SaveTheQueen ransomware removal instructions
What is SaveTheQueen?
SaveTheQueen ransomware is a malicious software that is designed to encrypt files. In order to be able to access them victims have to contact its developers. Simply said, victims cannot decrypt their files without tools that only developers of a particular ransomware have. In order to get them, they have to pay a ransom. SaveTheQueen is developed by a group of crooks who go by the name of MaliciousComputerServices (MCS). This ransomware changes filenames of encrypted files by appending the ".SaveTheQueen" extension. For example, it renames "1.jpg" to "1.jpg.SaveTheQueen", and so on. Also, it drops a text file named ".SaveTheQueen.HelpMe.TXT" which contains instructions on how to contact developers of SaveTheQueen.
As stated in the ".SaveTheQueen.HelpMe.TXT" ransom note, the only way to recover files is to decrypt them with a unique private key that can be purchased only from people who designed SaveTheQueen. Victims are encouraged to contact them in 7 days after encryption by writing them an email to email@example.com or godSaveyou@tuta.io, otherwise that key will be deleted permanently. Cyber criminals who developed SaveTheQueen present themselves as MaliciousComputerServices, a cyber security company. They have a website where they sell malware and provide various services. One of their services is decryption of files encrypted by ransomware. It is possible that they do not provide victims of various ransomware with decryption tools that are developed by them. It is more likely that they ask to be paid more than the actual ransomware developers, buy decryption tools from them cheaper and keep the difference. Either way, neither these or other ransomware developers can be trusted. Quite often victims who pay them a ransom get scammed, they do not get decryption tools even if they meet all demands. Unfortunately, most of the times developers of a particular ransomware are the only ones who can provide victims with a decryption tool and/or key. Typically, the only way to recover files without a payment is to restore them from an existing backup. Besides, even if victims uninstall ransomware, affected files remain encrypted. Uninstalling software of this type from the system only prevents it from causing further encryptions.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
Typically, cyber criminals design ransomware to encrypt victim's data and block access to in unless a ransom is paid. Also, programs of this type display and/or create a ransom note. The two main and most common differences between ransomware is cryptographic algorithm (symmetric or asymmetric) used to encrypt files and price of a decryption tool and/or key. In most cases the only way to decrypt files is to use tools and/or keys that can be purchased only from cyber criminals who designed a particular ransomware. It is possible to avoid having to pay them a ransom only if their software is not finished (contains bugs, flaws) or victims have their data backed up. For this reason we recommend to always have a backup of data created and keep it on a remote server or unplugged storage device. Some examples of other ransomware are MarioLocker, Calum and TurkStatik.
How did ransomware infect my computer?
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Encrypted Files Extension||.SaveTheQueen|
|Ransom Demanding Message||.SaveTheQueen.HelpMe.TXT|
|Cyber Criminal Contactfirstname.lastname@example.org or email@example.com|
|Detection Names||Avast (Win32:Malware-gen), BitDefender (Trojan.GenericKD.32753802), ESET-NOD32 (A Variant Of Generik.IVKHSIT), Kaspersky (HEUR:Trojan-Ransom.MSIL.Encoder.gen), Full List Of Detections (VirusTotal)|
|Symptoms||Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.|
To eliminate SaveTheQueen virus our malware researchers recommend scanning your computer with Spyhunter.
How to protect yourself from ransomware infections?
In order to avoid installation of malware, we recommend not to open attachments (or web links) that are included in irrelevant emails, especially if such emails are received from unknown, suspicious addresses. Also, all programs (and files) should be downloaded from trustworthy sources: official websites and direct download links. Other channels should bot be used as tools to download any software. Installed operating system and software must be updated through implemented functions or tools that are designed by official software developers. The same applies to activation of installed licensed software. Besides, unofficial activation tools are not legal. One more way to keep operating systems safe is to regularly scan them with reputable antivirus or anti-spyware suite and remove detected threats as soon as possible. If your computer is already infected with SaveTheQueen, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.
Text presented in SaveTheQueen ransomware's text file (".SaveTheQueen.HelpMe.TXT"):
Do not panic!
All your files, documents, photos, databases and other important files are encrypted and have the extension: .SaveTheQueen
The only method of recovering files is to purchase an unique private key.
Only we can give you this key and only we can recover your files.
Contact us by e-mail in 7 days ; or your key will be deleted permanently.
God bless you!
Screenshot of files encrypted by SaveTheQueen (".SaveTheQueen" extension):
Screenshots of MaliciousComputerServices (MCS) website:
Screenshot of MaliciousComputerServices (MCS) Twitter account:
SaveTheQueen ransomware removal:
Instant automatic removal of SaveTheQueen virus:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of SaveTheQueen virus. Download it by clicking the button below:
- What is SaveTheQueen?
- STEP 1. SaveTheQueen virus removal using safe mode with networking.
- STEP 2. SaveTheQueen ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the SaveTheQueen virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the SaveTheQueen ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining SaveTheQueen ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of SaveTheQueen are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as SaveTheQueen ransomware.
Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.
Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove SaveTheQueen ransomware: