Helper ransomware removal instructions
What is Helper?
Helper is yet another ransomware-type infection discovered by Jakub Kroustek. As with most of other ransomware infections, Helper stealthily infiltrates computers and encrypt stored files, thereby making them unusable. While encrypting, Helper renames each file by appending a random string as an extension. For instance, Helper would rename "sample.jpg" to something like "sample.jpg.OOOKJYHCTVDF" and so on so forth. After successful encryption Helper generates a text file ("YOUR FILES ARE ENCRYPTED.TXT") and drops it on victim's desktop. This text file contains a ransom-demanding message.
The message within "YOUR FILES ARE ENCRYPTED.TXT" states that data is encrypted and that a unique decryption key is necessary to restore it. Unluckily, this is true. It is currently unconfirmed whether Helper uses symmetric or asymmetric cryptography. However, it is sure that a unique decryption key is generated for each victim. Now the problem is that victims cannot access their keys, because cyber criminals hide them in a remote server. In order to receive one's key and restore data each victim has to pay a ransom. The price isn't specified - all payment details (instructions, price, etc.) are provided via email. Yet we should mention that cyber criminals usually ask for $500-$1500 in Bitcoins, Monero, Ethereum, or other cryptocurrency. Helper's developers also offer a free decryption of one file (which cannot contain "valuable information"). This is being done to prove that the decryption is actually possible and that these persons can be trusted. Nevertheless, it is important to know that cyber criminals often scam victims. These persons attempt to gain victim's trust in various ways. However, after submitting payments victims often get ignored, which means that paying gives no positive result and files remain encrypted. For this reason, you should never attempt to contact these persons and certainly not pay any ransoms. Helper is an undecryptable ransomware, meaning that there (at least at this very moment) are no tools capable of cracking Helper's encryption and restoring data for free. Restoring everything from a backup is the only possible solution.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
There are hundreds of ransomware infections that share similarities with Helper. PLUT, SYSTEM FAILURE, Codnat - these are only few examples from a long list. Most of these infections are designed to compromise files (typically by encrypting) and to make ransom demands. The decryption price and type of cryptography used typically are the only major differences. The problem is that infections of this type usually employ RSA, AES, and other similar encryption algorithms that generate unique decryption keys. Hence, unless the virus is still in development and/or has certain bugs/flaws, restoring data manually (without developers interfering) is impossible. We highly recommend to maintain regular data backups, stored in remote servers or unplugged storage devices (locally stored backups will be encrypted together with regular files). It is also advised to have several backup copies stored in different locations, because used storage devices/servers can always get damaged.
How did ransomware infect my computer?
Ransomware infections are often proliferated using email spam campaigns, unofficial software download sources, fake software cracks/updaters, and trojans. Spam campaigns are used to send hundreds of emails consisting of malicious attachments (links/files) and messages encouraging users to open. Messages are also likely to present these attachments as some important documents (bills, invoices, receipts, or similar) just to create the impression of legitimacy and trick users into opening. Third party software download sources (free file hosting websites, freeware download websites, peer-to-peer [P2P] networks, and similar) are also used in a similar manner. Cyber criminals present malicious executables as legitimate software, thereby tricking users into downloading and installing malware by themselves. The idea behind software cracks is to help users bypass paid software activation. Yet most of these tools are fake and cyber criminals use them to spread malware, which is why users often end up installing viruses, rather than gaining access to paid features. Fake updaters also behave very similarly. Instead of updating applications, fake updaters infect computers by exploiting old software's bugs/flaws or simply downloading and installing malware rather than actual updates. Last but not least are trojans. These are malicious applications which cause so-called "chain infections". They stealthily infiltrate computers and start downloading/installing additional malware.
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Encrypted Files Extension||Random string.|
|Ransom Demanding Message||YOUR FILES ARE ENCRYPTED.TXT text file|
|Cyber Criminal Contactfirstname.lastname@example.org, email@example.com|
|Detection Names (CTFMON.EXE)||Avast (Win32:Trojan-gen), BitDefender (Gen:Variant.Ser.Barys.12), ESET-NOD32 (a variant of Win32/Filecoder.Buhtrap.D), Kaspersky (HEUR:Trojan-Ransom.Win32.Encoder.gen), Full List Of Detections (VirusTotal)|
|Rogue Process Name||ctfmon.exe|
|Symptoms||Can't open files stored on your computer, previously functional files now have a different extension, for example my.docx.locked. A ransom demanding message is displayed on your desktop. Cyber criminals are asking to pay a ransom (usually in bitcoins) to unlock your files.|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password stealing trojans and malware infections can be installed together with a ransomware infection.|
To eliminate Helper virus our malware researchers recommend scanning your computer with Spyhunter.
How to protect yourself from ransomware infections?
To prevent ransomware infections users must firstly realize that the main reasons for computer infections are poor knowledge and reckless behavior. The key to its safety is caution, which is why paying attention when browsing the Internet, as well as downloading, installing, and updating software is a must. Always be sure to carefully analyze every single email attachment received. Files and links received from suspicious/unrecognizable email should never be opened. Attachments that are irrelevant (do not concern you) should be ignored as well. Download desired apps only from official sources, using direct download links. Third party downloaders/installers are very likely to include rogue apps, which is why such tools should never be used. Same goes for software updates. Always update applications using implemented functions or tools provided by the official developer only. Keeping installed software and operating system up-to-date is paramount. Software cracking, however, should never be considered, because software piracy is a cyber crime and the risk of infections is extremely high. On top of all that, be sure to have a reputable anti-virus/anti-spyware suite installed and running at all times. Software of this type will detect and eliminate most of infections before the system is harmed. If your computer is already infected with Helper, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.
Text presented in Helper ransomware's text file ("YOUR FILES ARE ENCRYPTED.TXT"):
====== Attention! ======
All your files, documents, photos, databases and other important files are encrypted and have the extension: .OOOKJYHCTVDF
You are not able to decrypt it by yourself!
The only method of recovering files is to purchase an unique private key. Only we can give you this key and only we can recover your files.
To be sure we have the decryptor and it works you can send an email firstname.lastname@example.org (reserve email@example.com) and decrypt one file for free.
But this file should be of not valuable!
Do you really want to restore your files?
Write your rersonal ID to email firstname.lastname@example.org
Your personal ID: 2076C885FA
* Do not rename encrypted files.
* Do not try to decrypt your data using third party software, it may cause permanent data loss.
* Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.
The appearance of Helper ransomware's process ("ctfmon.exe") in Windows Task Manager:
Screenshot of files encrypted by Helper (random string extension):
Helper ransomware removal:
Instant automatic removal of Helper virus:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Helper virus. Download it by clicking the button below:
- What is Helper?
- STEP 1. Helper virus removal using safe mode with networking.
- STEP 2. Helper ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the Helper virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Helper ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Helper ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Helper are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Helper ransomware.
Note that Windows 10 Fall Creators Update includes "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default this feature automatically protects files stored in Documents, Pictures, Videos, Music, Favorites as well as Desktop folders.
Windows 10 users should install this update to protect their data from ransomware attacks. Here's more information on how to get this update and add additional protection layer from ransomware infections.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove Helper ransomware: