Razor ransomware removal instructions
What is Razor?
Razor was discovered by dnwls0719, it is a part of Garrantydecrypt ransomware family. Like many other programs of this type, Razor is designed to encrypt files (make them unusable/inaccessible), change their filenames, create a ransom note and change victim's desktop wallpaper. Razor renames files by appending the ".razor" extension to their filenames. For example, it renames "1.jpg" to "1.jpg.razor", and so on. It creates a ransom note which is a text file named "#RECOVERY#.txt", this file contains instructions on how to contact Razor's developers (cyber criminals) and other details.
As stated in the "#RECOVERY#.txt" file, this ransomware encrypts all files and information about how to purchase a decryption tool can be received by contacting Razor's developers. Victims supposed to contact them via email@example.com, Jabber client (firstname.lastname@example.org) or ICQ client (@razor2020) and wait for further instructions. It is very likely that they will name a price of a decryption tool and/or key and provide cryptocurrency wallet's address that should be used to make a transaction. However, it is never a good idea to trust (pay) any cyber criminals/ransomware developers. It is common that they do not provide decryption tools even after a payment. Another problem is that ransomware-type programs encrypt files with strong encryption algorithms and their developers are the only ones who have tools that can decrypt files encrypted by their ransomware. In most cases victims have the only free and safe option: to restore files from a backup. Also, it is worth mentioning that files remain encrypted even after uninstallation of ransomware, its removal only prevents it from causing further encryptions.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
Other examples or ransomware are Bhacks, DRV and Bboo. Usually malware of this type is designed to encrypt data and provide victims with instructions on how to pay a ransom (purchase a decryption tool and/or key). In most cases main variables are size of a ransom and cryptographic algorithm (symmetric or asymmetric) that ransomware uses to encrypt data. Usually victims cannot decrypt files without having to use tools that only developers of a particular ransomware have, unless ransomware has flaws, bugs (has some vulnerabilities). In most cases the only way to avoid data and monetary loss is to restore files from a backup. For this reason we recommend to always have a data backup and store it on a remote server and/or unplugged storage device.
How did ransomware infect my computer?
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Encrypted Files Extension||.razor|
|Ransom Demanding Message||#RECOVERY#.txt|
|Cyber Criminal Contactemail@example.com, @razor2020 on ICQ and firstname.lastname@example.org on Jabber|
|Detection Names||Avast (Win32:Malware-gen), BitDefender (Gen:Heur.Ransom.Imps.1), ESET-NOD32 (A Variant Of Win32/Filecoder.Outsider.C), Kaspersky (HEUR:Trojan-Ransom.Win32.Agent.gen), Full List Of Detections (VirusTotal)|
|Rogue Process Name||WMI Performance Reverse Adapter|
|Symptoms||Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.|
To eliminate Razor virus our malware researchers recommend scanning your computer with Spyhunter.
How to protect yourself from ransomware infections?
We recommend not to open attachments (and/or website links) that are included in emails sent from unknown, suspicious addresses. Typically, those emails are irrelevant and disguised as important, official, and so on. Software must be activated and updated by using implemented functions and/or tools that are designed by official developers. Other (unofficial, third party) tools can be designed to infect systems with malware. Besides, it is not legal to perform software activation with various 'cracking' tools. Also, it is not safe to download software from untrustworthy, unofficial websites, via third party downloaders and other tools of this kind. It should be always done by using official pages and direct download links. One more way to keep computers (operating systems) safe is to regularly scan them for threats with a reputable anti-spyware or antivirus software. Software of this type should be kept up-to-date. If your computer is already infected with Razor, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.
Text presented in Razor ransomware's text file ("#RECOVERY#.txt"):
All your files have been ENCRYPTED!!!
Write to our email:
Or contact us via jabber:
Jabber (Pidgin) client installation instructions, you can find on youtube - hxxps://www.youtube.com/results?search_query=pidgin+jabber+install
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
tell your unique ID
Screenshot of Razor's desktop wallpaper:
Screenshot of files encrypted by Razor (".razor" extension):
Malicious Razor's process ("WMI Performance Reverse Adapter") running in Task Manager:
Razor ransomware removal:
Instant automatic removal of Razor virus:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Razor virus. Download it by clicking the button below:
- What is Razor?
- STEP 1. Razor virus removal using safe mode with networking.
- STEP 2. Razor ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the Razor virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Razor ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Razor ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Razor are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Razor ransomware.
Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.
Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove Razor ransomware: