"Your computer, email and smartphone are hacked" removal guide
What is "Your computer, email and smartphone are hacked"?
"Your computer, email and smartphone are hacked" is a typical scam that is proliferated through emails. Typically, scammers use this technique to extort money from unsuspecting people by threatening to expose compromising photos or videos of them . Do not trust spam campaigns such as "Your computer, email and smartphone are hacked". When received, the associated emails should be ignored and deleted.
Using this email message, scammers try to trick recipients into believing that their computers and smartphones are hacked. They state that they have stolen all photos, chats, and other details used to access bank accounts. They threaten to proliferate these details across the Internet unless a ransom of one Bitcoin is paid by 3rd July. They also provide the address of a Bitcoin wallet for payment. As mentioned, this is merely a scam and should be ignored. Scammers send these emails to hundreds of people hoping that at least some will fall for the scam. Unfortunately, sometimes they succeed.
|Name||Your computer, email and smartphone are hacked|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Criminals claim that they have hacked the recipient's computer, email, and smartphone and have duplicated all photos. They also threaten to share the photos with the victim's contacts unless a ransom is paid.|
|Cyber Criminal Cryptowallet Address||1LNcUGLunEpDMo4sxNAgAKAGk8eAddTGW (Bitcoin) - the wallet address may vary depending on scam's variant.|
|Size Of Ransom
||1 Bitcoin (the cost might vary depending on the scam variant).|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of computers.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
To eliminate possible malware infections our malware researchers recommend scanning your computer with Spyhunter.
Other examples of similar scams are "Hosting and domain will be blocked", "CVE-2019-1663", and "Placed a malware on the xxx streaming site". All of these scams are used to extort money from unsuspecting users by threatening to proliferate humiliating photos or other data/details. Many scams are used in this way to proliferate malware. Scammers send emails that contain malicious attachments that, if opened, install computer infections such as LokiBot, TrickBot, Emotet, AZORult, Adwind, or other high-risk malware. Generally, they try to trick people into installing programs that cause financial/data loss, various privacy/browsing safety problems, and so on. Some of the distributed malicious programs might proliferate other programs of this kind such as ransomware.
How do spam campaigns infect computers?
How to avoid installation of malware?
Do not open attachments in emails that are sent from unknown, suspicious addresses. Especially if the emails are irrelevant (even if presented as official and important). Download all software from official and trustworthy websites and using direct links. Avoid downloading with third party software downloaders, Peer-to-peer networks such as and torrent clients, eMule and other dubious sources of this kind. Do not update installed software or operating systems using some unofficial updaters. The safest way to update software is with tools that are provided by official software developers. Activate installed programs properly and do not use software 'cracking' tools - these are illegal and often lead to computer infections with high-risk malware. Have reputable anti-virus or anti-spyware software installed and enabled at all times. Without these programs, computers are vulnerable. If you have already opened malicious attachments, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.
Text presented in the "Your computer, email and smartphone are hacked" email message:
Subject: Your computer and smartphone are hacked
Your computer, email and smartphone are hacked. We have all your photos, personal correspondence and access to bank accounts.
On June 3, we will post on the Internet and send to all people who you have in contacts and social networks all your photos, correspondence, access to bank accounts and payment systems.
You will be sued and the police will be interested in your person.
A ransom is worth 1 Bitcoin.
Pay 1 BTC until June 3 to our bitcoin wallet: 1LNcUGLunEpDMo4sxNAgAKAGk8eAddTGW
Instant automatic removal of possible malware infections:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of possible malware infections. Download it by clicking the button below:
- What is "Your computer, email and smartphone are hacked"?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.