Comcast Cable Communications Congratulations POP-UP Scam (Mac)

Also Known As: "Comcast Cable Communications congratulations" virus
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "Comcast Cable Communications congratulations" from Mac?

What is "Comcast Cable Communications congratulations"?

Comcast Cable Communications is a legitimate provider of cable operator services in the US. Note, however, that Cable Communications has nothing to do with the "Comcast Cable Communications congratulations" scam. Scammers promote this pop-up scam as a lottery, an offer to win a Walmart Gift Card. Generally, these fraudulent pop-ups scams, and others, are promoted through dubious, deceptive websites. Few users arrive at these websites intentionally - most people are forced to visit them by potentially unwanted applications (PUAs) installed on the system. PUAs are often installed stealthily, or users install them inadvertently. They go on to cause unwanted redirects, serve users with intrusive advertisements, and collect information relating to browsing habits (and other data).

Comcast Cable Communications congratulations scam

According to this scam, Comcast Cable Communications wants to thank its customers for loyalty by offering an exclusive chance to receive a Walmart Gift Card worth $1000. To get started, users must choose a gift box, however, making this choice or performing any further actions relating to this scam, will most likely result in providing scammers with data such as geo-locations, IP addresses, and so on. Do not visit these websites or trust them by completing forms, clicking links, and performing other actions. The best option is to simply close the site. If a website prevents you from closing it, use Activity Monitor and terminate the entire browser process, or restart the Mac. In any case, do not reopen/restore the closed session, since this will return you to the same deceptive website. Many dubious websites promote various scams. Examples include hipstarclub.com and luckstarclub.com.

As mentioned earlier, users end up visiting these untrustworthy websites due to the presence of installed PUAs. In addition to unwanted redirects, they deliver ads such as coupons, banners, surveys, pop-ups, and others. These are usually displayed via tools that enable placement of third party graphical content on any site and conceal underling content. Being fed with these ads can be annoying and, once clicked, they often redirect to untrustworthy, malicious websites or execute scripts designed to download and install other unwanted apps. Furthermore, PUAs often record browsing-related data. They gather information such as IP addresses, geo-locations, search queries, URLs of visited websites, etc. Some PUAs also gather personal/sensitive data. Developers share the details with third parties (potentially, cyber criminals) who misuse private information to generate revenue. In summary, installed PUAs can cause problems relating to privacy, browsing safety, or even identity theft. We recommend that you remove all installed apps of this type immediately.

Threat Summary:
Name"Comcast Cable Communications congratulations" virus
Threat TypeMac malware, Mac virus
SymptomsYour Mac became slower than normal, you see unwanted pop-up ads, you get redirected to shady websites.
Distribution methodsDeceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
DamageInternet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites, loss of private information.
Removal

To eliminate Comcast Cable Communications congratulations virus our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Most unwanted apps are promoted as legitimate and useful, however, this is just a way to trick people into downloading and installing them. Once installed, they provide none of the features promised or any other functionality. On the contrary, PUAs cause many problems and are used only to generate revenue for their developers.

How did potentially unwanted applications install on my computer?

Unintentional installation of potentially unwanted applications usually happen due the lack of knowledge of these threats or careless behaviour. Developers proliferate unwanted apps through intrusive ads or a deceptive marketing method called "bundling", which is used to trick people into downloading and installing PUAs by hiding them in "Custom", "Advanced" and other similar sections of the installation or download processes. In summary, information about the presence of bundled apps within installation or download set-ups is not properly disclosed. PUAs are installed when users skip installation (or download) steps without checking the options/settings and leave them unchanged.

How to avoid installation of potentially unwanted applications?

Download software using official and trustworthy websites only, and not third party downloaders, installers, tools such as torrents, eMule, or other similar channels. Check "Custom", "Advanced", and other similar settings during any installation (or download), especially if the software is free. Dismiss offers to install/download any unwanted applications and only the finish the process. Avoid clicking advertisements, especially if they are displayed on untrustworthy, unofficial websites. These often cause redirects to untrustworthy or potentially malicious websites such as pornography, adult dating, gambling, and so on. If these redirects happen regularly, check your browser for any unwanted extensions, plug-ins, and add-ons. Also check the list of installed programs on your computer. Uninstall unwanted/unknown applications or programs immediately. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in "Comcast Cable Communications congratulations" pop-up scam:

Dear client Comcast Cable Communications inc., congratulations!
We would like to thank you for your loyalty to Comcast Cable Communications inc., and thus we offer you an exclusive chance to get a Walmart $1000 Gift Card today - December 28 (Friday), 2018. All you have to do is choose the correct gift box to get started. Good luck!

These pop-ups are commonly displayed on iPhones and iPads. To eliminate them, simply close the tab and clear your Safari browser cache. To do this:

1. Open the Settings app.
2. Scroll down until you see Safari and tap on it.
3. Select Clear History and Website Data.

To enable pop-up blocking in iOS follow these steps:

1. Launch Settings.
2. Tap Safari.
3. Under the "General" section, click the toggle next to "Block Pop-ups" to enable or disable the pop-up blocker. Make sure that the toggle is green.

Instant automatic removal of Comcast Cable Communications congratulations virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Comcast Cable Communications congratulations virus. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "comcast cable communications congratulations" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Comcast Cable Communications congratulations" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "comcast cable communications congratulations" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "comcast cable communications congratulations" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "comcast cable communications congratulations" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Comcast Cable Communications congratulations virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Comcast Cable Communications congratulations" virus on your mobile device.
We Recommend:

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Platform: macOS

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