MoneroPay ransomware removal instructions
What is MoneroPay?
Discovered by MalwareHunterTeam, MoneroPay is ransomware-type malware that, once infiltrated, encrypts most stored data. It also adds the ".encrypted" extension to the name of each file. From this point, files become unusable. Immediately after encryption, MoneroPay opens two different windows: 1) a tool that supposedly allows users to log in to SpriteCoin's [cryptocurrency that does not even exist] wallet, and; 2) a ransom demand message.
The ransom demand message informs victims of the current situation and instructs them what to do next. Users essentially have to pay to restore their files. It is currently unknown which cryptography (symmetric or asymmetric) MoneroPay uses - this information is not provided. In any case, decryption requires a key generated uniquely for each victim - cyber criminals hide these keys on a remote server, allowing them to make ransom demands for their release. To decrypt data, a ransom payment of .3 Monero coin (currently equivalent to ~$126) is demanded. This cost is quite low as compared to other similar viruses (costs typically fluctuate between $500 and $1500). Whatever the cost, do not pay. Cyber criminals often ignore victims, once ransoms are paid. Therefore, paying often gives no positive result - victims are simply scammed. As well as losing their money, victims will also inadvertently support cyber criminals' malicious businesses. Therefore, you are strongly advised never to contact these people or send any money. Unfortunately, this ransomware is currently undecryptable - there are no tools capable of restoring files compromised by MoneroPay. Therefore, you can only restore everything from a backup.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
MoneroPay is regular ransomware and, thus, shares similarities with PLANETARY, Krypton, SERVER, Cryptedx, and many others. Although these viruses are developed by different cyber criminals, all have identical behavior - they encrypt data and make ransom demands. The only major differences are size of ransom and type of encryption algorithm used. Unfortunately, most of these viruses employ cryptographies (e.g., RSA, AES, etc.) that generate unique decryption keys. Therefore, unless the malware is not fully developed or has certain bugs/flaws (for instance, the key is hard-coded, stored locally, or similar), restoring files manually, without involvement of developers (contacting these people is not recommended) is impossible. MoneroPay2 and other similar viruses present a strong case for maintaining regular data backups, however, these files must be stored on a remote server (such as Cloud) or an unplugged external storage. If not, the malware encrypts backups as with regular files.
How did ransomware infect my computer?
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Symptoms||Can't open files stored on your computer, previously functional files now have a different extension, for example my.docx.locked. A ransom demanding message is displayed on your desktop. Cyber criminals are asking to pay a ransom (usually in bitcoins) to unlock your files.|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password stealing trojans and malware infections can be installed together with a ransomware infection.|
To eliminate MoneroPay virus our malware researchers recommend scanning your computer with Spyhunter.
How to protect yourself from ransomware infections?
To prevent ransomware infections, be very careful when browsing the Internet. Never open any attachments sent by suspicious email addresses. In fact, these emails should be deleted without reading. Furthermore, download your apps from official sources only. To download, select a direct download link, since third party downloaders/installers often include dubious software. Keep installed applications up-to-date and use a legitimate anti-virus/anti-spyware suite, however, since criminals proliferate malware via fake updaters, use implemented update features or at least tools provided by the official developer. The key to computer safety is caution.
Message displayed in MoneroPay ransom-demand window:
Your files are encrypted
If you close this window, you can always restart and it should appear again.
All your files have been encrypted by us. This means you will be unable to access or use them. In order to retrieve them, you must send 0.3 monero (about $120 USD) to: 46FXmRvyffu59NNUs95rHx5cVQqU2z2zQD5qP7w
Make sure you include your payment ID: -
Use CTRL+C to copy both
IF YOU DO NOT INCLUDE YOUR PAYMENT ID, YOUR FILES CANNOT BE DECRYPTED. Do not waste your time -- only we can decrypt your files.
If you have paid, click on the DECRYPT button to return your files to normal. Don't worry, we'll give you your files back if you pay.
•What is monero?
Monero is a cryptocurrency, like bitcoin.
•How do I get monero?
You can buy monero in many of the same places you can get bitcoin. More info
•What happens if I don't pay?
Your files will remain encrypted forever. We won't give you your files for free.
•How do I know you'll give me my files back?
If we didn't, you would tell others to not pay. So trust us, we will return your files.
If you delete this program or your antivirus deletes it, you will not be able to decrypt your files.
Screenshot of a fake tool that used to login to SpriteCoin wallet:
Appearance of this same tool:
Screenshot of files encrypted by MoneroPay (".encrypted" extension):
MoneroPay ransomware removal:
Instant automatic removal of MoneroPay virus:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of MoneroPay virus. Download it by clicking the button below:
- What is MoneroPay?
- STEP 1. MoneroPay virus removal using safe mode with networking.
- STEP 2. MoneroPay ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the MoneroPay virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the MoneroPay ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining MoneroPay ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of MoneroPay are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as MoneroPay ransomware.
Note that the Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites as well as Desktop folders.
Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove MoneroPay ransomware: