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How to uninstall the HelloKitty ransomware?

Also Known As: HelloKitty virus
Distribution: Low
Damage level: Severe

HelloKitty ransomware removal instructions

What is HelloKitty?

Ransomware is a type of malware that encrypts files and demands a ransom to decrypt them. It targets both businesses and individuals. Typically, cybercriminals demand to be paid in Bitcoins or other cryptocurrencies and ransomware victims cannot access, use files unless a ransom is paid. HelloKitty ransomware targets businesses (companies), one of the known victims is the Cyberpunk 2077 developer CD Project. This ransomware renames encrypted files. It appends the ".crypted" extension to their filenames. For example, it renames "1.jpg" to "1.jpg.crypted", "2.jpg" to "2.jpg.crypted", and so on. HelloKitty also creates the "read_me_unlock.txt" file (ransom note) that it drops among encrypted files (in all directories that contain encrypted data). Ransom note name and the text in it may change depending on the attacked victim (company).

As written in the ransom note that was generated in the attack against CD Project, the attackers made copies of the source codes from Perforce server for Cyberpunk 2077, Witcher 3, Gwent and the unreleased version of Witcher games, documents relating to investor relations, accounting, administration, and legal, human resources documents. It was also stated that all servers were encrypted as well. Cybercriminals threatened to sell or leak the company's codes and documents if both would not come to an agreement and gave 48 hours to contact them. It is known that after the attack CD Project released an announcement stating that and the compromised systems did not contain any personal data of their players or users of their services, and they will not negotiate with the attackers and are taking necessary steps to mitigate the consequences of any data release.

It is likely that there are other companies that have encountered the HelloKitty attack as well. Judging by the ransom note that was created in the attack against CD Project, cybercriminals behind HelloKitty create custom ransom notes for each targeted company (the text in ransom notes changes depending on the victim). Unfortunately, there are no third-party decryption tools freely available on the Internet. The attackers are the only ones who have the right decryption software or key. Another problem is that ransomware victims can never know whether they will receive a decryption tool or they will get scammed. Therefore, it is not recommended to pay a ransom to any ransomware developers, including the ones behind HelloKitty. Typically, the only free data recovery option is to restore files from a backup. Also, it is possible to prevent ransomware from encrypting unencrypted files. Victims can do that by uninstalling ransomware. However, encrypted files remain inaccessible even when ransomware is no longer installed.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

HelloKitty decrypt instructions (read_me_unlock.txt)

To summarize, ransomware encrypts files and prevents victims from using (accessing) encrypted files unless they pay a ransom. Typically, malware of this type creates or displays a ransom note that contains contact, payment information, and some other details. What usually makes ransomware attacks different is the price of decryption (amount of Bitcoin or other cryptocurrency) that the attackers request to be paid and the encryption algorithm that their ransomware uses to encrypt files. In one way or another, most ransomware victims can recover files for free only if they have data backups. Therefore, it is strongly recommended to create data backups regularly and store them on a remote server (e.g., Cloud) or unplugged storage device. More ransomware examples are Con30, Wcg, and Text.

How did ransomware infect my computer?

Typically, ransomware and other malware spreads through malspam, Trojans, fake software updating tools, 'cracking' tools, and questionable channels/sources for downloading software, files. Malspam is used to trick recipients into opening malicious email attachments or files downloaded via website links. Most mapslam emails contain attachments or download links for malicious files such as Microsoft Office, PDF documents, executable files like .exe, archive files like ZIP, RAR, and JavaScript files. Most of these files infect computers after opening/executing them. Trojans are malicious programs that can spread (install) other malware. When a specific Trojan is installed on the operating system, then it can cause chain infections. Fake software updating tools cause damage either by installing malicious programs instead of fixes, updates for installed programs or by exploiting vulnerabilities of installed, outdated programs.

Unofficial activation tools ('cacking' tools) are supposed to illegally bypass activation of licensed software. However, it is common for such tools to have a malicious code injected in them. Simply said, very often such tools contain malware and infect computers when used. The same applies to installers for pirated software. Examples of untrustworthy sources for downloading files, programs are freeware download websites, free file hosting websites, Peer-to-Peer networks (like torrent clients, eMule), third party downloaders. When cyber criminals use them to proliferate malware, they disguise malicious files as legitimate, and wait until someone downloads and opens them. Once executed, those files infect computers with some malware (e.g., ransomware).

