Do not trust the Your Microsoft subscription has been expired email scam

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

"Your Microsoft subscription has been expired" email scam removal guide

What is "Your Microsoft subscription has been expired" email scam?

It is common that scammers behind phishing emails try to trick recipients into sharing personal information. Usually their emails (or websites) ask for usernames, passwords, bank account numbers, credit card details, or other sensitive information. In this particular case scammers use an email that looks like it's from Microsoft company and try to trick users into entering their Microsoft account credentials on a fake website.

Your Microsoft subscription has been expired email scam email spam campaign

This phishing email encourages recipients to renew their Microsoft subscription (account) that will expire on a certain date via the provided website ("Renew subscriptions >" hyperlink). That website is designed to look like the official Microsoft account sign-in website, it asks visitors to provide email, phone or Skype and password that they use to sign into their Microsoft account. Simply said, this page is designed to steal Microsoft account login credentials. Scammers may misuse stolen accounts to access files, photos, and other personal data, files. It is common that scammers behind such phishing emails/websites attempt to steal information that could be misused to make fraudulent purchases, transactions, steal identities, and for other malicious purposes. Or they steal such accounts so they could sell them to third parties (other cyber criminals). Another problem with entering login credentials on phishing websites is that cyber criminals may try to use the same credentials to steal other accounts.

Threat Summary:
Name Your Microsoft subscription has been expired email scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Microsoft subscription has expired/will expire soon
Related Domain portal-account.dns[.]navy
Detection Names Avira (Phishing), Emsisoft (Phishing), Fortinet (Phishing), Kaspersky (Phishing), Full List Of Detections (VirusTotal)
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

"PASSWORD EXPIRATION NOTICE Email Scam", "Spotify Email Scam", "POLÍCIA SEGURANÇA PÚBLICA Email Scam" are examples of other similar scams that cyber criminals use (or used) with a purpose to trick recipients into providing sensitive information that could be misused to generate revenue in one or another way. Although, there are many examples of malspam campaigns (emails that are used to spread malware) as well. Typically, such emails are used to trick recipients into installing some ransomware, Trojan, or other type of malware.

How do spam campaigns infect computers?

As a rule, cyber criminals who attempt to distribute malware via malspam campaigns send emails that have some malicious file attached to them, or they contain a download link for malicious file. Either way, their they seek to deceive recipients into opening/executing a a certain file that is designed to infect the operating system with malware. In most cases such emails contain some Microsoft Office, PDF document, executable file (like .exe), JavaScript file, archive file (like ZIP, RAR). It is worthwhile to mention that malicious document opened with Microsoft Office 2010 or newer version can install malicious software only if users allow it to run macros commands (enable editing/content). These versions include the "Protected View" mode which prevent malicious documents from installing malware automatically. Although, older versions do not have this feature and infect computers right after a malicious document is opened.

How to avoid installation of malware?

Any installed program should be activated and/or updated only with tools or implemented functions that are provided its official developers. Third party, unofficial tools should not be used for it - it is common that such tools are designed to infect computers with malware. Also, it is not legal to activate licensed programs with unofficial ('cracking') tools. Files and programs should be downloaded from official, trustworthy websites. Any other sources, channels (like third party downloaders, Peer-to-Peer networks, unofficial sites, etc.) should not be used. Third party installers should never be used too. Files attached to irrelevant emails (or website links in them) that are received from unknown, suspicious addresses should not be opened. It is worthwhile to mention that moat cyber criminals disguise their emails as official, legitimate. Files and links in emails should be opened only when there is no reason to believe that it could be not safe. A computer should be regularly scanned with a reputable antivirus or anti-spyware software, installed security suite should be always up to date. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "Your Microsoft subscription has been expired email scam" email letter:

Subject: Your Microsoft subscription has been expired

Renew your Microsoft Subscriptions today.

You have active subscription(s) that expire on Wednesday, October 14, 2020. Renew at Microsoft 365 admin center to avoid any subscription disruptions.
You'll find a complete list of your subscriptions in Microsoft 365 admin center.

Renew subscriptions >

Be sure to turn on recurring billing or work with your Partner to automatically renew these subscriptions.
Subscriptions expiring Wednesday, October 14, 2020

Here's summary information for your subscriptions that are expiring. The active license number shows all available
licenses you have for each product, including those from subscriptions that aren't expiring.

Additional resources
Learn more about your Subscriptions
Learn how to Renew your Subscriptions
Change your Subscriptions
If you need help, submit a support ticket.

Account information

Domain: mamahiya@onewaymail.com
Subscription name: Microsoft 365 Business

Microsoft respects your privacy. Review our online Privacy Statement

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052 USA

Screenshot of the fake Microsoft website used to steal login credentials:

your microsoft subscription has been expired scam fake microsoft page

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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