CryptInfinite virus removal instructions
What is CryptInfinite?
CryptInfinite is a ransomware virus that encrypts files stored on infected systems. It is distributed using various false job applications, business offers, and infected email attachments. After encrypting the files, CryptInfinite adds a .crypt, .pzdc, or .good extensions to each file. After the infected computer is restarted, CryptInfinite replaces the desktop wallpaper with an image containing a message, which states that payment of a ransom must be made to receive a key required for file decryption.
The developers of CryptInfinite state that users have 24 hours to pay the ransom, otherwise the private key stored in their servers will be deleted. Initially, a $500 payment is demanded, however, if the ransom is not paid within 12 hours, it doubles to $1000. It is also stated that the ransom must be paid using PayPal MyCash vouchers. To decrypt the files, users must send the voucher code via an application that is executed once the system is successfully infected. Unfortunately, at the time of research, there were no tools capable of decrypting files affected by CryptInfinite. The only way to restore your files is to use Windows Backup. Note that by paying the ransom you merely send your money for the cyber criminals, thereby supporting their malicious business. Furthermore, there is no guarantee that your files will ever be decrypted. Therefore, you should never pay the ransom or attempt to contact the developers of CryptInfinite.
Update 2015 November 20 - Fabian Wosar from Emisoft has released a tool (called DecryptInfinite) capable of decrypting files compromised by this ransomware. Download DecryptInfinite tool and decrypt your files for free.
Screenshots of CryptInfinite application used to pay the ransom:
Ransomware viruses such as Chimera, HELP_YOUR_FILES, and TorLocker are often distributed using fake software updates, P2P networks, and infectious e-mail attachments. For this reason, be very attentive when downloading software from third party sources and opening unrecognized e-mails. This kind of computer infection is one of the main reasons why you should maintain regular backups of your files. Moreover, you should always keep all installed software up-to-date and use a legitimate anti-virus or anti-virus suite.
Infectious e-mail message distributing CryptInfinite ransomware:
CryptInfinite message stating that users' files have been encrypted:
Your personal files are encrypted! Your documents, photos, databases and other important files have been encrypted using a military grade encryption algorithm. The only way to decrypt your files is with a unique decryption key stored remotely in our servers. All your files are now unusable until you decrypt them. You have 24h to pay for the release of your decryption key. After 24h have passed, your decryption key will be erased and you will never be able to restore your files. To obtain your unique decryption key you will need to pay $500 using a PayPal MyCash voucher. If the payment is not sent within 12h the amount to obtain your decryption key will be $1000. PayPal MyCash vouchers can be purchased at CVS, 7-Eleven, Dollar General, fred`s Super Dollar, Family Dollar and many other stores. After obtaining your PayPal MyCash voucher code you need to send an email to [email protected] with the following information.
1. Your $500 PayPal MyCash PIN
2. Your encryption ID Shortly after the voucher is received and verified, all your files will be restored to their previous state. All payments are processed and verified manually, do not try to send invalid PIN numbers.
File types encrypted by CryptInfinite ransomware:
*.ACCDB, *.BAY, *.DBF, *.DER, *.DNG, *.DOCX, *.DXF, *.ERF, *.INDD, *.MEF, *.MRW, *.ODB, *.ODP, *.PDD, *.PEF, *.PPTM, *.PSD, *.PTX, *.RAW, *.SRF, *.XLK, *.XLS, *.ach, *.aiff, *.arw, *.asf, *.asx, *.avi, *.back, *.backup, *.bak, *.bin, *.blend, *.cdr, *.cer, *.cpp, *.crt, *.crw, *.dat, *.dcr, *.dds, *.des, *.dit, *.doc, *.docm, *.dtd, *.dwg, *.dxg, *.edb, *.eml, *.eps, *.fla, *.flac, *.flvv, *.gif, *.groups, *.hdd, *.hpp, *.iif, *.java, *.kdc, *.key, *.kwm, *.log, *.lua, *.m2ts, *.max, *.mdb, *.mdf, *.mkv, *.mov, *.mpeg, *.mpg, *.msg, *.ndf, *.nef, *.nrw, *.nvram, *.oab, *.obj, *.odc, *.odm, *.ods, *.odt, *.ogg, *.orf, *.ost, *.pab, *.pas, *.pct, *.pdb, *.pdf, *.pem, *.pfx, *.pif, *.png, *.pps, *.ppt, *.pptx, *.prf, *.pst, *.pwm, *.qba, *.qbb, *.qbm, *.qbr, *.qbw, *.qbx, *.qby, *.qcow, *.qcow2, *.qed, *.raf, *.rtf, *.rvt, *.rwl, *.safe, *.sav, *.sql, *.srt, *.srw, *.stm, *.svg, *.swf, *.tex, *.tga, *.thm, *.tlg, *.vbox, *.vdi, *.vhd, *.vhdx, *.vmdk, *.vmsd, *.vmx, *.vmxf, *.vob, *.wav, *.wma, *.wmv, *.wpd, *.wps, *.xlr, *.xlsb, *.xlsm, *.xlsx, *.yuv,*.JPEG,*.jpe, *.jpg
CryptInfinite ransomware removal:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is CryptInfinite?
- STEP 1. CryptInfinite virus removal using safe mode with networking.
- STEP 2. CryptInfinite ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced start-up options, in the opened "General PC Settings" window select Advanced startup. Click the "Restart now" button. Your computer will now restart in the "Advanced Startup options menu". Click the "Troubleshoot" button, then click the "Advanced options" button. In the advanced option screen, click "Start-up settings". Click the "Restart" button. Your PC will restart into Start-up Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Log in to the account infected with the CryptInfinite virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the CryptInfinite ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining CryptInfinite files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of CryptInfinite are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click on it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encrypting ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and Malwarebytes Anti-Ransomware, which artificially implant group policy objects into the registry to block rogue programs such as CryptInfinite.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises such attempts without need for user intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove CryptInfinite ransomware: