Xerox Printer Email Virus

Also Known As: TrickBot trojan
Type: Other
Distribution: Low
Damage level: Medium

Xerox Printer Email Virus virus removal guide

What is Xerox Printer Email Virus?

"Xerox Printer Email Virus" is another spam email campaign that distributes the TrickBot trojan. As usual, developers send thousands of emails encouraging users to open attached files. In this case, the message claims that users have received a document from Xerox (a manufacturer of printers). Once opened, the malicious attachment infects the system with the TrickBot trojan.

Xerox Printer Email Virus malware

"Xerox Printer Email Virus" email delivers a deceptive message claiming that the user must open a type of Microsoft Word document. The message is supposedly received from Xerox, however, this is a scam - the opened file will stealthily infiltrate the TrickBot trojan into the system. It is very common for cyber criminals to hide behind names of legitimate companies or governmental agencies. In this case, criminals imitate messages from the Xerox company. This is done in an attempt to give the impression of legitimacy - people are much more likely to open files received from familiar names. TrickBot records logins/passwords of various accounts. This trojan hijacks browsers and modifies displayed websites so that all entered logins and passwords are saved on a remote server. Therefore, cyber criminals might gain access to accounts on social networks, banks, etc. These people aim to generate as much revenue as possible and, thus, hacked accounts will probably be misused. The presence of TrickBot trojan can thus lead to significant financial loss and even identity theft. If you have recently opened the "Xerox Printer Email Virus" campaign attachment, immediately scan the system with a reputable anti-virus/anti-spyware suite and eliminate all detected threats.

TrickBot is virtually identical to a number of other trojan-type viruses, including FormBook, Adwind, Pony, and Emotet. As with TrickBot, most trojans are also proliferated using spam email campaigns. Furthermore, they are also likely to record sensitive information. In some cases, however, trojans might be designed to open "backdoors" for other viruses (e.g., ransomware) to infiltrate the system. In summary, they all pose a significant threat to your privacy and computer safety, and thus eliminating them is essential.

How did Xerox Printer Email Virus infect my computer?

"Xerox Printer Email Virus" delivers malicious Microsoft Word documents that, once opened, ask users to enable macro commands, otherwise the content (supposedly) cannot displayed properly. This is a trick - by enabling macros, users inadvertently grant these documents permission to download and install TrickBot. This malware distribution method is simple and effective, however, it has a major flaw. Malicious attachments are only able to infect the system if user opens them via MS Word. Therefore, if the document is opened using any other app, TrickBot will not be downloaded. Furthermore, this malware targets only Microsoft Windows and users of other platforms are safe.

How to avoid installation of malware?

Lack of knowledge and careless behavior are the main reasons for computer infections. The key to safety is caution. Therefore, pay close attention when browsing the Internet. Think twice before opening email attachments - if the file seems irrelevant or has been received from a dubious email address, do not open it. Furthermore, have a legitimate anti-virus/anti-spyware program installed and running. Remember that 2010 and newer versions of MS Office are implemented with a feature that allows users to open newly-downloaded documents in "Protected View" mode. This prevents malicious attachments from downloading/installing malware. Therefore, it is not advisable to use older versions of this software suite. If you have already opened the "Xerox Printer Email Virus" attachment, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "Xerox Printer Email Virus" email message:

Subject: Scanned from a Xerox Multifunction Printer
Please open the attached document. It was scanned and sent to you using a Xerox Multifunction Printer.
Sent to: -
Attachment File Type: doc, Multi-Page
Multifunction Printer Location:
Device Name: XRX9C934E931521

Malicious attachment distributed via "Xerox Printer Email Virus" spam campaign:

Malicious attachment distributed through Xerox Printer Email Virus spam campaign

Instant automatic removal of TrickBot trojan: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of TrickBot trojan. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.