Threat Summary:
Name HelloKitty virus
Threat Type Ransomware, Crypto Virus, Files locker
Encrypted Files Extension .crypted
Ransom Demanding Message Changes depending on the victim (e.g., read_me_unlock.txt, read_me_ldk.txt
Detection Names Avast (FileRepMalware), BitDefender (Gen:Variant.Razy.801167), ESET-NOD32 (A Variant Of Win32/Filecoder.DeathRansom.D), Kaspersky (HEUR:Trojan-Ransom.Win32.Generic), Microsoft (Ransom:Win32/KittyCrypt.CM!MTB), Full List Of Detections (VirusTotal)
Symptoms Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Additional Information This ransomware targets companies, povides custom ransom notes
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.
Malware Removal (Windows)

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How to protect yourself from ransomware infections?

Do not open email attachments, links that are received from unknown, suspicious senders, especially when emails are not relevant. Download files and software from trustworthy, official web pages and via direct links. Avoid opening downloads made using third party downloaders, unofficial websites, Peer-to-Peer networks like eMule, torrent clients, various free file hosting pages, etc., do not use third party installers as well. Activate or update installed software using implemented functions or tools from its official developers. Never use any unofficial, third-party tools for that or install pirated software. It is common that those tools (and installers for pirated software) contain malware/malicious code. Moreover,  it is not legal to activate software with unofficial tools or use hacked software. Also, do not use any pirated software, and scan the operating system for malware and other threats regularly. The installed antivirus or anti-spyware suite should always be up to date. If your computer is already infected with HelloKitty, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate this ransomware.

Text presented in the "read_me_unlock.txt" text file (created in the attack agains CD Project):

@
!!!!!!!!!!!!!!!!!!  Hello -  !!!!!!!!!!!!!!!!!!

Your have been EPICALLY pwned!!

We have dumped FULL copies of the source codes from your Perforce server for Cyberpunk 2077, Witcher 3, Gwent and the unreleased version of Witcher!!!

We have also dumped all of your documents relating to accounting, administration, legal, HR, investor relations and more!

Also, we have encrypted all of your servers, but we understand that you can most likely recover from backups.

If we will not come to an agreement, then your source codes will be sold or leaked online and your documents will be sent to our contacts in gaming journalism. Your public image will go down to the shitty even more people will see how you shitty your company functions. Investors will lose trust in your company and the stock will dive even lower!

You have 48 hours to contact us.

Screenshot of files encrypted by HelloKitty (".crypted" extension):

Files encrypted by HelloKitty ransomware (.crypted extension)

Screenshot of the announcement from CD Project released after ransomware attack:

hellokitty ransomware announcement from cd project

Text in this screenshot:

Yesterday, we discovered that we have become a victim of a targeted cyber attack, due to which some of our internal systems have been compromised.

An unidentified actor gained unauthorized access to our internal network, collected certain data belonging to CD PROJEKT capital group, and left a ransom note the content of which we release to the public. Although some devices in our network have been encrypted, our backups remain intact. We have already secured our IT infrastructure and begun restoring the data.

We will not give into the demands nor negotiate with the actor, being aware that this may eventually lead to the release of compromised data. We are taking necessary steps to mitigate the consequences of such a release, in particular by approaching any parties that may be affected due to the breach.

We are still investigating the incident, however, at this time we can confirm that – to our best knowledge – the compromised systems did not contain any personal data of our players or users of our services.

We have already approached the relevant authorities, including law enforcement and the President of the Personal Data Protection Office, as well as IT forensic specialist, and we will closely cooperate with the in order to fully investigate this incident.

Screenshot of a ransom note ("read_me_ldk.txt") used in other HelloKitty attack:

hellokitty ransomware ransom note for another victim

Text in this ransom note:

Hello dear user.
Your files have been encrypted.

-- What does it mean?!
Content of your files have been modified. Without special key you can't undo that operation.

-- How to get special key?
If you want to get it, you must pay us some money and we will help you.
We will give you special decryption program and instructions.

