Prevent financial loss caused through the ChaosCC Hacker Group email scam

Also Known As: possible malware infections
Damage level: Medium

What is "ChaosCC hacker group"?

"ChaosCC hacker group" is the name of an email scam. Criminals use it to extort money from unsuspecting people by threatening to distribute a compromising video unless a specific sum of money is paid within 60 hours. This is a typical scam and should not be trusted.

Scammers send these emails hoping that some users will take them seriously and pay to prevent distribution of compromising photos, videos (and other materials) that do not even exist.

ChaosCC hacker group spam campaign

In this case, the scammer presents him/herself as a representative of the ChaosCC hacker group and claims that the recipient's email account has been hacked. It is also claimed that the hacked account was used to infect the operating system with malicious software, which allowed access to messaging applications and the webcam.

According to this scammer, the recipient's webcam was used to record a video of the victim whilst visiting an adult website. The scammer states that the recorded video will be distributed by sending it to all contacts in the recipient's messaging applications, unless $700 (in Bitcoin) is received within 60 hours of receiving the email.

The scammer promises to delete the video after the transaction is made. As mentioned, this is merely a scam. The cyber criminals responsible have not hacked email or messaging accounts, recorded any video, or have access to the webcam. These criminals send emails to many people and hope that a proportion will fall for the scam.

Unfortunately, some people have yet to learn about these scams and pay the scammers (typically, via a cryptocurrency). We strongly recommend that you ignore "ChaosCC hacker group" and other email scams.

We receive a great deal of feedback from concerned users about this email scam. Here is the most popular question we receive (in this case, relating to a scam that claims to have obtained compromising videos or photos of the user):

Q: Hi pcrisk.com team, I received an email stating that my computer was hacked and they have a video of me. Now they are asking for a ransom in Bitcoins. I think this must be true because they listed my real name and password in the email. What should I do?

A: Do not worry about this email. Neither hackers nor cyber criminals have infiltrated/hacked your computer and there is no video of you watching pornography. Simply ignore the message and do not send any Bitcoins. Your email, name, and password was probably stolen from a compromised website such as Yahoo (these website breaches are common). If you are concerned, you can check if your accounts have been compromised by visiting the haveibeenpwned website.

Threat Summary:
Name ChaosCC Hacker Group Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scammers claim that they have hacked an email account, infected a computer, and recorded a 'humiliating video', and that they will spread the video unless they are be paid within 60 hours
Cyber Criminal Cryptowallet Address 1KE1EqyKLPzLWQ3BhRz2g1MHh5nws2TRk
Size of Ransom $700 in Bitcoin
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Examples of other email scams are "The last time you visited a Porn website", "Hacker who has access to your operating system", and "You certainly do not know me". Typically, scammers use emails of this kind to trick people into paying for videos and photos that do not exist. In fact, many spam campaigns are sent to infect computers with malware.

The emails contain malicious attachments or web links that lead to them. The main goal is to trick people into opening the attachments, which then install high-risk malware. Some examples of malicious programs that cyber criminals proliferate through emails are TrickBot, Hancitor, Emotet, and FormBook.

How do spam campaigns infect computers?

Cyber criminals send emails that contain various attachments. They present these emails (and attached files) as important, official, and so on, and hope that recipients open them. Typically, they attach files such as Microsoft Office documents, JavaScript files, executable files such as .exe, archive files (ZIP, RAR and others), PDF documents, and so on.

When opened, these attachments/files start the installation process of malware. For example, if the attached file is a MS Office document, it will demand permission to enable editing/content (macros commands). If this is granted, the document infects the computer with malicious software. In any case, note that attached files cannot cause installation of malware unless they opened.

How to avoid installation of malware?

Do not open files that are attached to irrelevant, suspicious emails. The same applies to files that are presented in emails received from suspicious, unknown addresses. Download software through direct download links and from trustworthy, official websites.

Do use any third party downloaders, installers, Peer-to-Peer networks such as torrent clients, eMule or other dubious sources/tools. Update installed software with tools or implemented functions that are provided by official software developers. Third party (fake/unofficial) updaters cannot be trusted.

Do not activate programs through 'cracking' tools, since this is illegal and often causes installation of malware. Use Microsoft Office 2010 or later - these versions have "Protected View" mode, which prevents documents from installing malicious programs. Scan the operating system with reputable anti-virus or anti-spyware software regularly.

This will detect threats, which should then be removed immediately. If you have already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "ChaosCC hacker group" email message:


I am a representative of the ChaosCC hacker group.
In the period from 03/06/2019 to 25/08/2019 we got access to your account by hacking one of the mail servers.

You already changed the password?
Sumptuously! But my program fixes this every time. And every time I know your new password!

Using access to your account, it turned out to be easy to infect the OS of your device.

At the moment, all your contacts are known to us. We also have access to your messengers and to your correspondence.
All this information is already stored with us.

We are also aware of your intimate adventures on the Internet.
We know that you adore adult sites and we know about your sexual addictions.
You have a very interesting and special taste (you understand what I mean).

While browsing these sites, your device's camera automatically turns on.
Video-record you and what you watch is being save.
After that, the video clip is automatically saved on our server.

At the moment, several analogy video records have been collected.
From the moment you read this letter, after 60 hours,
all your contacts on this email box and in your instant messengers will receive these clips and files with your correspondence.

If you do not want this, transfer 700$ to our Bitcoin cryptocurrency wallet: 1KE1EqyKLPzLWQ3BhRz2g1MHh5nws2TRk, 1EbJGYEfMvH9fdMrohwNsa3fyqwyMM6eaa, 32KrteYfpSvNYBRXn1KfmPnsc2KUmoi4JV, 3BTJgPA8tSBAdao9E7yabDBa16oSqAzNt4, 3LuGuAXuycmpDFyumPbkdgqTdA2wUBhceB, 3BsSv1ieSQ6FQnS1JUhWDiZ4SZmVXi6Yj1, 15178QQtWpx154LvTMzLSGEhqgsKs9CKdn
I guarantee that we will then destroy all your secrets!

As soon as the money is in our account - your data will be immediately destroyed!
If no money arrives, files with video and correspondence will be sent to all your contacts.

You decide... Pay or live in hell out of shame...

We believe that this whole story will teach you how to use gadgets properly!
Everyone loves adult sites, you're just out of luck.
For the future - just cover a sticker your device's camera when you visit adult sites!

Take care of yourself!

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically.

To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button.

Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard.

In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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