We Have Installed One RAT Software Email Scam

Also Known As: possible malware infections
Distribution: Low
Damage level: Severe

"We Have Installed One RAT Software" removal guide

What is "We Have Installed One RAT Software"?

"We Have Installed One RAT Software" is categorized as a spam email campaign that is used to blackmail users. Cyber criminals send an email message stating that the user's computer is hacked and/or infected with malware, remote access tool (RAT) is installed, and a ransom payment is required. If payment is not made, the message states that a "disgraceful video will be sent to all the people you know". This is a scam - these emails are simply used to extort money from innocent users.

We Have Installed One RAT Software malware

As mentioned in our introduction regarding the "We Have Installed One RAT Software" scam, cyber criminals state that your computer is hacked and infected with malware. Furthermore, they also state that all contact information from social media networks and email addresses has been collected. The scam developers claim that this has happened since you visited a pornography website and clicked the "Play" button, which then downloaded a trojan to your computer. It is also states that they have a video of you "masturbating" - recorded when you played a porn video. According to scammers, you must pay $800 (in Bitcoins) within 48 hours of reading their message. If not, they will share the video with your colleagues and friends. Note that there is no such video and this scam is used to extort gullible users. Furthermore, your computer is not harmed (it is not hacked or infected as they suggest). In summary, they send identical email messages to a large number of users and expect some to believe their scam. You should definitely ignore these (and other, similar) emails.

Threat Summary:
Name We Have Installed One RAT Software Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of one's computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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"We Have Installed One RAT Software" is similar to many other spam campaigns (such as eFax, Important Documents IRS, You Have A Santander SecureHM Revenue & Customs Outstanding Amount, and many more). None of these scams make ransom demands, but they attempt to trick users into downloading and opening untrustworthy email attachments (invoices, bills, and so on) that usually are in recognizable formats such as MS Office documents. Bear in mind that these attachments are malicious and should not be downloaded or opened. If opened, they download and install various high-risk viruses such as TrickBot, Adwind, FormBook, etc. They can lead to system damage and problems relating to privacy and browsing safety. Furthermore, these viruses collect data (such as banking details, logins and passwords, and so on). They might also open "backdoors" for other infections, such as ransomware-type viruses. Infection by these viruses can result in serious issues with privacy, significant financial/data loss, and further high-risk computer infections. If you have already opened these dubious attachments, scan the system with Malwarebytes for Windows to ensure that it is safe and virus-free.

We receive lot of feedback from concerned users about this email scam. Here is the most popular question that we receive:

Q. "Hi pcrisk.com team, I got an email stating that my computer was hacked and they have a video of me. Now they are asking for a ransom in bitcoins. This might be true because they listed my real name and password within the email. What should I do?"

A. Do not worry about it. Neither hackers nor cyber criminals have infiltrated/hacked your computer and there is no video of you watching pornography. The most important thing is to simply ignore them and do not send them any Bitcoins. If you are wondering how they obtained your email address, name and/or password, it is very likely that this information was stolen from a compromised website, such as Yahoo. These website breaches are common. If necessary, you can check if any of your accounts are compromised by visiting the haveibeenpwned website.

How do spam campaigns infect computers?

Spam campaigns proliferate various malicious attachments, however, in most cases, the attached file is a Microsoft Office document. These infected MS Office attachments ask users to enable macro commands. When enabled, the attachments execute commands that download and install malicious software. Note, however, that these attachments are harmful only if they are opened with MS Office applications (Word, Excel, or other app). If the attached file is opened using any other software that is also capable of reading this particular format, the malware will not download. These viruses are often work only on Windows Operating Systems, and thus users of other OS are safe.

How to avoid installation of malware?

Be careful when browsing the web, especially when downloading, updating or installing software. Take your time to analyze each received email and any attachments. If attached files seem to be irrelevant or received from a suspicious/untrustworthy email address, do not open them. Bear in mind that rogue programs are often distributed using fake updaters and a deceptive marketing method called "bundling". Bundling is stealth installation of deceptive applications within other regular, third party software. It is important to keep installed software updated, however, even more important to use implemented functions or tools provided by the official developer only. Furthermore, avoid using third party download/installation tools - developers monetize this software by "bundling" (promoting) rogue software. Download software using official sources and direct download links only. Having a legitimate anti-virus/anti-spyware suite installed and running at all times is also very important. Later Microsoft Office versions (2010 and above) open newly-downloaded documents in "Protected View" mode. This prevents malicious attachments from downloading viruses. We recommend that you use newer versions, since using older versions of MS Office suite might pose risks. If you suspect that your system is infected, you should immediately run a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "We Have Installed One RAT Software" email message:

Subject: Account Issue

Hi, dear user of -
We have installed one RAT software into you device.
For this moment your email account is hacked (see on "from address", I messaged you from your account).
Your password for user's real email address: user's real password

I have downloaded all confidential information from your system and I got some more evidence.
The most interesting moment that I have discovered are videos records where you masturbating.

I posted my virus on porn site, and then you installed it on your operation system.
When you clicked the button Play on porn video, at that moment my trojan was downloaded to your device.
After installation, your front camera shoots video every time you masturbate, in addition, the software is synchronized with the video you choose.

For the moment, the software has collected all your contact information from social networks and email addresses.
If you need to erase all of your collected data, send me $800 in BTC (crypto currency).
This is my Bitcoin wallet: 13cyEdT7kyH2f4j9xchvDGhv1o64MYNLUS, 18oAbhvp7ib8e1zNSVGFR3v8YmqiCeBoFu, 15Z4Y1q5QufvFPvRBKhwVhQyFTLwEQ5f4J, 1GMUM5rDLTARGFQfwHicdwySAy21wsHKpR, 1A19CzQQ5ZFxK57LWoAn2rFScTda6DnK1q, 15GWKdT8e1o6GcDTZMQZRiZng2Q6dLX8Aw, 1DCJnck76Nnuh6ijgLpFcX58gCwVQ4vuXj, 158r99HsERpiBqWg3w2FCPHbUfkXG8Zxsd, 13yAsTuS6MyjNUYde4EBabTZJFfZBRTZu1, 16ZsEdEMNU7iavAEeqrUD3gkD1JmzBz1U4, 1CFfixNyiN8VFN12rgjq4pYarxmke2KTMc
You have 48 hours after reading this letter.

After your transaction I will erase all your data.
Otherwise, I will send video with your pranks to all your colleagues and friends!!!

And henceforth be more careful!
Please visit only secure sites!

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and the uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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