-- Ok, how i can pay you?
1) Download TOR browser, if you don't know how to do it you can google it.
2) Open this website in tor browser: hxxp://6x7dp6h3w6q3ugjv4yv5gycj3femb24kysgry5b44hhgfwc5ml5qrdad.onion/ d87c3f9baf85b2e9ab2a824bb78868294e19992e2e26b54f248abfa73c42a7c0
3) Follow instructions in chat.

HelloKitty ransomware removal:

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Reporting ransomware to authorities:

If you are a victim of a ransomware attack we recommend reporting this incident to authorities. By providing information to law enforcement agencies you will help track cybercrime and potentially assist in the prosecution of the attackers. Here's a list of authorities where you should report a ransomware attack. For the complete list of local cybersecurity centers and information on why you should report ransomware attacks, read this article.

List of local authorities where ransomware attacks should be reported (choose one depending on your residence address):

Isolating the infected device:

Some ransomware-type infections are designed to encrypt files within external storage devices, infect them, and even spread throughout the entire local network. For this reason, it is very important to isolate the infected device (computer) as soon as possible.

Step 1: Disconnect from the internet.

The easiest way to disconnect a computer from the internet is to unplug the Ethernet cable from the motherboard, however, some devices are connected via a wireless network and for some users (especially those who are not particularly tech-savvy), disconnecting cables may seem troublesome. Therefore, you can also disconnect the system manually via Control Panel:

Navigate to the "Control Panel", click the search bar in the upper-right corner of the screen, enter "Network and Sharing Center" and select search result: Disconnecting computer from the Internet (step 1)

Click the "Change adapter settings" option in the upper-left corner of the window: Disconnecting computer from the Internet (step 2)

Right-click on each connection point and select "Disable". Once disabled, the system will no longer be connected to the internet. To re-enable the connection points, simply right-click again and select "Enable". Disconnecting computer from the Internet (step 3)

Step 2: Unplug all storage devices.

As mentioned above, ransomware might encrypt data and infiltrate all storage devices that are connected to the computer. For this reason, all external storage devices (flash drives, portable hard drives, etc.) should be disconnected immediately, however, we strongly advise you to eject each device before disconnecting to prevent data corruption:

Navigate to "My Computer", right-click on each connected device, and select "Eject": Ejecting external storage devices

Step 3: Log-out of cloud storage accounts.

Some ransomware-type might be able to hijack software that handles data stored within "the Cloud". Therefore, the data could be corrupted/encrypted. For this reason, you should log-out of all cloud storage accounts within browsers and other related software. You should also consider temporarily uninstalling the cloud-management software until the infection is completely removed.

Identify the ransomware infection:

To properly handle an infection, one must first identify it. Some ransomware infections use ransom-demand messages as an introduction (see the WALDO ransomware text file below).

Identify ransomware-type infection (step 1)

This, however, is rare. In most cases, ransomware infections deliver more direct messages simply stating that data is encrypted and that victims must pay some sort of ransom. Note that ransomware-type infections typically generate messages with different file names (for example, "_readme.txt", "READ-ME.txt", "DECRYPTION_INSTRUCTIONS.txt", "DECRYPT_FILES.html", etc.). Therefore, using the name of a ransom message may seem like a good way to identify the infection. The problem is that most of these names are generic and some infections use the same names, even though the delivered messages are different and the infections themselves are unrelated. Therefore, using the message filename alone can be ineffective and even lead to permanent data loss (for example, by attempting to decrypt data using tools designed for different ransomware infections, users are likely to end up permanently damaging files and decryption will no longer be possible even with the correct tool).

Another way to identify a ransomware infection is to check the file extension, which is appended to each encrypted file. Ransomware infections are often named by the extensions they append (see files encrypted by Qewe ransomware below).

Identify ransomware-type infection (step 2)

This method is only effective, however, when the appended extension is unique - many ransomware infections append a generic extension (for example, ".encrypted", ".enc", ".crypted", ".locked", etc.). In these cases, identifying ransomware by its appended extension becomes impossible.

One of the easiest and quickest ways to identify a ransomware infection is to use the ID Ransomware website. This service supports most existing ransomware infections. Victims simply upload a ransom message and/or one encrypted file (we advise you to upload both if possible).

