"POLÍCIA SEGURANÇA PÚBLICA" email scam removal guide
What is the "POLÍCIA SEGURANÇA PÚBLICA" scam email?
"POLÍCIA SEGURANÇA PÚBLICA" is a scam email, targeting Portuguese language-speaking users. These deceptive letters are presented as notifications of a lodged virtual complaint - sent by the "Electronic Police Station". It must be emphasized that all of the information presented in the emails is false. The "POLÍCIA SEGURANÇA PÚBLICA" scam letters contain links to websites containing malware.
According to a rough translation, the "POLÍCIA SEGURANÇA PÚBLICA" scam emails (subject/title "COMUNICADO - Queixa Eletr¿nica - ID: (261406)"; may vary) - instruct recipients to read the letter carefully, prior to proceeding further. The emails state that they are notifications from the "Electronic Police Station", concerning a filed police report. Therefore, recipients are presented with the relevant documentation and they are informed that they must make an appearance at the specified date and place. To print the "Electronic Complaint", recipients are to click the provided link. However, doing so will redirect them to dangerous websites, visiting which will result in the download of malicious software. To summarize, trusting the fake "POLÍCIA SEGURANÇA PÚBLICA" emails can result in high-risk system infections, financial losses, severe privacy issues and even identity theft.
|Name||POLÍCIA SEGURANÇA PÚBLICA Email Scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Emails notify of a lodged complaint|
|Disguise||Electronic Police Station|
|Detection Names||Fortinet (W32/Delf.CYA!tr), ESET-NOD32 (A Variant Of Win32/TrojanDownloader.Delf.), Rising (Downloader.Delf!8.16F (CLOUD)), VBA32 (Trojan.Zpevdo), Full List Of Detections (VirusTotal)|
|Rogue Process Name||gndnodvios50.exe (process name may vary)|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
Deceptive/Scam emails are distributed by the thousand, during large-scale operations - called "spam campaigns"; "Xerox Scanned Document", "SendGrid Email Scam", "Your Email Is Out Of Date", "You Received A Transfer In The Amount" - are a few examples of such. These letters are typically presented as "important", "urgent", "priority" and similar; they may even be disguised as mail from legitimate institutions, organizations, companies and other enterprises. Spam campaigns are used for malware proliferation, phishing and other scams. Regardless of what these emails claim, offer, request or demand, the end-goal is the same - to generate revenue for the scammers / cyber criminals behind them.
How do spam campaigns infect computers?
How to avoid installation of malware?
Suspicious and/or irrelevant emails must not be opened, especially any links or attachments present in them - as that can result in a malware infection. Additionally, it is recommended to use Microsoft Office versions released after 2010. However, malicious programs are not proliferated exclusively through spam campaigns. Popular distribution methods include untrustworthy download channels (e.g. unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders), illegal activation tools ("cracks") and fake updaters. Therefore, it is advised to only download from official/verified sources, as well as activate and update programs with tools/functions provided by legitimate developers. To protect device integrity and user safety, it is crucial to have a reputable anti-virus/anti-spyware suite installed. This software must be kept updated, used to run regular system scans and to remove detected threats and issues. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the "POLÍCIA SEGURANÇA PÚBLICA" email letter:
Subject: COMUNICADO - Queixa Eletr¿nica - ID: (261406)
LEIA TODO ESTE TEXTO COM ATENÇÃO ANTES DE QUALQUER PROCEDIMENTO
A Delegacia Eletrônica vem através deste e-mail, confirmar a geração do boletim de ocorrência.
Devido a denúncia virtual em seu "NOME/CPF"
estamos entrando em contato e lhe apresentando o referido documento.
Número Boletim: Nº38361526/2020
Ano Boletim: 2020
Queixa Eletronica encaminhado para
unidade: POLÍCIA SEGURANÇA PÚBLICA
JULIANA LOPES BUSSACOS
DELEGADA DE POLÍCIA.
Para imprimir sua Queixa Eletrónica: clique no ícone Imprimir e informe os seguintes dados
Imprimir Queixa Eletrónica - 38361526/2020
Iniciado:24/08/2020 às 23:26 e EMITIDO 25/08/2020 às 02:20:53 .
Procedimentos requisitados: Efetuar comparecimento
na data e local especificado.
Screenshot of VirusTotal detections of the malicious content promoted by "POLÍCIA SEGURANÇA PÚBLICA" emails:
Screenshot of the malicious process on Windows Task Manager ("gndnodvios50.exe"):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "POLÍCIA SEGURANÇA PÚBLICA"?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.