Avoid being scammed by the CVE-2018-10562 email

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

"CVE-2018-10562" email scam removal guide

What is "CVE-2018-10562" email scam?

"CVE-2018-10562" is the code name of a vulnerability discovered in a variety of Dasan GPON home routers. Cyber criminals have recently started a new spam campaign naming it after this vulnerability. It is designed to extort money by threatening to expose evidence of users' sexual activity. The cyber criminals behind this email claim to have hacked the addressee's OS (Operating System) and gained access to the device's camera. I.e., they have recorded the victim apparently visiting adult websites. Unless a certain sum is paid, this content will supposedly be sent to all of the addressee's contacts. Note that these alleged videos do not exist and the device's integrity has not been compromised.

CVE-2018-10562 spam campaign

The email with the subject title "I hacked your device [victim's email address] and you have a problem now..." informs the user that, several months ago, the device OS was hacked by the sender. It is claimed that an application was infiltrated into the system, which allowed the cyber criminals to gain remote access. It is stated that changing passwords will not rid users of this infiltration. The infection apparently occurred due to the internet router having a security weakness, which was exploited to insert specific code. The code is said to have infected the device via a program the next time the user connected to the internet. After this infiltration, the scammers claim to have made a full copy of the hard drive, from which various data was obtained (e.g. email contact lists, stored telephone numbers, browsing history, account passwords, etc.). During these past months, the user was allegedly spied on through the device's camera. Two videos were apparently made when the addressee was viewing adult-oriented content online. The cyber criminals threaten to send this supposed material to all of the user's contacts (associates, relatives and social network friends, etc.), unless they are paid. 72 hours are given to pay the equivalent of three thousand US dollars in the Bitcoin cryptocurrency. If the transaction is made, the sender promises to delete all copied and recorded data, and disable the spying app. The rest of the message repeats and emphasizes the threats, provides links to instructions about how to obtain Bitcoins, and lists the Bitcoin wallet address for payment. All of these claims are false. The addressee's OS has not been hacked by these scammers, no data has been stolen, and no revealing evidence of sexual activity exists. "CVE-2018-10562" and other deceptive emails such as this should be ignored.

Threat Summary:
Name CVE-2018-10562 Email Scam.
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claim Scammers claim that they have recorded a compromising video of the addressee and will distribute it, unless they are paid within 72 hours.
Ransom Amount 3000 USD (in Bitcoin)
Cyber Criminal Cryptowallet Address 1666TSnNDrjjr9rwNptufX5gSMJxyr2tLG
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Deceptive/scam emails are distributed using large scale spam campaigns. Various tactics are employed to trick users into certain actions. These range from "sextortion" ploys to scare tactics, which are employed to urge users into making payments, revealing sensitive data, openings infectious file attachments, etc. The goal is financial gain for the cyber criminals behind these scams. This can be achieved through blackmail attempts, proliferation of malware (e.g. trojans, ransomware), and similar methods. On This Day I Hacked Your OS Email ScamPlease Yourself Email Scam, and I Know * Is One Of Your Pass Email Scam are some other examples of email scams.

How do spam campaigns infect computers?

Infections occur through opened, dangerous files attached to deceptive emails. This mail is often disguised as "official", "important", "urgent", etc. They contain attachments or links leading to the infected files. Formats vary - they can be executable (.exe, .run) and archive (ZIP, RAR) files, Microsoft Office and PDF documents, JavaScript and others. When they are run, executed or otherwise opened, they are triggered to start downloading/installing malicious content (trojans, ransomware, and other malware). For example, MS Office documents request users to enable macro commands (to enable editing) - if allowed, they begin the infection process. MS Office versions released prior to 2010 do not make such requests and the process is initiated automatically.

