ITLOCK ransomware removal instructions
What is ITLOCK?
ITLOCK ransomware was discovered by Cyber Security. This is a malicious program, a new version of Matrix ransomware that is designed by cyber criminals to encrypt computer data and blackmail victims by demanding ransom payments. During the encryption process, ITLOCK opens two Command Prompt windows. Once data is encrypted, each affected file is renamed by changing the filename: an email address, two random strings and the extension are merged to form an extension with the following format: ".ITLOCK" ("[firstname.lastname@example.org].[random_string]-[random_string].ITLOCK"). Renamed files might appear something like this: "[email@example.com].8SLV8GMp-hjqo9v3s.ITLOCK". ITLOCK also creates a ransom message in the "!README_ITLOCK!.rtf" file.
Within the "!README_ITLOCK!.rtf" ransom message, cyber criminals state that they have used ITLOCK ransomware to encrypt all files stored on the victims's computer using both AES-128 and RSA-2048 cryptography algorithms. Therefore, there are two possibilities: 1) the data was encrypted twice using both cryptographies, or; 2) the first cryptography was used to encrypt data and the second to encrypt the decryption key generated by the first algorithm. Whatever the case, to decrypt data, two decryption keys are required. Cyber criminals state that to receive them, victims must make contact via the firstname.lastname@example.org, email@example.com, or firstname.lastname@example.org email addresses. They recommend that contact be made using all three email addresses. Victims must also include the assigned ID as the subject of the email. Furthermore, ITLOCK's developers recommend they users attach three encrypted files for free decryption as 'proof' that they have a valid decryption tool. The cost of this tool is not stated, however, they will probably give this once they are contacted. The ransom message includes a warning that any attempts to decrypt data using other software will cause permanent data loss. Although their tool is probably the only method capable of decryption, you are advised never to contact them or pay pay any money. Most cyber criminals ignore victims after they receive ransom payments (usually made in a cryptocurrency). Unfortunately, there are no other tools capable of decryption free of charge. Therefore, if you have a data backup that was created before the infection, we recommend that you restore files from there.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
Most ransomware-type programs are used to encrypt data and blackmail people (by making ransom demands) who have infected computers. Common differences are cost of decryption tool and cryptography algorithm used to encrypt data. Examples of other programs of this type include Gorgon, GEFEST 3.0, and .happy. Unfortunately, most malicious programs of this type encrypt data - decryption is then impossible without the involvement of cyber criminals. To avoid data loss, maintain regular backups and store them on a remote server or unplugged storage device.
How did ransomware infect my computer?
It is not known which method is used to proliferate ITLOCK ransomware, however, most cyber criminals spread these (and other) malicious programs using spam campaigns, Trojans, unofficial (dubious) software download sources, software cracking tools and fake software updaters. Ransomware developers use spam campaigns to proliferate ransomware (and other computer infections) by sending emails that contain malicious attachments. These could be Microsoft Office documents (Word, Excel, and so on), PDF files, archive files (such as ZIP and RAR), executables, and other files. The purpose of these campaigns is to trick people into downloading and opening these attachments, which results in installation of various high-risk computer infections. Trojans cause chain infections: these malicious programs proliferate other infections, however, they must first be installed. Untrustworthy, dubious software download sources such as freeware download or free file hosting websites, peer-to-peer networks such as torrents, eMule etc., and third party downloaders are used to proliferate malicious programs by presenting them as legitimate. By downloading and installing them, many people cause computer infections. Software cracking tools supposedly help users to bypass software activation, however, some of these tools proliferate infections. The same applies to fake software updaters: they infect systems by downloading malicious software rather than the expected updates or by exploiting bugs/flaws of outdated software.
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Encrypted Files Extension||Completely renames the file by using "[email@example.com].[random_string]-[random_string].ITLOCK" pattern.|
|Ransom Demanding Message||!README_ITLOCK!.rtf|
|Used Cryptography Algorithms||AES-128, RSA-2048|
|Cyber Criminal Contactfirstname.lastname@example.org, email@example.com, firstname.lastname@example.org|
|Detection Names (NW2iczva.exe)||Avast (Win32:DangerousSig [Trj]), BitDefender (Gen:Variant.Ransom.Matrix.6), ESET-NOD32 (a variant of Win32/Filecoder.LockedFile.I), Kaspersky (HEUR:Trojan-Ransom.Win32.Agent.gen), Full List Of Detections (VirusTotal)|
|Symptoms||Can't open files stored on your computer, previously functional files now have a different extension, for example my.docx.locked. A ransom demanding message is displayed on your desktop. Cyber criminals are asking to pay a ransom (usually in bitcoins) to unlock your files.|
|Additional Information||Displays a Command Prompt window during the encryption.|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password stealing trojans and malware infections can be installed together with a ransomware infection.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
How to protect yourself from ransomware infections?
