How to uninstall V6cye ransomware

Also Known As: V6cye virus
Distribution: Low
Damage level: Severe

V6cye ransomware removal instructions

What is V6cye?

First discovered by Michael Gillespie, V6cye is a ransomware-type infection that belongs to the Snatch ransomware family. This malware is designed to encrypt data and make ransom demands. During encryption, V6cye adds the ".v6cye" extension to each filename. Additionally, V6cye stores the "RESTORE_V6CYE_FILES.txt" text file on the desktop.

The new text file delivers a message informing victims of the current situation and stating that only V6cye's developers are capable of restoring data. Unfortunately, this information is accurate. Each victim gets a unique decryption key, which is necessary to restore data. All keys are stored on a remote server controlled by cyber criminals. Therefore, to receive their key, each victim must contact V6cye's developers. Victims are asked to pay ransoms in exchange for their keys. The cost is currently unknown. All details are provided via email, however, cyber criminals usually demand $500-$1500 in Bitcoins, Monero, DASH, Ethereum, or another cryptocurrency. Regardless of the cost, do not pay. Victims are typically ignored once payments are submitted. Therefore, paying usually gives no positive result and users are scammed. We strongly advise you to ignore all requests to contact these people. Unfortunately, V6cye is undecryptable ransomware and there are no tools capable of cracking its encryption and restoring data free of charge. There is only one solution: to restore everything from a backup.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

V6cye decrypt instructions

The internet is full of ransomware-type infections that share many similarities with V6cye. The list of examples includes HeradfoSTEIms00ry, and many others. Most of these viruses are designed to encrypt data and make ransom demands. In most cases, type of encryption algorithm used and cost of decryption are the only major differences. Unfortunately, encryptions are typically performed using cryptographies such as AES, RSA, and similar that generate unique decryption keys. Therefore, decrypting data when the malware is fully developed, and does not include bugs/flaws, is impossible. We strongly recommend that you maintain regular backups, however, store them on remote servers or unplugged storage devices, since locally stored backups are encrypted together with regular data. Also have multiple backup copies stored in different locations, since there is always a chance that servers/storage devices can be damaged.

How did ransomware infect my computer?

Common tools/methods used to distribute ransomware include trojans, fake software updaters and 'cracks', spam email campaigns, and unofficial software download sources. Trojans are malicious applications designed to infiltrate computers and inject additional infections. Fake updaters usually infect computers by exploiting outdated software bugs/flaws or downloading and installing malware rather than updates. Fake 'cracks' also have similar behavior. They infect computers rather than activating software. Spam campaigns are used to send hundreds of thousands of emails that contain deceptive messages encouraging recipients to open attached links/files (which are malicious). The attachments are often presented as 'important documents' (invoices, bills, receipts, etc.) in attempts to give the impression of legitimacy and trick recipients into opening them. Unofficial software download sources (freeware download websites, free file hosting sites, Peer-to-Peer [P2P] networks, and similar) are also used in a similar manner. Criminals present malicious executables as legitimate software, often tricking users into manually downloading and installing malware. In summary, lack of knowledge of these threats and careless behavior are the main reasons for computer infections.

Threat Summary:
Name V6cye virus
Threat Type Ransomware, Crypto Virus, Files locker
Encrypted Files Extension .v6cye
Ransom Demanding Message RESTORE_V6CYE_FILES.txt text file
Cyber Criminal Contact muracami@mail.fr
Detection Names Avast (Win64:Malware-gen), DrWeb (Trojan.Encoder.28776), ESET-NOD32 (A Variant Of Win64/Filecoder.AO), Kaspersky (HEUR:Trojan.Win32.Generic), Full List Of Detections (VirusTotal)
Symptoms Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.
Removal

To eliminate V6cye virus our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

How to protect yourself from ransomware infections?

The key to computer safety is caution. Pay close attention when browsing the Internet and downloading/installing/updating software. We strongly recommend that you download apps from official sources only using direct download links. Keep installed applications and operating systems up-to-date, however, use only implemented functions or tools provided by the official developer. Third party downloaders, updaters and installers often include rogue programs and, thus, using these tools is risky. Many cracking tools are fake - using these tools is illegal (software piracy is a cyber crime) and often leads to system infections. Therefore, never attempt to crack installed applications. Handle email attachments with care. If the file/link is irrelevant or the sender seems suspicious, do not open anything. Finally, have a reputable anti-virus/anti-spyware suite installed and running - these programs detect and eliminate most infections before the system is harmed. If your computer is already infected with V6cye, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.

Text presented in V6cye ransomware text file ("RESTORE_V6CYE_FILES.txt"):

Hello! Your all your files are encrypted and only I can decrypt them.
my mail is

muracami@mail.fr

Write me if you want to return your files - I can do it very quickly!
In the letter you must specify the extension of the encrypted files.

Attention!
Do not rename encrypted files.
You may lose your files permanently.
You may be a victim of fraud.

To prove that I can recover your files, I am ready to decrypt any three files for free (except databases, Excel and backups)

hurry up!

Screenshot of files encrypted by V6cye (".v6cye" extension):

Files encrypted by V6cye

V6cye ransomware removal:

Instant automatic removal of V6cye virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of V6cye virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the V6cye virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the V6cye ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining V6cye ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of V6cye are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by V6cye, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as V6cye ransomware.

Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites as well as Desktop folders.

Controll Folder Access

Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove V6cye ransomware:

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
V6cye virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of V6cye virus on your mobile device.
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Platform: Windows

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