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How to uninstall OperativeSync adware from the operating system

Also Known As: Ads by OperativeSync
Type: Mac Virus
Damage level: Medium

What is OperativeSync?

OperativeSync is an adware-type application with browser hijacker traits. Following successful installation, it runs intrusive advertisement campaigns and makes modifications to browser settings to promote bogus search engines. On Google Chrome browsers, OperativeSync promotes search.basicgeneration.com, whilst on Safari browsers, d2sri.com.

Additionally, most adware-type apps and browser hijackers have data tracking capabilities, which are employed to monitor users' browsing activity. Due to the dubious techniques used to spread OperativeSync, it is also classified as a Potentially Unwanted Application (PUA).

OperativeSync adware

Adware delivers various pop-ups, banners, coupons, surveys and other intrusive ads. The delivered ads significantly diminish the browsing experience, as they overlay web page content and reduce browsing speed. As well as being a nuisance, these advertisements pose a threat to device/user safety.

Once clicked, intrusive ads redirect to untrusted/malicious websites and some can even stealthily download/install software (e.g. PUAs). Browser hijackers operate by reassigning the homepage, default search engine and new tab/window URLs to the addresses of fake search engines.

Therefore, each new browser tab/window opened and search query typed into the URL bar redirects to the promoted address. With OperativeSync installed on Google Chrome browsers, the aforementioned actions cause redirects to search.basicgeneration.com, whilst on Safari browsers, to d2sri.com.

Rogue search engines are seldom capable of providing search results, and so they tend to redirect to (or cause redirection chains ending with) Google, Yahoo, Bing and other genuine sites. Furthermore, browser hijackers can undo any changes users attempt to make to their browsers and restrict/deny access to the browser settings outright.

Therefore, recovering a hijacked browser is impossible without removing the software affecting it. As mentioned, PUAs typically track data. They monitor browsing activity (URLs visited, pages viewed, search queries typed, etc.) and collect personal information derived from it (IP addresses, geolocations and other details).

The gathered data is then monetized by sharing with and/or selling to third parties (potentially, cyber criminals). In summary, the presence of unwanted apps on devices can lead to system infections, financial loss, serious privacy issues and even identity theft.

To ensure device integrity and user privacy, all suspicious applications and browser extensions/plug-ins must be removed immediately upon detection.

Threat Summary:
Name Ads by OperativeSync
Threat Type Adware, Mac malware, Mac virus.
Detection Names Avast (MacOS:AdAgent-L [Adw]), Rising (Adware.Synataeb/OSX!1.CE41 (CLASSIC)), ESET-NOD32 (Multiple Detections), Kaspersky (Not-a-virus:HEUR:AdWare.OSX.Adload.h), Full List (VirusTotal).
Additional Information This application belongs to the Adload malware family.
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited seven days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

LaunchSystemUpdateAdmin and ExecutiveOperation are some examples of other adware-type apps. They may seem legitimate and offer a wide variety of "useful" functionality, however, the features promised are seldom operational. In fact, this applies to most PUAs.

The sole purpose of these unwanted applications is to generate revenue for the developers. Regular users receive no real value and can instead experience serious problems. PUAs deliver intrusive ad campaigns, modify browsers, cause redirects and gather private data.

How did OperativeSync install on my computer?

PUAs are often downloaded/installed together with other products. This deceptive marketing technique of pre-packing regular software with unwanted or malicious additions is called "bundling".

By rushing through download/installation of software (e.g. ignoring terms, skipping steps and sections, using "Quick/Express" settings, etc.) many users risk unintentionally allowing bundled content into their devices. Intrusive advertisements proliferate PUAs as well.

When clicked, the ads can execute scripts to download/install these applications without users' permission. Some PUAs have "official" download web pages from which they can be downloaded.

How to avoid installation of potentially unwanted applications

You are advised to research all software before download/installation. Use only official and verified download channels. Unofficial and free file-hosting websites, Peer-to-Peer sharing networks (BitTorrent, Gnutella, eMule), and other third party downloaders commonly offer harmful and bundled content, and are therefore untrusted and should be avoided.

When downloading/installing, read the terms, study all possible options, use the "Custom/Advanced" settings and opt-out of additional apps, tools, features, and so on. Intrusive advertisements typically seem legitimate, however, they can redirect to dubious and malicious sites (e.g. gambling, pornography, adult-dating, and many others).