To prevent operating systems from being infected by ransomware or other threats, download, install, update software, and browse the web, with care. Do not use the third party software downloaders/installers and tools mentioned earlier. Download software using official and trustworthy websites (or other channels) and direct links. Update software using implemented functions or tools provided by official software developers. Do not open files attached to emails (or website links) received from unknown (or suspicious) email addresses without studying these emails first. If the email seems irrelevant, ignore it. Avoid using software cracking tools, since this is classed as a cyber crime and using them might lead to computer infections. Rather than activating software (or operating systems), these tools might install malicious programs. Have reputable anti-spyware/anti-virus software installed (and enabled). These programs detect and eliminate various computer infections before they do any damage. If your computer is already infected with ITLOCK, we recommend running a scan with Malwarebytes for Windows to automatically eliminate this ransomware.
Text presented in ITLOCK ransomware "!README_ITLOCK!.rtf" file:
HOW TO RECOVER YOUR FILES INSTRUCTION
We are realy sorry to inform you that ALL YOUR FILES WERE ENCRYPTED
by our automatic software. It became possible because of bad server security.
Please don't worry, we can help you to RESTORE your server to original
state and decrypt all your files quickly and safely!
Files are not broken!!!
Files were encrypted with AES-128+RSA-2048 crypto algorithms.
There is no way to decrypt your files without unique decryption key and special software. Your unique decryption key is securely stored on our server.
* Please note that all the attempts to recover your files by yourself or using third party tools will result only in irrevocable loss of your data!
* Please note that you can recover files only with your unique decryption key, which stored on our server.
HOW TO RECOVER FILES???
Please write us to the e-mail (write on English or use professional translator):
You have to send your message on each of our 3 emails due to the fact that the message may not reach their intended recipient for a variety of reasons!
In subject line write your personal ID:
We recommed you to attach 3 encrypted files to your message. We will demonstrate that we can recover your files.
* Please note that files must not contain any valuable information and their total size must be less than 5Mb.
Please be sure that we will find common languge. We will restore all the data and give you recommedations how to configure the protection of your server.
Screenshot of Command Prompt windows opened by ITLOCK during encryption:
Screenshot of files encrypted by ITLOCK (".ITLOCK" extension):
ITLOCK ransomware removal:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is ITLOCK virus?
- STEP 1. Isolating the infected device.
- STEP 2. Identifying the ransomware infection.
- STEP 3. Searching for ransomware decryption tools.
- STEP 4. Restoring files with data recovery tools.
- STEP 5. Creating data backups.
Isolating the infected device:
Some ransomware-type infections are designed to encrypt files within external storage devices, infect them, and even spread throughout the entire local network. For this reason, it is very important to isolate the infected device (computer) as soon as possible.
Step 1: Disconnect from the internet.
The easiest way to disconnect a computer from the internet is to unplug the Ethernet cable from the motherboard, however, some devices are connected via a wireless network and for some users (especially those who are not particularly tech-savvy), disconnecting cables may seem troublesome. Therefore, you can also disconnect the system manually via Control Panel:
Navigate to the "Control Panel", click the search bar in the upper-right corner of the screen, enter "Network and Sharing Center" and select search result:
Click the "Change adapter settings" option in the upper-left corner of the window:
Right-click on each connection point and select "Disable". Once disabled, the system will no longer be connected to the internet. To re-enable the connection points, simply right-click again and select "Enable".
Step 2: Unplug all storage devices.
As mentioned above, ransomware might encrypt data and infiltrate all storage devices that are connected to the computer. For this reason, all external storage devices (flash drives, portable hard drives, etc.) should be disconnected immediately, however, we strongly advise you to eject each device before disconnecting to prevent data corruption:
Navigate to "My Computer", right-click on each connected device and select "Eject":
Step 3: Log-out of cloud storage accounts.
