High Priority Message Scam

Also Known As: "high priority message" virus
Type: Adware
Distribution: Low
Damage level: Medium

High Priority Message removal instructions

What is High Priority Message?

"High Priority Message" is a fake error message displayed by a malicious website that users often visit inadvertently - they are redirected by various potentially unwanted programs (PUPs). These programs usually infiltrate systems without consent. Research shows that, as well as causing redirects, PUPs deliver intrusive online advertisements and continually gather various information relating to browsing activity.

High Priority Message adware

The "High Priority Message" error states that the system is in a blocked state and that rebooting it might cause damage. Users are advised to contact "Microsoft certified technicians" via a toll-free telephone number provided. They are then supposedly guided through the entire process. The website is similar to Windows Blue Screen of Death (BSOD) and, therefore, the "High Priority Message" error may seem genuine, however, this error is fake and has nothing to do with Microsoft. Cyber criminals attempt to scare and trick victims into calling and paying for technical support that is not required. You can remove this error simply by closing the web browser. PUPs also deliver intrusive advertisements. To achieve this, PUP developers employ various tools that enable placement of third party graphical content on any site. Therefore, pop-ups, banners, coupons, and other intrusive ads, often conceal underlying content, thereby significantly diminishing the browsing experience. In addition, they might redirect to malicious websites or even execute scripts that download and install malware. Therefore, clicking them is risky and can result in further computer infections. Another downside is data tracking. Research shows that High Priority Message continually gathers various information relating to browsing activity including Internet Protocol (IP) addresses, website URLs visited, pages viewed, search queries, mouse/keyboard activity, and geo-locations. The collected data might contain personal details that PUP developers sell to third parties (potentially, cyber criminals who generate revenue by misusing private information). Therefore, the presence of information-tracking applications can lead to serious privacy issues or even identity theft. For these reasons, uninstall all PUPs immediately.

There are dozens of fake errors that share similarities with High Priority Message. The list of examples includes (but is not limited to) Unusual Activity, Warning! Malware Detected!, Your Computer May Have a Virus!, and Internet Security Damaged. All claim that the system is damaged in some way, however, as with High Priority Message, these errors are designed only to trick users into paying for unnecessary services. They should not be trusted. PUPs are often virtually identical. By offering various 'useful features', they attempt to give the impression of legitimacy, however, these apps simply generate revenue for the developers, whilst regular users receive no value. PUPs cause unwanted redirects (thereby promoting various websites), deliver intrusive online advertisements, and collect various user-system information. Many of the promoted websites are fake search engines that generate fake results, deliver intrusive ads, and record information. As with intrusive ads, fake search results can also lead to malicious websites. Therefore, using a fake search engine might lead to serious privacy issues and high-risk computer infections.

How did adware install on my computer?

Some PUPs have official download/promotion websites, however, these programs are also distributed using a deceptive marketing method called "bundling" and via the aforementioned intrusive ads. Bundling is stealth installation of third party applications with regular (usually free) software/programs. Developers are aware that users often rush the download/installation processes and skip steps. Therefore, they hide bundled apps within the "Custom" or "Advanced" settings. Skipping this section and clicking intrusive ads exposes systems to risk of various infections and compromises users' privacy.

How to avoid installation of potentially unwanted applications?

PUPs are distributed using the bundling method, and via intrusive online ads. Therefore, be cautious when downloading/installing software and browsing the Internet in general. Download your software from official sources only and (if possible) choose a direct download link rather than using third party downloaders/installers (these tools usually bundle third party software - using them is very risky). When downloading/installing, select the "Custom/Advanced" settings, carefully analyze each step, and opt-out of all additionally-included programs. Furthermore, avoid clicking ads. Criminals put a great deal of time and effort into making intrusive ads appear genuine. Thus, determining if they originate from the visited (legitimate) website is virtually impossible. No matter how tempting an ad may seem, do not take the risk of clicking it. The key to computer safety is caution.

Text presented within "High Priority Message" pop-up:

Do not ignore this high priority message
Your computer is in blocked state
SYSTEM WARNING:
DO NOT RESTART YOUR COMPUTER OR PRESS ANY KEY UNTIL SAFE SIDE INSTRUCTIONS.
For safety instructions call immediately: 1-800-158-029 (Free phone), a windows certified technician will guide you safeguard your system. You must not avoid this warning, as this is critical infection immediately: 1-800-158-028 (Free phone)
Windows Security Alert Call Support: 1-800-158-029

Quick menu:

Adware removal:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

High Priority Message adware uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.


Download remover for "high priority message" virus
1) Download and install   2) Run system scan   3) Enjoy your clean computer!

By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Reimage.

Remove adware from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing High Priority Message ads from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing High Priority Message ads from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "high priority message" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing High Priority Message  ads from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Removing High Priority Message ads from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "high priority message" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing High Priority Message ads from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing High Priority Message ads from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "high priority message" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "high priority message" virus from your computer, please ask for assistance in our malware support forum.

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