Do not trust the Your Email Is Out Of Date phishing scam

Also Known As: possible malware infections
Distribution: Moderate
Damage level: Medium

"Your Email Is Out Of Date Email Scam" removal guide

What is "Your Email Is Out Of Date Email Scam"?

Typically, cyber criminals behind phishing emails like this one attempt to deceive individuals into providing sensitive information. For example, personally identifiable information, banking, credit card details, login credentials (usernames, passwords), etc. In this particular case cyber criminals seek to trick recipients into providing their Microsoft Office (Office 365) login credentials.

Your Email Is Out Of Date Email Scam email spam campaign

Cyber criminals behind this phishing scam send emails claiming that the email account is out of date and need to be updated within 24 hours to avoid any possible email delivery (sending and receiving) problems. The "Click To Upgrade" hyperlink is designed to open a deceptive Microsoft Office login website where users are asked to re-login by entering the email address and password used to log into MS Office account. Websites like this one should never be trusted, cyber criminals behind them use entered information to steal accounts and them misuse them for malicious purposes. In this case stolen Office 365 accounts may be misused to access files, photos, and other personal files/data. Depending on accessed files (data) cyber criminals could use it to make fraudulent purchases, spread phishing other emails like this one, malspam campaigns, steal identities, etc. Moreover, they could sell stolen accounts and/or data to third parties (other cyber criminals).

Threat Summary:
Name Your Email Is Out Of Date Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Email account is out of date and needs to be updated within 24 hours
Disguise This email is disguised as a letter from the IT department of some company
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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Examples of other similar email scams are "Mail Quota Email Scam", "Your Account Has Encountered An Error 505 Email Scam" and "OneDrive Email Scam". As mentioned in the introduction, such emails are being sent by cyber criminals who attempt to steal sensitive information by asking users to provide it in deceptive ways. Such emails must never be trusted. It is worthwhile to mention that cyber criminals often use emails as tools to spread malware (for example, ransomware, Trojans, cryptocurrency miners) though attached files or website links.

How do spam campaigns infect computers?

As a rule, cyber criminals behind malspam campaigns send emails that have some malicious file attached to them, or a link designed to download a malicious file. Either way, their main goal is to deceive recipients into executing a malicious file that is designed to install malicious software. Usually they attach some malicious Microsoft Office, PDF document, executable file (like .exe), JavaScript file, archive file (like ZIP, RAR). It is worthwhile to mention that malicious documents opened with Microsoft Office 2010 or newer install malware only if users allow them to run macros commands (enable editing/content). It is because the aforementioned versions include the "Protected View" mode. Although, older versions do not have feature and install malicious software without asking any permission.

How to avoid installation of malware?

All software and files should be downloaded from official websites and through direct links. It is not safe to use any other sources, for example, unofficial pages, Peer-to-Peer networks (torrent clients, eMule, etc.), third party downloaders, free file hosting pages. Third party installers should never be used too. Attachments and website links in irrelevant emails that are received from unknown, suspicious addresses should not be opened. Software must be activated and updated with tools and/or functions that are provided by its official developers. Other (third party tools) tend to be designed to infect computers with malware. Another issue with unofficial activation ('cracking') tools is that it is not legal to use them to activate licensed software. One more way to keep the operating systems safe is to regularly scan it with a reputable antivirus or anti-spyware suite. Installed software of this type should be always up to date. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "Your Email Is Out Of Date Email Scam" email letter:

Subject: Request For -

 

- Web
Dear esteemed customer,

 

Your email is out of date and you may encounter email delivery problems.

 

We recommend that you update your email within 24 hours to avoid email sending and receiving issues.

Regards,

 

Click To Upgrade
 
- @2020

Screenshot of the deceptive website:

your email is out of date email scam deceptive login page

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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