NetSupport Manager RAT

Also Known As: NetSupport Manager remote access tool
Type: Trojan
Distribution: Low
Damage level: Severe

NetSupport Manager virus removal guide

What is NetSupport Manager?

NetSupport Manager is a program that is categorized as a remote access tool (RAT). Like most programs of this type it is designed to allow its users to access computers, workstations and servers both locally and remotely. It is a legitimate software that can be used by anyone, however, quite often these tools are used by cyber criminals as well. They misuse RATs for malicious purposes, usually to steal various information.

NetSupport Manager recognized by virustotal as a threat

Typically, cyber criminals use various ways to trick people into downloading remote access tools so they could steal information/personal data and use it to generate revenue. NetSupport Manager is a tool that is capable of monitoring systems, to view all connected workstations in real time at once. Simply said, it can be used to monitor computing activity. Additionally, it can be used to watch, share and control the screen, mouse, keyboard of any connected computer. Also, it can record the screen and capture screenshots. NetSupport Manager can be used to access system information as well, such as Operating System, computer type, name of the country from which it is being used, installed hardware and software, and many other things. Furthermore, this RAT can be used to transfer data/files between connected computers/workstations. Simply said, its users can move files from one computer to another. NetSupport Manager's users are offered some other features as well. As we mentioned above, tools of this type are often used by various cyber criminals, they use them with malicious intents. If installed on a computer without user's knowledge, it could be used to steal various personal information. By being able to control a computer, transfer files, cyber criminals could download and install various malicious programs such as ransomware, high-risk Trojans and other computer infections. Having programs of this type installed may cause data, financial loss and other problems. Some of the installed programs could be capable of stealing logins, passwords of personal (like banking) accounts. Basically, being tricked into installing some RAT software could lead to serious problems related to finances, privacy and so on. If there is a reason to think that NetSupport Manager or some other tool of this type was installed without your knowledge, it should be uninstalled as soon as possible.

Threat Summary:
Name NetSupport Manager remote access tool
Threat Type Remote access tool, trojan, spyware.
Detection Names (client32.exe)
DrWeb (Program.RemoteAdmin.837), Fortinet (Riskware/RemoteAdmin), Kaspersky (not-a-virus:RemoteAdmin.Win32.NetSup.i), Full List (VirusTotal)
Related Domain(s)
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Symptoms Remote access tools allow crooks to remotely manipulate the system, perform various tasks without user's consent.
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software cracks, bundling.
Damage Stolen banking information, passwords, identity theft, victim's computer added to a botnet, malware infections.
Removal

To eliminate NetSupport Manager remote access tool our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

There are various remote access tools out there, quite often they are legitimate tools. Some examples of other RATs are Orcus, Agent Tesla, Imminent Monitor and CrimsonRAT. It is very common that cyber criminals use these tools for malicious purposes (to steal information, cause computer infections and so on).

How did NetSupport Manager infiltrate my computer?

It is known that cyber criminals trick people into downloading and installing this tool using various fake Google Chrome, Mozilla Firefox, Flash Player and other updaters. These programs are disguised as legitimate updating tools, however, instead of downloading and installing updates they download and install unwanted software, in this case the NetSupport Manager. They also proliferate this RAT through BGTrade application, its installer. In other words, they trick people into installing NetSupport Manager together with BGTrade app. However, cyber criminals often spread malicious programs through email, they attach malicious files that are disguised as harmless ones. Once opened, these attachments (MS Office documents, JavaScript files, executables, archives and so on) download and install unwanted software. Additionally, they use unreliable software download sources for that too. Some examples of unreliable download channels are unofficial websites, Peer-to-Peer networks, third party downloaders and other similar sources. By downloading various files using these tools people often cause downloads and installations of undesired software (including computer infections). Software cracking tools, if used to bypass paid activations, often download and install malicious programs too.

How to avoid installation of malware?

Update software using implemented, official tools that are provided by software developers only. Download software from official websites and using direct links, not some other channels that we mentioned above. Do not open attachments (or web links) that are presented in irrelevant emails or/and that are received from unknown, suspicious email addresses. Avoid using software cracking tools, their usage is a cyber crime and often causes computer infections as well. Have a reputable anti-virus or anti-spyware software installed and enabled, software of this type usually detects harmful files before they can do any damage. If you believe that your computer is already infected, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Official website of BGTrade app which is used to promote NetSupport Manager:

BGTrade website used to promote NetSupport Manager

BGTrade app that is used to distribute NetSupport Manager:

NetSupport Manager distributed through BGTrade app

Instant automatic removal of NetSupport Manager remote access tool: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of NetSupport Manager remote access tool. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

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How to remove malware manually?

Manual malware removal is a complicated task, usually it's better to let antivirus or anti-malware programs do it automatically. To remove this malware we recommend using  Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here's an example of a suspicious program running on user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager and identified a program that looks suspicious you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by Autoruns application and locate the malware file that you want to eliminate.

You should write down it full path and name. Note that some malware hides their process names under legitimate Windows process names. At this stage it's very important to avoid removing system files. After you locate he suspicious program you want to remove right click your mouse over it's name and choose "Delete"

locate the malware file you want to remove

After removing the malware through Autoruns application (this ensures that the malware won't run automatically on the next system startup) you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the file of the malware be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should help remove any malware from your computer. Note that manual threat removal requires advanced computer skills, it's recommended to leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it's better to avoid getting infected that try to remove malware afterwards. To keep your computer safe be sure to install latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections we recommend scanning it with Spyhunter for Windows.