Some ransomware-type might be able to hijack software that handles data stored within "the Cloud". Therefore, the data could be corrupted/encrypted. For this reason, you should log-out of all cloud storage accounts within browsers and other related software. You should also consider temporarily uninstalling the cloud-management software until the infection is completely removed.
Identify the ransomware infection:
To properly handle an infection, one must first identify it. Some ransomware infections use ransom-demand messages as an introduction (see the WALDO ransomware text file below).
This, however, is rare. In most cases, ransomware infections deliver more direct messages simply stating that data is encrypted and that victims must pay some sort of ransom. Note that ransomware-type infections typically generate messages with different file names (for example, "_readme.txt", "READ-ME.txt", "DECRYPTION_INSTRUCTIONS.txt", "DECRYPT_FILES.html", etc.). Therefore, using the name of a ransom message may seem like a good way to identify the infection. The problem is that most of these names are generic and some infections use the same names, even though the delivered messages are different and the infections themselves are unrelated. Therefore, using the message filename alone can be ineffective and even lead to permanent data loss (for example, by attempting to decrypt data using tools designed for different ransomware infections, users are likely to end up permanently damaging files and decryption will no longer be possible even with the correct tool).
Another way to identify a ransomware infection is to check the file extension, which is appended to each encrypted file. Ransomware infections are often named by the extensions they append (see files encrypted by Qewe ransomware below).
This method is only effective, however, when the appended extension is unique - many ransomware infections append a generic extension (for example, ".encrypted", ".enc", ".crypted", ".locked", etc.). In these cases, identifying ransomware by its appended extension becomes impossible.
One of the easiest and quickest ways to identify a ransomware infection is to use the ID Ransomware website. This service supports most existing ransomware infections. Victims simply upload a ransom message and/or one encrypted file (we advise you to upload both if possible).
The ransomware will be identified within seconds and you will be provided with various details, such as the name of the malware family to which the infection belongs, whether it is decryptable, and so on.
Example 1 (Qewe [Stop/Djvu] ransomware):
Example 2 (.iso [Phobos] ransomware):
If your data happens to be encrypted by a ransomware that is not supported by ID Ransomware, you can always try searching the internet by using certain keywords (for example, ransom message title, file extension, provided contact emails, cryptowallet addresses, etc.).
Search for ransomware decryption tools:
Encryption algorithms used by most ransomware-type infections are extremely sophisticated and, if the encryption is performed properly, only the developer is capable of restoring data. This is because decryption requires a specific key, which is generated during the encryption. Restoring data without the key is impossible. In most cases, cyber criminals store keys on a remote server, rather than using the infected machine as a host. Dharma (CrySis), Phobos, and other families of high-end ransomware infections are virtually flawless, and thus restoring data encrypted without the developers' involvement is simply impossible. Despite this, there are dozens of ransomware-type infections that are poorly developed and contain a number of flaws (for example, the use of identical encryption/decryption keys for each victim, keys stored locally, etc.). Therefore, always check for available decryption tools for any ransomware that infiltrates your computer.
Finding the correct decryption tool on the internet can be very frustrating. For this reason, we recommend that you use the No More Ransom Project and this is where identifying the ransomware infection is useful. The No More Ransom Project website contains a "Decryption Tools" section with a search bar. Enter the name of the identified ransomware, and all available decryptors (if there are any) will be listed.
Restore files with data recovery tools:
Depending on the situation (quality of ransomware infection, type of encryption algorithm used, etc.), restoring data with certain third-party tools might be possible. Therefore, we advise you to use EaseUS Data Recovery Wizard Pro. This tool supports over a thousand data types (graphics, video, audio, documents, etc.) and it is very intuitive (little knowledge is necessary to recover data).
Step 1: Perform a scan.
Hover your mouse over the partition you wish to scan and select "Scan". You can also select a specific folder, or click shortcut icons to scan the Desktop or Recycle Bin:
Wait for EaseUS Data Recovery Wizard Pro to complete the scan. The scanning duration depends on the volume of files (both in quantity and size) that you are scanning (for example, several hundreds gigabytes could take over an hour to scan). Therefore, be patient during the scanning process. We also advise against modifying or deleting existing files, since this might interfere with the scan. If you add additional data (for example, downloading files/content) while scanning, this will prolong the process:
Step 2: Recover data.
