBrowserAdvertising" and redirect users to the hxxp://asrv-a.akamaihd.net website. Rogue browser extensions that generate "Online Advertising Support" ads are also known to display in-text ads - converting words on pages viewed into hyperlinks (which link to advertisements such as nav-links and InterYield ads). Furthermore, these potentially unwanted applications monitor and record users' Internet browsing activity - recording the domain names of pages viewed and advertisements appearing on these pages, IP addresses, operating system types, search queries, browsing history, physical locations, and other information. The presence of these rogue browser plug-ins on your system can lead to malware infections and cause serious privacy issues. For these reasons, you are strongly advised to eliminate adware causing "Online Advertising Support" ads from your Internet browser/s.
The Online Advertising Support advertising platform is similar to DailyOfferService, OnlineBrowserAdvertising, InterYield, Nav-links, and "Ads not by this site" adware. These platforms use intrusive ads, which appear within any sites visited and are bundled with third-party browser add-ons. These rogue browser add-ons employ a virtual graphic layer over any existing web page, and in the case of Online Advertising Support, random banner ads appear on visited websites, which link to dubious websites. To avoid installation of potentially unwanted applications causing Online Advertising Support ads, be attentive when downloading free software. If your download is managed by a 'download client', look for the 'decline' button and opt-out of installation of any promoted programs or browser add-ons. If you observe random banner ads, which lead to the hxxp://asrv-a.akamaihd.net website, use the removal guide provided to eliminate adware causing them.
Online Advertising Support banner ads appearing in various websites (using a virtual graphic layer over any existing web page):
Instant automatic malware removal:
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- What is Online Advertising Support?
- STEP 1. Uninstall potentially unwanted applications using Control Panel.
- STEP 2. Remove Online Advertising Support ads from Internet Explorer.
- STEP 3. Remove Online Advertising Support advertisements from Google Chrome.
- STEP 4. Remove Online Advertising Support related adware from Mozilla Firefox.
- STEP 5. Remove Online Advertising Support extension from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Online Advertising Support ads removal:
Windows 10 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
macOS (OSX) users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any recently-installed applications, which appear suspicious or out of place. Select these entries and click "Uninstall" or "Remove".
At time of testing, Online Advertising Support ads were bundled with the "Fre_Ven_s Pro 23", "Friven_s_Pro_16", "HQ-V-Pro-v1.8", "PluSHD1.9v3", and "PlusVid" potentially unwanted applications, however, each case can be different. In the uninstall programs window, look for any recently-installed programs, which appear out of place or suspicious. Select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted programs (which cause Online Advertising Support ads), scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove Online Advertising Support ads from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed browser add-ons and remove them. Note that by default, there should be no browser extensions.
If you continue to have problems with removal of the asrv-a.akamaihd.net redirect, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome icon (at the top right corner of Google Chrome), select "Tools" and click on "Extensions". Locate any recently-installed (potentially unwanted) browser add-ons and click the trash can icon.
If you continue to have problems with removal of the asrv-a.akamaihd.net redirect, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove any recently-installed add-ons. Note that by default, the extensions list in Firefox is empty.
Computer users who have problems with asrv-a.akamaihd.net redirect removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the asrv-a.akamaihd.net redirect, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove asrv-a.akamaihd.net redirect from your computer, please ask for assistance in our malware support forum.
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