How to uninstall Razor ransowmare from a computer?

Also Known As: Razor virus
Distribution: Moderate
Damage level: Severe

Razor ransomware removal instructions

What is Razor?

Razor was discovered by dnwls0719, it is a part of Garrantydecrypt ransomware family. Like many other programs of this type, Razor is designed to encrypt files (make them unusable/inaccessible), change their filenames, create a ransom note and change victim's desktop wallpaper. Razor renames files by appending the ".razor" extension to their filenames. For example, it renames "1.jpg" to "1.jpg.razor", and so on. It creates a ransom note which is a text file named "#RECOVERY#.txt", this file contains instructions on how to contact Razor's developers (cyber criminals) and other details.

As stated in the "#RECOVERY#.txt" file, this ransomware encrypts all files and information about how to purchase a decryption tool can be received by contacting Razor's developers. Victims supposed to contact them via razor2020@protonmail.ch, Jabber client (razor2020@jxmpp.jp) or ICQ client (@razor2020) and wait for further instructions. It is very likely that they will name a price of a decryption tool and/or key and provide cryptocurrency wallet's address that should be used to make a transaction. However, it is never a good idea to trust (pay) any cyber criminals/ransomware developers. It is common that they do not provide decryption tools even after a payment. Another problem is that ransomware-type programs encrypt files with strong encryption algorithms and their developers are the only ones who have tools that can decrypt files encrypted by their ransomware. In most cases victims have the only free and safe option: to restore files from a backup. Also, it is worth mentioning that files remain encrypted even after uninstallation of ransomware, its removal only prevents it from causing further encryptions.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

Razor decrypt instructions (#RECOVERY#.txt)

Other examples or ransomware are Bhacks, DRV and Bboo. Usually malware of this type is designed to encrypt data and provide victims with instructions on how to pay a ransom (purchase a decryption tool and/or key). In most cases main variables are size of a ransom and cryptographic algorithm (symmetric or asymmetric) that ransomware uses to encrypt data. Usually victims cannot decrypt files without having to use tools that only developers of a particular ransomware have, unless ransomware has flaws, bugs (has some vulnerabilities). In most cases the only way to avoid data and monetary loss is to restore files from a backup. For this reason we recommend to always have a data backup and store it on a remote server and/or unplugged storage device.

How did ransomware infect my computer?

Spam campaigns (emails), software 'cracking' tools, Trojans, untrustworthy software download channels and unofficial and third party software updaters are the most commonly used ways to spread malicious programs, including ransomware. Quite often cyber criminals send emails that contain malicious attachments (or website links that download malicious files) and hope that recipients will open them. If opened, those files cause installation of malware. Examples of files that cyber criminals usually send are Microsoft Office, PDF documents, executable files like .exe, archive files like ZIP, RAR and JavaScript files. Software activation performed by using 'cracking' tools can lead to installation of malicious programs too. Typically, people use tools of this type when they are willing to bypass activation of licensed software. In other words, when they want to activate paid programs for free. However, those tools often are designed to infect systems with malicious software. Trojans are malicious programs that often are designed to cause chain infections. In other words, to open 'backdoors' for other programs of this kind. Simply said, if a Trojan is installed on the operating system, then it is very likely that it will cause installation of other malware. Peer-to-Peer networks (like torrent clients, eMule, and so on), third party downloaders, installers, freeware download websites, free file hosting websites and other tools are often used as tools to host malicious files. As a rule, those files are disguised as legitimate, harmless. When people open files that were downloaded through such sources, they risk to install malicious software on their systems by themselves. Fake software updaters infect systems when they are designed to exploit bugs, flaws of outdated software that is installed on the operating system, or to install malicious programs instead of updates, fixes.

Threat Summary:
Name Razor virus
Threat Type Ransomware, Crypto Virus, Files locker
Encrypted Files Extension .razor
Ransom Demanding Message #RECOVERY#.txt
Cyber Criminal Contact razor2020@protonmail.ch, @razor2020 on ICQ and razor2020@jxmpp.jp on Jabber
Detection Names Avast (Win32:Malware-gen), BitDefender (Gen:Heur.Ransom.Imps.1), ESET-NOD32 (A Variant Of Win32/Filecoder.Outsider.C), Kaspersky (HEUR:Trojan-Ransom.Win32.Agent.gen), Full List Of Detections (VirusTotal)
Rogue Process Name WMI Performance Reverse Adapter
Symptoms Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.
Removal

To eliminate Razor virus our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

How to protect yourself from ransomware infections?

We recommend not to open attachments (and/or website links) that are included in emails sent from unknown, suspicious addresses. Typically, those emails are irrelevant and disguised as important, official, and so on. Software must be activated and updated by using implemented functions and/or tools that are designed by official developers. Other (unofficial, third party) tools can be designed to infect systems with malware. Besides, it is not legal to perform software activation with various 'cracking' tools. Also, it is not safe to download software from untrustworthy, unofficial websites, via third party downloaders and other tools of this kind. It should be always done by using official pages and direct download links. One more way to keep computers (operating systems) safe is to regularly scan them for threats with a reputable anti-spyware or antivirus software. Software of this type should be kept up-to-date. If your computer is already infected with Razor, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.

Text presented in Razor ransomware's text file ("#RECOVERY#.txt"):

All your files have been ENCRYPTED!!!
Write to our email:  
 razor2020@protonmail.ch
 ICQ:
 @razor2020
 Or contact us via jabber:
 razor2020@jxmpp.jp
Jabber (Pidgin) client installation instructions, you can find on youtube - hxxps://www.youtube.com/results?search_query=pidgin+jabber+install
Attention!
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
tell your unique ID

Screenshot of Razor's desktop wallpaper:

Razor ransomware wallpaper ()

Screenshot of files encrypted by Razor (".razor" extension):

Files encrypted by Razor ransomware (.razor extension)

Malicious Razor's process ("WMI Performance Reverse Adapter") running in Task Manager:

razor malicious process wmi performance reverse adapter

Razor ransomware removal:

Instant automatic removal of Razor virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Razor virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the Razor virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Razor ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Razor ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Razor are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by Razor, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Razor ransomware.

Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.

Controll Folder Access

Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove Razor ransomware:

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Razor virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Razor virus on your mobile device.
We Recommend:

Get rid of Razor virus today:

▼ REMOVE IT NOW with Spyhunter

Platform: Windows

Editors' Rating for Spyhunter:
Editors ratingOutstanding!

[Back to Top]

Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.