How to remove SaveTheQueen ransomware from the system?

Also Known As: SaveTheQueen virus
Distribution: Low
Damage level: Severe

SaveTheQueen ransomware removal instructions

What is SaveTheQueen?

SaveTheQueen ransomware is a malicious software that is designed to encrypt files. In order to be able to access them victims have to contact its developers. Simply said, victims cannot decrypt their files without tools that only developers of a particular ransomware have. In order to get them, they have to pay a ransom. SaveTheQueen is developed by a group of crooks who go by the name of MaliciousComputerServices (MCS). This ransomware changes filenames of encrypted files by appending the ".SaveTheQueen" extension. For example, it renames "1.jpg" to "1.jpg.SaveTheQueen", and so on. Also, it drops a text file named ".SaveTheQueen.HelpMe.TXT" which contains instructions on how to contact developers of SaveTheQueen.

As stated in the ".SaveTheQueen.HelpMe.TXT" ransom note, the only way to recover files is to decrypt them with a unique private key that can be purchased only from people who designed SaveTheQueen. Victims are encouraged to contact them in 7 days after encryption by writing them an email to godsaveme@tutamail.com or godSaveyou@tuta.io, otherwise that key will be deleted permanently. Cyber criminals who developed SaveTheQueen present themselves as MaliciousComputerServices, a cyber security company. They have a website where they sell malware and provide various services. One of their services is decryption of files encrypted by ransomware. It is possible that they do not provide victims of various ransomware with decryption tools that are developed by them. It is more likely that they ask to be paid more than the actual ransomware developers, buy decryption tools from them cheaper and keep the difference. Either way, neither these or other ransomware developers can be trusted. Quite often victims who pay them a ransom get scammed, they do not get decryption tools even if they meet all demands. Unfortunately, most of the times developers of a particular ransomware are the only ones who can provide victims with a decryption tool and/or key. Typically, the only way to recover files without a payment is to restore them from an existing backup. Besides, even if victims uninstall ransomware, affected files remain encrypted. Uninstalling software of this type from the system only prevents it from causing further encryptions.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

SaveTheQueen decrypt instructions

Typically, cyber criminals design ransomware to encrypt victim's data and block access to in unless a ransom is paid. Also, programs of this type display and/or create a ransom note. The two main and most common differences between ransomware is cryptographic algorithm (symmetric or asymmetric) used to encrypt files and price of a decryption tool and/or key. In most cases the only way to decrypt files is to use tools and/or keys that can be purchased only from cyber criminals who designed a particular ransomware. It is possible to avoid having to pay them a ransom only if their software is not finished (contains bugs, flaws) or victims have their data backed up. For this reason we recommend to always have a backup of data created and keep it on a remote server or unplugged storage device. Some examples of other ransomware are MarioLocker, Calum and TurkStatik.

How did ransomware infect my computer?

In most cases cyber criminals spread malware (including ransomware) through emails (spam campaigns), fake software updaters, untrustworthy software download channels, Trojans and unofficial software activation ('cracking') tools. They try to infect computers through emails by sending emails that have malicious files attached to them (or web links that download such files). Examples of files that they usually use for that are Microsoft Office documents, PDF documents, executable files (like .exe), JavaScript files, archives like ZIP and RAR, etc. If opened, those attachments cause installation of a certain malicious software. Fake software updating tools usually infect systems in one of these two ways: by exploiting flaws, bugs, of outdated programs that are installed on the operating system or installing malicious programs instead of updates. Peer-to-Peer networks (like eMule, torrent clients), third party downloaders, freeware and free file hosting websites unofficial pages and other similar download sources are being used to spread malware too. Cyber criminals upload malicious files that usually are disguised as harmless, legitimate and hope that someone will download, and then open them. If opened, those files install high-risk malware. Trojans are malicious programs that often are designed to cause chain infections. Simply said, in most cases when a Trojan is already installed, then it installs other malware. Unofficial software activation ('cracking') tools are programs that supposed to activate licensed software for free/bypass paid activations. However, quite often such tools are designed by cyber criminals who seek to infect systems with various malware. Simply said, people who try to activate installed software through those tools often get tricked into installation of some malicious software.

Threat Summary:
Name SaveTheQueen virus
Threat Type Ransomware, Crypto Virus, Files locker
Encrypted Files Extension .SaveTheQueen
Ransom Demanding Message .SaveTheQueen.HelpMe.TXT
Cyber Criminal Contact godsaveme@tutamail.com or godsaveyou@tuta.io
Detection Names Avast (Win32:Malware-gen), BitDefender (Trojan.GenericKD.32753802), ESET-NOD32 (A Variant Of Generik.IVKHSIT), Kaspersky (HEUR:Trojan-Ransom.MSIL.Encoder.gen), Full List Of Detections (VirusTotal)
Symptoms Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.
Removal

To eliminate SaveTheQueen virus our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

How to protect yourself from ransomware infections?

In order to avoid installation of malware, we recommend not to open attachments (or web links) that are included in irrelevant emails, especially if such emails are received from unknown, suspicious addresses. Also, all programs (and files) should be downloaded from trustworthy sources: official websites and direct download links. Other channels should bot be used as tools to download any software. Installed operating system and software must be updated through implemented functions or tools that are designed by official software developers. The same applies to activation of installed licensed software. Besides, unofficial activation tools are not legal. One more way to keep operating systems safe is to regularly scan them with reputable antivirus or anti-spyware suite and remove detected threats as soon as possible. If your computer is already infected with SaveTheQueen, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.

Text presented in SaveTheQueen ransomware's text file (".SaveTheQueen.HelpMe.TXT"):

Do not panic!

All your files, documents, photos, databases and other important files are encrypted and have the extension: .SaveTheQueen

The only method of recovering files is to purchase an unique private key.

Only we can give you this key and only we can recover your files.

Contact us by e-mail in 7 days ; or your key will be deleted permanently.

God bless you!

Screenshot of files encrypted by SaveTheQueen (".SaveTheQueen" extension):

Files encrypted by SaveTheQueen

Screenshots of MaliciousComputerServices (MCS) website:

SaveTheQueen developer page 1 SaveTheQueen developer page 2 SaveTheQueen developer page 3 SaveTheQueen developer page 4

Screenshot of MaliciousComputerServices (MCS) Twitter account:

SaveTheQueen developer Twitter account 

 

SaveTheQueen ransomware removal:

Instant automatic removal of SaveTheQueen virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of SaveTheQueen virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the SaveTheQueen virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the SaveTheQueen ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining SaveTheQueen ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of SaveTheQueen are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by SaveTheQueen, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as SaveTheQueen ransomware.

Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.

Controll Folder Access

Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove SaveTheQueen ransomware:

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
SaveTheQueen virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of SaveTheQueen virus on your mobile device.
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Platform: Windows

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