Talkline Communications email virus removal guide
What is Talkline Communications email virus?
Cyber criminals behind malspam campaigns attempt to trick recipients into executing a malicious file designed to install malicious software. They either attach that file to an email, or send a website link designed to download that file (or open a download page for it). Typically, such emails are disguised as official, important, sent from some legitimate company. In this case they send emails disguised as letters from Talkline Communications, their main goal is to deceive users into opening a malicious document that can be downloaded through the included website link and designed to install TrickBot.
This malspam campaign is disguised as a letter regarding a shipment delivery problem stating that a courier was unable to deliver a parcel. Cyber criminals behind it attempt to deceive recipients into believing that they can resolve this problem by checking a delivery label which can be done by clicking the provided website link. That link is designed to download a malicious Microsoft Office document which is designed to install TrickBot, a piece of malware classified as Trojan. This malicious program is designed to hijack web browsers and collect sensitive information such as login credentials (usernames, email addresses, passwords). It sends collected data to a remote server controlled by cyber criminals. Collected information can be misused to steal identities, personal accounts (e.g., email, social media, file hosting accounts, cryptocurrency wallets, and other accounts), and misuse them to make fraudulent purchases, transactions, trick other users into installing TrickBot or other malware, or for other malicious purposes. Therefore, it is strongly recommended to ignore this email and more importantly, not to open the malicious document which is distributed through this malspam campaign.
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Hoax||Email letters are disguised as emails from Talkline Communications|
|Attachment(s)||Malicious Microsoft Office document|
|Detection Names||Ad-Aware (Trojan.GenericKD.34417588), BitDefender (Trojan.GenericKD.34417588), ESET-NOD32 (A Variant Of Generik.NWEELCU), Kaspersky (HEUR:Trojan.MSOffice.Alien.gen), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
More examples of malspam campaigns are "Nico International Email Virus", "Mundinter Email Virus" and "Swedish Energy Agency Email Virus". What most malspam campaigns have in common is that they look like official emails sent by legitimate companies and being sent with a purpose to proliferate some malicious software. Although, none of those companies (organizations, or other entities) have anything do to with such emails. Examples of malicious programs that cyber criminals distribute this way are Agent Tesla, HawkEye, LokiBot, NanoCore.
How did "Talkline Communications Email Virus" infect my computer?
How to avoid installation of malware?
Website links and/or attachments in irrelevant emails that are received from unknown, suspicious addresses should not be opened. It is important to be sure that a received email is not sent by cyber criminals/with a purpose to spread malware. Files and programs should be downloaded only from official pages and through direct download links. Third party downloaders, installers, unofficial pages, Peer-to-Peer networks and other similar download channels, sources can be used as tools to spread malicious programs. Installed software (including operating system) must be updated and/or activated with implemented functions and/or tools that are designed by its developers. Third party, unofficial tools tend to be designed by cyber criminals/to install malware. Another issue with unofficial activation ('cracking') tools is that it is not legal to use them to bypass activation of any licensed software. One more way to keep operating systems safe is to have a reputable antivirus or anti-spyware suite installed on them, and use those suites regularly. If you have already opened the attachment in the Talkline Communications malspam campaign, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the Talkline Communications malspam:
Subject: , Shipment delivery problem #00000112525
Your parcel has arrived at Sunday, August 23, 2020. Courier was unable to deliver the parcel to you.
Use button below , or use this link: hxxps://shimicenter.org/clientlabel/memberlabel.php?user=-
Delivery Label is attached to this email.
Talkline Communications | P.O. 20108, Park West Station, New York, NY 10025
Update Profile | About our service provider
Sent by firstname.lastname@example.org powered by
Try email marketing for free today!
Malicious attachment distributed via Talkline Communications malspam campaign:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Talkline Communications email virus"?
- STEP 1. Manual removal of TrickBot malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.