How to avoid installation of malware

Suspicious and/or irrelevant emails should not be opened, especially those received from unknown senders. Any attachments or links found in dubious mail must never be opened, as they are the origin of a potential system infection. Content should be researched prior to being downloaded/installed and obtained only from official and verified download sources. Peer-to-Peer sharing networks (BitTorrent, eMule, Gnutella, etc.), free file-hosting websites, third party downloaders and similar channels are untrusted and should be avoided. Untrusted download sources can offer deceptive and/or bundled content (e.g. with malware or potentially unwanted applications). Software should be activated and updated with tools/functions provided by legitimate developers. Illegal activation ("cracking") tools and third party updaters are high-risk, as they can be used to proliferate malicious programs. You are strongly advised to have a reputable anti-virus/anti-spyware suite installed and kept up-to-date. Use this software to perform regular system scans and remove all detected threats/issues. If you have already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "CVE-2018-10562" email message:

Subject: I hacked your device ******** and you have a problem now...



I think you will not be happy, because I have a very bad news for

Just a few months ago I hacked your operating system and I have
full control of your device.
I implanted a small application into your device which sends me
your current
IP address and allows me to connect to your device just like
remote desktop.
Even if you change your password, it won't help.

How I infected you?
The router that you used to connect to Internet had a security
You can read about this problem by searching for CVE-2018-10562.
I hacked your router and I put my code into it, and when you
tried to
connect to Internet, my program infected your device.

Later I made a full copy of your hard drive (I have all your
email contact
lists, list of websites you visited, phone numbers, your
passwords etc.)

A little while later, when I was searching your web browsing
history I was
shocked by what I saw!!
The sites for adults you are visiting... you know what I mean...

I just want to say - your fantasies are shifted far away from the

For months I have been spying on you through your device camera..
especially when you visited those sites to have fun...
Those videos show clearly you having fun and the content for
adults you were
watching.. this is pretty nasty and I would be very worried if I
were you.

I have secured 2 videos:
victim's email address_1557074047.mp4 (119.1 MB)
victim's email address_1555285697.mp4 (64.5 MB)

You can verify that the timestamps correspond to the moments you
enjoying yourself...

Now, because I do not like at all what I saw (that's pretty crazy
ugly) I ask you to send me a donation through Bitcoin network.

3000 US dollars is a fair price (considering your perversions).

If you want me to forget about the whole case, remove the files
and disable
the nasty app that is spying you, send me the Bitcoin payment
within 72
hours. Yes, I give you 72 hours only.

Here is my wallet:

Send exactly 0.291578 BTC to my address:


(copy it and paste - it's case sensitive)
0.291578 BTC = 3000 dollars

If you do not send me the Bitcoin, I promise you - I will send
those files
with you enjoying yourself to all your contact lists, associates
and social
network friends.

I still have access to your device and I know when you read this
When you opened it, time started ticking. You have 72 hours only!

I am from Russia and nobody will help you if you report this
email.. Before
they find me your life will be ruined! If you do not cooperate
with me - I
will release this ugly material immediately.

This is why I advise you - send me the Bitcoin and let's forget
about the
whole situation. I know you can afford it.

If you do not know how to send bitcoin

Step 1: Create an account on www.localbitcoins.com
Step 2: Buy 0.291578 BITCOIN
Step 3: Send the amount on this BTC address:
Step 4: Contact me on this email address jumaichu001@aol.com copy
to hazzan0011@yandex.com with this subject: 012VIPERMARVO-
After this steps you will receive through email the key and a
decrypt tutorial.

Here is another list where you can buy bitcoin:

Here is my address again:

Send exactly:

0.291578 BTC

to my address:


Remember to send the exact amount as above! This way I will know
it's from

Do not be angry at me. This is just my job, and you are not the
only person
I caught.

Be angry at your fantasies - if you didn't visit those sites for
you would have no problem.. but now...

I am waiting for your bitcoin.

Remember, time is ticking..

Appearance of "CVE-2018-10562" scam (GIF):

CVE-2018-10562 email scam appearance GIF

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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