Do not trust fake "POLÍCIA SEGURANÇA PÚBLICA" emails

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

"POLÍCIA SEGURANÇA PÚBLICA" email scam removal guide

What is the "POLÍCIA SEGURANÇA PÚBLICA" scam email?

"POLÍCIA SEGURANÇA PÚBLICA" is a scam email targeting Portuguese-speaking users. These deceptive messages are presented as notifications of a lodged virtual complaint sent by the "Electronic Police Station". Note that all information presented in these emails is false. The "POLÍCIA SEGURANÇA PÚBLICA" scam messages contain links to websites containing malware.


According to a rough translation, the "POLÍCIA SEGURANÇA PÚBLICA" scam emails [subject/title "COMUNICADO - Queixa Eletr¿nica - ID: (261406)" - this may vary] instruct recipients to read the message carefully before proceeding. They state that they are notifications from the "Electronic Police Station", concerning a filed police report. Recipients are presented with the relevant documentation and are informed that they must make an appearance at the specified date and place. To print the "Electronic Complaint", recipients are urged to click the provided link, however, doing so will redirect them to dangerous websites, which will result in the download of malicious software. To summarize, trusting fake "POLÍCIA SEGURANÇA PÚBLICA" emails can result in high-risk system infections, financial loss, serious privacy issues and even identity theft.

Threat Summary:
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claim Emails notify of a lodged complaint.
Disguise Electronic Police Station.
Detection Names Fortinet (W32/Delf.CYA!tr), ESET-NOD32 (A Variant Of Win32/TrojanDownloader.Delf.), Rising (Downloader.Delf!8.16F (CLOUD)), VBA32 (Trojan.Zpevdo), Full List Of Detections (VirusTotal).
Rogue Process Name gndnodvios50.exe (process name may vary).
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
▼ Download Malwarebytes
To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Deceptive/Scam emails are distributed by the thousand, during large-scale operations called "spam campaigns". Note that "Xerox Scanned Document", "SendGrid Email Scam", "Your Email Is Out Of Date", and "You Received A Transfer In The Amount" are some examples. These messages are typically presented as "important", "urgent", "priority" and similar, and may even be disguised as mail from legitimate institutions, organizations, companies and other enterprises. Spam campaigns are used for malware proliferation, phishing and other scams. Regardless of what these emails claim, offer, request or demand, their purpose is identical: to generate revenue for the scammers/cyber criminals behind them.

How do spam campaigns infect computers?

Systems are infected via dangerous files distributed through spam campaigns. The scam emails can contain download links of malicious files and/or the files are simply attached to the messages. Infectious files can be in various formats such as executables (.exe, .run, etc.), archives (ZIP, RAR, etc.), Microsoft Office and PDF documents, JavaScript, etc. When these files are executed, run or otherwise opened, the infection process (i.e. download/installation of malware) is triggered. For example, Microsoft Office documents cause infections by executing malicious macro commands. In Microsoft Office versions released prior to 2010, this process is initiated when a document is opened. The newer versions have "Protected View" mode, which prevents macros from being executed automatically. Once a document is opened in these versions, users are asked to enable macro commands (i.e. enable editing/content). Therefore, the infection process can only begin if macros are manually enabled.

How to avoid installation of malware

Do not open suspicious or irrelevant emails, especially those with any links or attachments present in them, as this can result in a malware infection. Additionally, you are advised to use Microsoft Office versions released after 2010, however, malicious programs are not proliferated exclusively through spam campaigns. Popular distribution methods include untrusted download channels (e.g. unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders), illegal activation tools ("cracks") and fake updaters. Therefore, only download from official/verified sources, and activate and update programs with tools/functions provided by legitimate developers. To protect device integrity and user safety, it is crucial to have a reputable anti-virus/anti-spyware suite installed. This software must be kept updated, used to run regular system scans, and to remove detected threats and issues. If you have already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "POLÍCIA SEGURANÇA PÚBLICA" email message:

Subject: COMUNICADO - Queixa Eletr¿nica - ID:   (261406)



A Delegacia Eletrônica vem através deste e-mail, confirmar a geração do boletim de ocorrência.
Devido a denúncia virtual em seu "NOME/CPF"
estamos entrando em contato e lhe apresentando o referido documento.


Número Boletim: Nº38361526/2020
Ano Boletim: 2020


Queixa Eletronica encaminhado para


Para imprimir sua Queixa Eletrónica: clique no ícone Imprimir e informe os seguintes dados


Imprimir Queixa Eletrónica - 38361526/2020


Iniciado:24/08/2020 às 23:26 e EMITIDO 25/08/2020 às 02:20:53 .
Procedimentos requisitados: Efetuar comparecimento
na data e local especificado.

Screenshot of VirusTotal detections of the malicious content promoted by "POLÍCIA SEGURANÇA PÚBLICA" emails:

POLÍCIA SEGURANÇA PÚBLICA email scam promoted content VirusTotal detections

Screenshot of the malicious process in Windows Task Manager ("gndnodvios50.exe"):

Malicious process of the content promoted by POLÍCIA SEGURANÇA PÚBLICA scam emails

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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