If you encounter ads or redirects of this kind, inspect the system and remove all dubious applications and browser extensions/plug-ins immediately. If your computer is already infected with OperativeSync, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate this adware.

OperativeSync adware distributed via fake Adobe Flash Player installer/updater:

Delusive installer used to promote OperativeSync adware

Pop-up window displayed once OperativeSync adware's installation is complete:

Pop-up displayed once OperativeSync installation is complete

Appearance of OperativeSync adware promoting search.basicgeneration.com fake search engine (GIF):

Appearance of OperativeSync adware promoting search.basicgeneration.com (GIF)

Appearance of OperativeSync adware promoting d2sri.com fake search engine (GIF):

Appearance of OperativeSync adware promoting d2sri.com (GIF)

OperativeSync adware installed on the Safari browser:

OperativeSync adware installed onto Safari

OperativeSync adware installation folder:

OperativeSync adware install folder

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited seven days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Quick menu:

Video showing how to remove OperativeSync adware using Combo Cleaner:

OperativeSync adware removal:

Remove OperativeSync-related potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove adware-related files and folders

Mac Go To Folder step

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

Mac removing related files and folders - step 1Check for adware generated files in the /Library/LaunchAgents/ folder:

Mac go to /Library/LaunchAgents - step 1

In the Go to Folder... bar, type: /Library/LaunchAgents/

Mac go to /Library/LaunchAgents - step 2

In the "LaunchAgents" folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - "installmac.AppRemoval.plist", "myppes.download.plist", "mykotlerino.ltvbit.plist", "kuklorest.update.plist", etc. Adware commonly installs several files with the exact same string.

Mac removing related files and folders - step 2Check for adware generated files in the ~/Library/Application Support/ folder:

Mac go to /Library/Application Support - step 1

In the Go to Folder... bar, type: ~/Library/Application Support/

Mac go to /Library/Application Support - step 2

In the "Application Support" folder, look for any recently-added suspicious folders. For example, "MplayerX" or "NicePlayer", and move these folders to the Trash.

Mac removing related files and folders - step 3Check for adware generated files in the ~/Library/LaunchAgents/ folder:

Mac go to ~/Library/LaunchAgents - step 1

In the Go to Folder... bar, type: ~/Library/LaunchAgents/

Mac go to ~/Library/LaunchAgents - step 2

In the "LaunchAgents" folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - "installmac.AppRemoval.plist", "myppes.download.plist", "mykotlerino.ltvbit.plist", "kuklorest.update.plist", etc. Adware commonly installs several files with the exact same string.

Mac removing related files and folders - step 4Check for adware generated files in the /Library/LaunchDaemons/ folder:

Mac go to /Library/LaunchDaemons - step 1

In the "Go to Folder..." bar, type: /Library/LaunchDaemons/

Mac go to /Library/LaunchDaemons - step 2

In the "LaunchDaemons" folder, look for recently-added suspicious files. For example "com.aoudad.net-preferences.plist", "com.myppes.net-preferences.plist", "com.kuklorest.net-preferences.plist", "com.avickUpd.plist", etc., and move them to the Trash.

Mac removing malware related files and folders - step 5Scan your Mac with Combo Cleaner:

If you have followed all the steps correctly, your Mac should be clean of infections. To ensure your system is not infected, run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file, double click combocleaner.dmg installer. In the opened window, drag and drop the Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates its virus definition database and click the "Start Combo Scan" button.

Mac remove malware with Combo Cleaner - step 1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide; otherwise, it's recommended to remove any found infections before continuing.

Mac remove malware with Combo Cleaner - step 2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Remove malicious extensions from Internet browsers

Safari iconRemove malicious Safari extensions:

Removal of malicious extensions in Safari - step 1

Open the Safari browser, from the menu bar, select "Safari" and click "Preferences...".

Removal of malicious extensions in Safari - step 2

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for regular browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

Google Chrome logoRemove malicious extensions from Google Chrome:

Removal of malicious extensions in Google Chrome - step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More Tools" and click "Extensions". Locate all recently-installed suspicious extensions, select these entries and click "Remove".

Removal of malicious extensions in Google Chrome - step 2

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

Mozilla Firefox logoRemove malicious extensions from Mozilla Firefox:

Removal of malicious extensions in Mozilla Firefox - step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window) and select "Add-ons and themes". Click "Extensions", in the opened window locate all recently-installed suspicious extensions, click on the three dots and then click "Remove".

Removal of malicious extensions in Mozilla Firefox - step 2

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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