Apple Support Center - Attention!! Scam (Mac)

Also Known As: "Apple Support Center - Attention!!" virus
Type: Adware
Distribution: Low
Damage level: Medium

How to remove Apple Support Center - Attention!! from Mac?

What is Apple Support Center - Attention!!?

"Apple Support Center - Attention!!" is a fake error message that targets the MacOS operating system. This error is displayed by a malicious website that users often visit inadvertently - they are redirected by various potentially unwanted programs (PUPs) that often infiltrate systems without consent. In addition, PUPs significantly diminish system performance, deliver 'malvertising' ads, and continually record user-system information.

Apple Support Center - Attention!! scam

"Apple Support Center - Attention!!" states that the system's "Apple cloud scan" has detected certain computer vulnerabilities and the system is infected. Therefore, users should immediately contact "Apple-certified technicians" via a telephone number ("+1-888-676-5222") provided. Users then supposedly receive help in resolving these issues. In fact, the "Apple Support Center - Attention!!" error is not genuine and has nothing to do with Apple. Criminals claim to be certified technicians and generate revenue by selling their services that are not required. In most cases, these people demand remote access to users' computers. Once connected, they attempt to stealthily install malware or change system settings (for example, passwords). The criminals claim to "detect" even more issues and offer further services for additional fees. Never attempt to contact these people. Be aware that websites that display fake errors often contain scripts that stealthily perform background tasks (such as mining cryptocurrency), thereby significantly diminishing computer performance (in some cases the system "freezes" ). You can close these sites by closing the web browser or rebooting the system. Some PUPs are also known to misuse system resources to run various processes. The presence of these apps can also result in an overall reduction in computer performance. Research shows that potentially unwanted programs often deliver pop-up, coupon, banner, and other similar ads. These are displayed by various tools (such as a "virtual layer") that enable placement of third party graphical content on any site. The ads often conceal website content, thereby diminishing the web browsing experience. In addition, malvertising ads often lead to malicious websites and might even execute scripts that download and install malware. Therefore, even accidental clicks can result in high-risk computer infections. Most PUPs gather various information that might contain personal details. PUP developers sell this collected data to third parties. For these reasons, PUPs pose a direct threat to your privacy and Internet browsing safety - all of these actions are performed to generate revenue. We strongly advise you to eliminate all PUPs immediately.

The Internet is full of malicious websites that display fake errors similar to "Apple Support Center - Attention!!" The list of examples includes (but is not limited to) YOUR APPLE DEVICE HAS A VIRUS, Apple Warning Alert, YOUR MAC HAS BEEN BLOCKED, and Critical Security Warning!. All claim that the system is infected, missing files, or damaged in other similar ways, however, as with "Apple Support Center - Attention!!", these "errors" are also designed to sell technical support that is not required. All potentially unwanted programs are virtually identical. Most claim to provide "useful features", however, by delivering these fake promises, they attempt to trick users to install. Only a small percentage of these programs enable the functionality promised - most are useless for regular users. They cause unwanted redirects (thereby promoting rogue websites, most of which are fake search engines), run unwanted processes, deliver malicious ads, and collect various user-system information.

How did potentially unwanted programs install on my computer?

Some PUPs have official download websites, however, cyber criminals usually proliferate them using a deceptive marketing method called "bundling" (stealth installation of third party software together with regular apps), and via the aforementioned malicious ads. Developers conceal bundled programs (usually within the "Custom/Advanced" options of the download or installation processes). Many users rush and skip this section and often click ads. This exposes their systems to risk of various infections and compromises their privacy.

How to avoid installation of potentially unwanted applications?

The main reasons for computer infections are poor knowledge and careless behavior. Therefore, be cautious when browsing the Internet and especially when downloading/installing software. Cyber criminals invest a great deal of time and resources into designing intrusive ads. Therefore, most appear legitimate, but lead to surveys, pornography, adult dating, gambling, and other similar websites. If you encounter these ads and websites, immediately check the list of installed applications/browser plug-ins and remove any suspicious entries. Furthermore, carefully analyze each window of the download/installation dialogs and opt-out of all additionally-included programs. Bear in mind that third party download/installation tools are monetized using the bundling method (they promote third party software) and, therefore, we strongly recommend that you download your software from official websites only using a direct download link. The key to computer safety is caution.

Appearance of "Apple Support Center - Attention!!" scam (GIF):

Appearance of

Text presented within "Apple Support Center - Attention!!" fake error:

For Support Call +1-888-676-5222 (Toll Free)
Communities Contact Support
Apple Support Center-Attention!!!
Apple Warning Alert !! Apple cloud scan has detected critical vulnerabilities in your device. And only Apple-certified repairs that are backed by Apple can resolve the issue. Start your repair request now by calling +1-888-676-5222 .
Critical Warning Alert !! Apple Device Infected
Error Code: 268D3 System ID: ix12002
Status: Call for immediate support+1-888-676-5222
Malicious Pornographic Spyware/Riskware/Ransomware Detected
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Call +1-888-676-5222

Where to get a repair
Whichever option you choose, you'll get your product back working exactly the way it should.

Call Apple Repair Center
Start online or give us a call and we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products.

Call and then Visit an Apple Authorized Service Provider
We created our network of Apple Authorized Service Providers to give you a great selection of nearby locations for Apple-certified repairs. All repairs are done by technicians we train so that you'll receive the same quality of service you get from Apple.

Call with a Genius at an Apple Store
You can do more than shop and learn in an Apple Retail Store. Make a reservation with a Genius to get help with a hardware repair. Our team will take great care of your product and make sure you get the help you need.
Get a repair
Tell us a little about what's going on and we'll help you get the repair you need.
Start a repair request

More ways to shop: Visit an Apple Store, call +1-888-676-5222, or find a reseller.
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Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted programs removal:

Remove PUP-related potentially unwanted applications from your "Applications" folder:

mac adware removal from applications folder

Click the Finder icon. In the Finder window, select “Applications”. In the applications folder, look for “MPlayerX”,“NicePlayer”, or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.


Download remover for "Apple Support Center - Attention!!" virus
1) Download and install   2) Run system scan   3) Enjoy your clean computer!

By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Reimage.

Remove "apple support center - attention!!" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Apple Support Center - Attention!!" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "apple support center - attention!!" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "apple support center - attention!!" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "apple support center - attention!!" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.