Do not open attachments in emails related to QuickBooks spam campaign

Also Known As: QuickBooks email spam virus
Type: Trojan
Distribution: Moderate
Damage level: Severe

QuickBooks Email Virus removal guide

What is "QuickBooks Email Virus"?

QuickBooks is a legitimate accounting software developed by Intuit, however, this company has nothing to do with this email/spam campaign. It is very common for scammers to disguise their emails as emails from legitimate and/or well known companies, use their names (and/or names of their products, services), and so on. Cyber criminals behind this spam campaign spread it with a purpose to trick recipients into opening an attachment that is disguised as an invoice and is designed to install a malicious program called Dridex. We strongly recommend not to trust this email and leave its contents unopened.

QuickBooks Email Virus

According to this email, a process of transferring money ($6239) from recipient's account has been initiated. In order to get more detailed information about it recipients are encouraged to check the attached document that can be dowloaded by clicking the provided link. The provided link downloads a .vbs file that is presented as Microsoft Office Word document, an invoice related to QuickBooks software. When that file is executed, a pop-up window appears saying that some unexpected error has occurred and a document cannot be processed. However, this pop-up appears only to trick users into thinking that they could not open that file, when in reality executed .vbs file gets a permission to install Dridex. This malicious software is designed to steal banking credentials so that cyber criminals behind it could use them to access victim's banking accounts and make fraudulent transactions, purchases, etc. Dridex steals this confidential information by operating as a keylogger. In other words, by recording pressed keys. Having a computer infected with this malware can lead to financial loss, identity theft, problems with privacy, browsing safety, and so on. In order to avoid any of that we strongly recommend not to trust emails like this one and never open web links and/or attachments that are included in them.

Threat Summary:
Name QuickBooks email spam virus
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax This email is disguised as an email related to invoice from Intuit.
Attachment(s) .vbs (VBS) file that is presented as MS Office Word document (.doc).
Detection Names ALYac (Trojan.Downloader.VBS.Agent), GData (Script.Trojan.Agent.GLGFGA), Ikarus (Trojan.Script.Agent), Symantec (Trojan.Dropper), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload Dridex
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.

To eliminate QuickBooks email spam virus our malware researchers recommend scanning your computer with Spyhunter.
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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Dridex is not the only malicious software that cyber criminals spread through spam campaigns by attaching malicious files or web links that download them to their emails. As a rule, they disguise these emails as important, official, and so on. More examples of malicious programs that may be distributed this way are Emotet, Adwind, LokiBot, and AZORult. Also, it is very common for cyber criminals to send emails that are designed to trick recipients into infecting their computers with ransomware. In one way or another, they spread malware that can cause serious problems. Here are examples of other spam campaigns that are/were used to spread malware: "Greta Thunberg Email Virus", "Christmas Party Email" and "HARASSMENT COMPLAINT".

How did "QuickBooks Email Virus" infect my computer?

As we mentioned in the introduction, in this case cyber criminals spread Dridex through a malicious .vbs file that gets downloaded after clicking a link presented in their email which is disguised as a letter regarding invoice from a legitimate company called Intuit. The whole point of this spam campaign is to trick recipients into opening/executing that attachment which is designed to infect systems with Dridex. It is very common for cyber criminals to spread malicious programs through emails by attaching malicious files to them. More examples of files that they usually attach are Microsoft Office documents, JavaScript files, executable files .exe, PDF documents, and archives like ZIP, RAR. Typically, malware gets installed when recipients download and open (execute) the attached file, or open (execute) a file that gets downloaded through a presented link.

How to avoid installation of malware?

We strongly recommend not to open files that are attached to irrelevant emails, especially if they are received from unknown, suspicious email addresses. The same applies to website links. Also, software should always be downloaded from official websites and via direct download links. Unofficial websites, Peer-to-Peer networks (e.g., torrent clients, eMule), third party downloaders (and installers), etc., should never be used to download or install any software. Furthermore, it is important to update software (and operating system) through tools and/or implemented functions that are developed by official developers. It is worth mentioning that installed software should not be activated through unofficial ('cracking') tools. It is not legal to use tools of this type and they often cause installation of one or another malware. And finally, operating system should be regularly scanned for threats with a reputable antivirus or anti-spyware software and detections removed as soon as possible. If you've already opened "QuickBooks Email Virus" attachment, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "QuickBooks Email Virus" email letter:

This email confirms that you submitted this total amount for processing:
        Deposit Date: 15.01.2020
        Account: The Stuck Market
        Merchant ID (last 4 digits): 1441
        Batch Deposit ID    Amount
        13477843156        $6239.00
For more detailed information, please see the attached document.

Please note: Your bank determines when this activity will post to your bank aco reserves the right to hold funds when necessary. To see more information about alert, log in to or QuickBooks.

Thanks for being a valued customer of intuit!

The Payments Team

Screenshot of a pop-up that appears after opening the malicious .vbs file:

quickbooks emai virus pop-up displayed after opening vbs file

Instant automatic removal of QuickBooks email spam virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of QuickBooks email spam virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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Platform: Windows

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