Congratulations User! Scam

Also Known As: "Congratulations User!" virus
Type: Adware
Distribution: Low
Damage level: Medium

Congratulations User! removal instructions

What is Congratulations User!?

"Congratulations User!" is a scam message similar to Congratulations, You Have Won. It is displayed by a deceptive/rogue website that users often visit inadvertently - they are redirected by potentially unwanted programs (PUPs). These applications infiltrate systems without permission, cause redirects, deliver intrusive advertisements (coupons, banners, etc.), collect sensitive information, and run unwanted background processes.

Congratulations User! adware

"Congratulations User!" states that the user is lucky and has the chance to win a prize with an equivalent value of $999. To receive the prize, however, users must complete a survey that contains four simple questions. This is a scam. Cyber criminals generate revenue by tricking unsuspecting users into completing surveys. Users receive nothing in return. Note that this site contains indications that users may win Apple iPhones, however, it has nothing to do with Apple Inc. or their products. This is a scam and should not be trusted. We recommend that you leave the "Congratulations User!" website immediately. These sites often employ scripts that prevent users from closing browsing tabs/windows. Therefore, you are advised to close the browser via Task Manager or reboot the system. After re-running the browser, do not restore the previous session, otherwise you will re-open the malicious site.

Potentially unwanted programs deliver intrusive ads via tools that enable placement of third party graphical content on any site. Therefore, displayed ads often conceal underlying website content, thereby diminishing the browsing experience. In addition, these ads often lead to malicious websites and execute scripts that download and install malware/potentially unwanted programs. Therefore, even a single click might result in high-risk computer infections. Data tracking is also an issue. Potentially unwanted programs record IP addresses, keystrokes, URLs visited, search queries, pages viewed, and other similar information. The collected data typically includes personal details that developers sell to third parties. There is a high probability that private details will be misused to generate revenue. The presence of data-tracking apps can lead to serious privacy issues. Some PUPs are known to mine cryptocurrencies and run other unnecessary processes in the background. PUPs essentially misuse system resources without permission, thereby significantly diminishing overall system performance. For these reasons, potentially unwanted programs must be uninstalled immediately.

There are dozens of rogue websites displaying scam messages, however, most claim that the system is damaged (e.g., infected, missing files, and so on). Despite this, such claims are merely attempts to trick users into downloading fake anti-virus software, calling technical support and paying for services that are not required. Potentially unwanted programs are all very similar. By offering "useful features", PUPs attempt to give the impression of legitimacy, however, these programs are designed only to generate revenue for the developers. PUPs deliver no real value for regular users and pose a direct threat to your privacy and Internet browsing safety.

How did potentially unwanted programs install on my computer?

As mentioned above, PUPs typically infiltrate systems without permission. The main reasons for this are the careless behavior and lack of knowledge of many users. PUPs are distributed using a deceptive marketing method called "bundling" together with the aforementioned intrusive advertisements. "Bundling" is stealth installation of rogue programs with regular software/apps. Criminals do not disclose these installations properly - they hide "bundled" apps within "Custom/Advanced" settings (or other sections) of the download or installation processes. In addition, users often rush these procedures and skip steps. They are also likely to click suspicious links/ads without understanding the possible consequences. This behavior often leads to inadvertent installation of PUPs.

How to avoid installation of potentially unwanted applications?

The key to computer safety is caution. Pay close attention when downloading/installing software and browsing the Internet in general. Select the "Custom/Advanced' settings, closely observe each step, and decline offers to download/install additional applications. You are also advised to download your applications from official sources only, using direct download links. Criminals monetize third party downloaders/installers using the "bundling" method, and thus, these tools should not be used. Intrusive advertisements appear legitimate, but once clicked, redirect to gambling, survey, pornography, and other dubious sites. If you experience these redirects, uninstall all suspicious applications and browser plug-ins. Using a legitimate anti-virus/anti-spyware suite is also paramount.

"Congratulations User!" scam text:

Congratulations User! Your generic web browser Desktop Phone has been chosen for (1) opportunity!
01-02-2018
Congratulations generic web browser Desktop User, every week, we select lucky visitors randomly to receive a reward opportunity from major retailers. This is just our way to thank you for your continuous support.

Your phone has been selected to possibly receive a reward worth up to $999 if you answer the next 4 questions correctly.

ACT NOW! other users have received this invitation.

You have to answer the questions before someone else takes over your spot. Good luck!

The appearance of "Congratulations User!" pop-up (GIF):

Congratulations User! scam gif

Instant automatic removal of Congratulations User! virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Congratulations User! virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Removal of potentially unwanted programs:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

Congratulations User! adware uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing Congratulations User! ads from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing Congratulations User! ads from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "congratulations user!" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing Congratulations User!  ads from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Removing Congratulations User! ads from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "congratulations user!" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing Congratulations User! ads from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing Congratulations User! ads from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "congratulations user!" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "congratulations user!" virus from your computer, please ask for assistance in our malware support forum.

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