Once the process is complete, select the folders/files you wish to restore and simply click "Recover". Note that some free space on your storage drive is necessary to restore data. Note also that the trial version of EaseUS Data Recovery Wizard Pro is only capable of scanning drives and listing recoverable files - to restore them, you must purchase a license:
Step 3: Save the scan session (optional).
We recommend that you save the scanning session once you have completed recovery, in case you decide to recover additional files later. Simply click the "Save Scan Session" icon in the upper-right corner of the screen and choose the location for the file to be saved. This will save a lot of time, since you will not need to re-scan the storage drive the next time you wish to restore something. Bear in mind, however, that data removed after the scanning session has finished will not be listed:
Create data backups:
Proper file management and creating backups is essential for data security. Therefore, always be very careful and think ahead.
Partition management: We recommend that you store your data in multiple partitions and avoid storing important files within the partition that contains the entire operating system. If you fall into a situation whereby you cannot boot the system and are forced to format the disk on which the operating system is installed (in most cases, this is where malware infections hide), you will lose all data stored within that drive. This is the advantage of having multiple partitions: if you have the entire storage device assigned to a single partition, you will be forced to delete everything, however, creating multiple partitions and allocating the data properly allows you to prevent such problems. You can easily format a single partition without affecting the others - therefore, one will be cleaned and the others will remain untouched, and your data will be saved. Managing partitions is quite simple and you can find all necessary information on Microsoft's documentation web page.
Data backups: The most reliable backup method is to use an external storage device and keep it unplugged. Copy your data to an external hard drive, flash (thumb) drive, SSD, HDD, or any other storage device, unplug it and store it in a dry place away from sun and extreme temperatures. This method is, however, quite inefficient, since data backups and updates need to be made regularly. You can also use a cloud service or remote server. Here, an internet connection is required and there is always the chance of a security breach. Therefore, you should consider using an application to create data backups locally.
We recommend using the EaseUS Todo Backup application. The "Home" edition of EaseUS Todo Backup is usually more than adequate for regular users, however, the "Business" edition is more suitable for companies and large computer networks. The EaseUS Todo Backup application provides extensive data protection features. You can easily create backups, and encrypt and compress them for enhanced protection and storage saving purposes. It also allows you to set backup schedules, create bootable devices, and restore the system if a crash occurs. You can easily choose where to store the created backup: locally; uploaded to an external drive; FTP; cloud storage, or elsewhere. In summary, EaseUS Todo Backup is an all-in-one tool, which provides all features required to properly backup your data.
Creating a data backup:
The backup process is virtually identical regardless of the item (file, partition, entire system) you wish to backup. Taking the File Backup feature as an example:
Step 1: Choose which item to backup.
Click on the "Menu" icon in the upper-left corner of the screen to reveal the menu and select "File Backup":
Select the files you want to backup. You can also enter a name and description of the backup that will be created:
Step 2: Change the default settings.
The EaseUS Todo Backup application provides a variety of additional options that can be added/modified while creating the backup. For example, you can encrypt data (add a password), select the compression rate (how much the backup should be compressed), performance (how many system resources should be allocated), add an email notification (you receive an email once the process is complete) and so on.
To open the options window, click the "Backup options" button in the lower-left corner of the screen:
Select the settings you want to change and click "Save". You can also reset your changes by clicking "Reset to initial settings":
Step 3: Select the backup destination.
As mentioned above, EaseUS Todo Backup allows you to choose where backups are saved - locally or externally.
Click the "Browse..." button and select the location you want the backup to be saved:
Step 4: Safety measures and process completion.
Depending on the location you have chosen, there are a number of measures you should or should not take. If you are uploading to an internet-connected location (for example, Cloud storage, FTP, etc.), be sure to maintain your internet connection, otherwise you will have to start again. The same applies to external storage devices - do not unplug them until the process is complete.
The progress bar displays estimated time remaining until completion. Large backups (hundreds of gigabytes) can take hours to create (depending on storage device speed, internet connection, etc.). Therefore, the application also allows you to optionally choose what the system should do (shut down, sleep or hibernate) once the process has finished:
The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups.