Prevent financial loss caused through ChaosCC hacker group email scam

Also Known As: possible malware infections
Distribution: Moderate
Damage level: Medium

"ChaosCC hacker group" removal guide

What is "ChaosCC hacker group"?

"ChaosCC hacker group" is the name of an email scam. Scammer behind this scam spreads it with a purpose to extract money from unsuspecting people, he threatens to spread some compromising video if he will not get a particular amount of money in 60 hours. It is a typical scam that should not be trusted. Scammers send emails of this type with a hope that someone will take them seriously and will pay them money for compromising photos, videos (and other material) that does not even exist.

ChaosCC hacker group spam campaign

This scammer presents himself as a representative of ChaosCC hacker group and claims that he hacked recipient's email account. He also claims that he used hacked account to infect the operating system with some malicious software that allowed him to access messaging applications and webcam. According to scammer, he used recipient's webcam to record a video of him while he was visiting some adult website. Simply said, this scammer claims that he will spread the recorded video by sending it to all contacts in recipient's messaging applications if he will not receive $700 (in Bitcoin) in 60 hours after receiving this email. He promises to delete that video after the transaction. As we mentioned in the introduction, this is just a scam: cyber criminal (or criminals) behind it has not hacked email or messaging accounts, recorded any video or has an access to the webcam. Typically, scammers send email scams to a number of people and hope that at least someone will fall for them. Unfortunately, some people still have not heard about scams of this type and pay scammers money (typically, cryptocurrency) instead of simply ignoring them. We strongly recommend to ignore "ChaosCC hacker group" or any other email scam.

We receive a great deal of feedback from concerned users about this type of email scam. Here is the most popular question we receive (in this case, relating to a scam that claims to have obtained compromising videos or photos of the user):

Q: Hi team, I received an email stating that my computer was hacked and they have a video of me. Now they are asking for a ransom in Bitcoins. I think this must be true because they listed my real name and password in the email. What should I do?

A: Do not worry about this email. Neither hackers nor cyber criminals have infiltrated/hacked your computer and there is no video of you watching pornography. Simply ignore the message and do not send any Bitcoins. Your email, name, and password was probably stolen from a compromised website such as Yahoo (these website breaches are common). If you are concerned, you can check if your accounts have been compromised by visiting the haveibeenpwned website.

Threat Summary:
Name ChaosCC Hacker Group Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scammers claim that they have hacked email account, infected a computer and recorded a humiliating video and will spread it if they will not be paid in 60 hours
Cyber Criminal Cryptowallet Address 1KE1EqyKLPzLWQ3BhRz2g1MHh5nws2TRk
Size of Ransom $700 in Bitcoin
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of one's computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.

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Examples of other email scams are "The last time you visited a Porn website", "Hacker who has access to your operating system" and "You certainly do not know me". Typically, scammers use emails of this kind to trick people into paying money for videos, photos that do not exist. However, there are spam campaigns that are sent with a purpose to infect computers of their recipients with some malware. Typically, these emails contain malicious attachments or web links that lead to them, the main goal is to trick people into opening them. If opened, they install high-risk malware. Some examples of malicious programs that cyber criminals spread through emails are TrickBot, Hancitor, Emotet and FormBook.

How do spam campaigns infect computers?

Cyber criminals send emails that contain various attachments, they present these emails (and attached files) as important, official and so on, and hope that recipients will open them. Typically, they attach files such as Microsoft Office documents, JavaScript files, executable files like .exe, archive files (ZIP, RAR and others), PDF documents and so on. When opened, these attachments (or files in them) start installation process of some malware. For example, if attached file is a MS Office document, then it will ask for a permission to enable editing/content (macros commands). If a malicious documents gets it, then it infects a computer with malicious software. Either way, attached files cannot cause installations of malware if they are left unopened.

How to avoid installation of malware?

Do not open files that are attached to irrelevant, suspicious emails. Same applies to files that are presented in emails received from suspicious, unknown addresses. Download software through direct download links and from trustworthy, official websites. We do not recommend to use any third party downloaders, installers, Peer-to-Peer networks like torrent clients, eMule or other unreliable sources/tools for that. Update installed software with tools or implemented functions that are provided by official software developers, third party (fake/unofficial) updaters cannot be trusted. Also, it is not recommended to activate programs through 'cracking' tools, it is not legal and often causes installations of malware. We recommend to use Microsoft Office 2010 or later, these versions have the "Protected View" mode which prevents malicious documents from installing malicious programs. Scan the operating system with a reputable anti-virus or anti-spyware software regularly, it it detects some threats, they should be removed immediately. If you've already opened malicious attachments, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "ChaosCC hacker group" email letter:


I am a representative of the ChaosCC hacker group.
In the period from 03/06/2019 to 25/08/2019 we got access to your account by hacking one of the mail servers.

You already changed the password?
Sumptuously! But my program fixes this every time. And every time I know your new password!

Using access to your account, it turned out to be easy to infect the OS of your device.

At the moment, all your contacts are known to us. We also have access to your messengers and to your correspondence.
All this information is already stored with us.

We are also aware of your intimate adventures on the Internet.
We know that you adore adult sites and we know about your sexual addictions.
You have a very interesting and special taste (you understand what I mean).

While browsing these sites, your device's camera automatically turns on.
Video-record you and what you watch is being save.
After that, the video clip is automatically saved on our server.

At the moment, several analogy video records have been collected.
From the moment you read this letter, after 60 hours,
all your contacts on this email box and in your instant messengers will receive these clips and files with your correspondence.

If you do not want this, transfer 700$ to our Bitcoin cryptocurrency wallet: 1KE1EqyKLPzLWQ3BhRz2g1MHh5nws2TRk, 1EbJGYEfMvH9fdMrohwNsa3fyqwyMM6eaa
I guarantee that we will then destroy all your secrets!

As soon as the money is in our account - your data will be immediately destroyed!
If no money arrives, files with video and correspondence will be sent to all your contacts.

You decide... Pay or live in hell out of shame...

We believe that this whole story will teach you how to use gadgets properly!
Everyone loves adult sites, you're just out of luck.
For the future - just cover a sticker your device's camera when you visit adult sites!

Take care of yourself!

Instant automatic removal of possible malware infections: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of possible malware infections. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

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How to remove malware manually?

Manual malware removal is a complicated task, usually it's better to let antivirus or anti-malware programs do it automatically. To remove this malware we recommend using  Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here's an example of a suspicious program running on user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager and identified a program that looks suspicious you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run Autoruns.exe file.

extract and run autoruns.exe

manual malware removal step 4In the Autoruns application click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by Autoruns application and locate the malware file that you want to eliminate.

You should write down it full path and name. Note that some malware hides their process names under legitimate Windows process names. At this stage it's very important to avoid removing system files. After you locate he suspicious program you want to remove right click your mouse over it's name and choose "Delete"

locate the malware file you want to remove

After removing the malware through Autoruns application (this ensures that the malware won't run automatically on the next system startup) you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the file of the malware be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should help remove any malware from your computer. Note that manual threat removal requires advanced computer skills, it's recommended to leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it's better to avoid getting infected that try to remove malware afterwards. To keep your computer safe be sure to install latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections we recommend scanning it with Spyhunter for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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