How to uninstall OperativeSync adware from the operating system?

Also Known As: Ads by OperativeSync
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove OperativeSync adware from Mac?

What is OperativeSync?

OperativeSync is an adware-type application with browser hijacker traits. Following successful installation, it runs intrusive advertisement campaigns and makes modifications to browser settings - in order to promote illegitimate search engines. On Google Chrome browsers, OperativeSync promotes search.basicgeneration.com, on Safari browsers - d2sri.com. Additionally, most adware-types and browser hijackers have data tracking abilities, which are employed to spy on users' browsing activity. Due to the dubious techniques used to distribute OperativeSync, it is also considered to be a PUA (Potentially Unwanted Application).

OperativeSync adware

Adware delivers various pop-ups, banners, coupons, surveys and other intrusive ads. The delivered adverts seriously diminish browsing quality, as they overlay webpage content and slow down the browsing speed. Aside from being a nuisance, these advertisements pose a threat to device/user safety. Once clicked on, intrusive ads redirect to untrustworthy/malicious websites and some can even stealthily download/install software (e.g. PUAs). Browser hijackers operate by reassigning browsers' homepage, default search engine and new tab/window URLs - to the addresses of fake search engines. Hence, every new browser tab/window opened and search query typed into the URL bar - redirect to the promoted address. With OperativeSync installed on Google Chrome browsers the aforementioned actions cause redirects to search.basicgeneration.com, on Safari browsers to d2sri.com. Illegitimate search engines are seldom capable of providing search results, so they tend to redirect to (or cause redirection chains ending with) Google, Yahoo, Bing and other genuine ones. Furthermore, browser hijackers can undo any changes users attempt to make to their browsers and/or restrict/deny access to the browsers' settings outright. Therefore, recovering a hijacked browser is impossible without removing the software affecting it. As mentioned in the introduction, PUAs typically track data. They monitor browsing activity (URLs visited, pages viewed, search queries typed, etc.) and collect personal information inferred from it (IP addresses, geolocations and other details). The gathered data is then monetized by being shared with and/or sold to third parties (potentially, cyber criminals). In summary, presence of unwanted apps on devices can lead to system infections, financial losses, serious privacy issues and even identity theft. To ensure device integrity and user privacy, all suspicious applications and browser extensions/plug-ins must be removed immediately upon detection.

Threat Summary:
Name Ads by OperativeSync
Threat Type Adware, Mac malware, Mac virus
Detection Names Avast (MacOS:AdAgent-L [Adw]), Rising (Adware.Synataeb/OSX!1.CE41 (CLASSIC)), ESET-NOD32 (Multiple Detections), Kaspersky (Not-a-virus:HEUR:AdWare.OSX.Adload.h), Full List (VirusTotal)
Additional Information This application belongs to Adload malware family.
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

LaunchSystemUpdateAdmin and ExecutiveOperation are a few examples of other adware-type apps. They appear legitimate and offer a wide variety of "useful" functionalities. However, the promised features are seldom operational. In fact, this applies to practically all PUAs. The sole purpose of unwanted applications is to generate revenue for the developers; to users - they have no real value and can instead cause severe problems. PUAs are designed to deliver intrusive advert campaigns, modify browsers, cause redirects and gather private data.

How did OperativeSync install on my computer?

PUAs are distributed via download/installation setups of other software. This deceptive marketing technique of pre-packing regular products with unwanted or malicious additions - is termed "bundling". Rushed download/installation processes (e.g. ignored terms, skipped steps and sections, etc.) increase the risk of inadvertently allowing bundled content into the system. Select PUAs have "official" download webpages. Upon being clicked, intrusive advertisements can execute scripts to download/install these applications without user permission.

How to avoid installation of potentially unwanted applications?

It is important to research software products before download/installation and/or purchase. All downloads must be done from official and verified sources. Since untrustworthy download channels, e.g. unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders. When downloading/installing, it is recommended to read terms, explore all available options, use the "Custom/Advanced" settings and opt-out from all additional apps, tools, features, etc. Intrusive adverts appear legitimate and harmless, however they redirect to various unreliable and dubious sites (e.g. gambling, adult-dating, pornography, and so on). In case of encounters with such ads and/or redirects, the system must be inspected and all suspect applications and browser extensions/plug-ins detected - immediately removed from it. If your computer is already infected with OperativeSync, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate this adware.

OperativeSync adware distributed via fake Adobe Flash Player installer/updater:

Delusive installer used to promote OperativeSync adware

Pop-up window displayed once OperativeSync adware's installation is over:

Pop-up displayed once OperativeSync installation is complete

Appearance of OperativeSync adware promoting search.basicgeneration.com fake search engine (GIF):

Appearance of OperativeSync adware promoting search.basicgeneration.com (GIF)

Appearance of OperativeSync adware promoting d2sri.com fake search engine (GIF):

Appearance of OperativeSync adware promoting d2sri.com (GIF)

OperativeSync adware installed onto the Safari browser:

OperativeSync adware installed onto Safari

OperativeSync adware's installation folder:

OperativeSync adware install folder

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove OperativeSync adware using Combo Cleaner:

OperativeSync adware removal:

Remove OperativeSync-related potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove ads by operativesync related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Ads by OperativeSync removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove ads by operativesync related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove ads by operativesync related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove ads by operativesync related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Ads by OperativeSync QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Ads by OperativeSync on your mobile device.
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