Identify ransomware-type infection (step 3)

The ransomware will be identified within seconds and you will be provided with various details, such as the name of the malware family to which the infection belongs, whether it is decryptable, and so on.

Example 1 (Qewe [Stop/Djvu] ransomware):

Identify ransomware-type infection (step 4)

Example 2 (.iso [Phobos] ransomware):

Identify ransomware-type infection (step 5)

If your data happens to be encrypted by ransomware that is not supported by ID Ransomware, you can always try searching the internet by using certain keywords (for example, a ransom message title, file extension, provided contact emails, crypto wallet addresses, etc.).

Search for ransomware decryption tools:

Encryption algorithms used by most ransomware-type infections are extremely sophisticated and, if the encryption is performed properly, only the developer is capable of restoring data. This is because decryption requires a specific key, which is generated during the encryption. Restoring data without the key is impossible. In most cases, cybercriminals store keys on a remote server, rather than using the infected machine as a host. Dharma (CrySis), Phobos, and other families of high-end ransomware infections are virtually flawless, and thus restoring data encrypted without the developers' involvement is simply impossible. Despite this, there are dozens of ransomware-type infections that are poorly developed and contain a number of flaws (for example, the use of identical encryption/decryption keys for each victim, keys stored locally, etc.). Therefore, always check for available decryption tools for any ransomware that infiltrates your computer.

Finding the correct decryption tool on the internet can be very frustrating. For this reason, we recommend that you use the No More Ransom Project and this is where identifying the ransomware infection is useful. The No More Ransom Project website contains a "Decryption Tools" section with a search bar. Enter the name of the identified ransomware, and all available decryptors (if there are any) will be listed.

Searching for ransomware decryption tools in nomoreransom.org website

Restore files with data recovery tools:

Depending on the situation (quality of ransomware infection, type of encryption algorithm used, etc.), restoring data with certain third-party tools might be possible. Therefore, we advise you to use the Recuva tool developed by CCleaner. This tool supports over a thousand data types (graphics, video, audio, documents, etc.) and it is very intuitive (little knowledge is necessary to recover data). In addition, the recovery feature is completely free.

Step 1: Perform a scan.

Run the Recuva application and follow the wizard. You will be prompted with several windows allowing you to choose what file types to look for, which locations should be scanned, etc. All you need to do is select the options you're looking for and start the scan. We advise you to enable the "Deep Scan" before starting, otherwise, the application's scanning capabilities will be restricted.

Recuva data recovery tool wizard

Wait for Recuva to complete the scan. The scanning duration depends on the volume of files (both in quantity and size) that you are scanning (for example, several hundred gigabytes could take over an hour to scan). Therefore, be patient during the scanning process. We also advise against modifying or deleting existing files, since this might interfere with the scan. If you add additional data (for example, downloading files/content) while scanning, this will prolong the process:

Recuva data recovery tool scan time

Step 2: Recover data.

Once the process is complete, select the folders/files you wish to restore and simply click "Recover". Note that some free space on your storage drive is necessary to restore data:

Recuva data recovery tool recovering data

Create data backups:

Proper file management and creating backups is essential for data security. Therefore, always be very careful and think ahead.

Partition management: We recommend that you store your data in multiple partitions and avoid storing important files within the partition that contains the entire operating system. If you fall into a situation whereby you cannot boot the system and are forced to format the disk on which the operating system is installed (in most cases, this is where malware infections hide), you will lose all data stored within that drive. This is the advantage of having multiple partitions: if you have the entire storage device assigned to a single partition, you will be forced to delete everything, however, creating multiple partitions and allocating the data properly allows you to prevent such problems. You can easily format a single partition without affecting the others - therefore, one will be cleaned and the others will remain untouched, and your data will be saved. Managing partitions is quite simple and you can find all the necessary information on Microsoft's documentation web page.

Data backups: One of the most reliable backup methods is to use an external storage device and keep it unplugged. Copy your data to an external hard drive, flash (thumb) drive, SSD, HDD, or any other storage device, unplug it and store it in a dry place away from the sun and extreme temperatures. This method is, however, quite inefficient, since data backups and updates need to be made regularly. You can also use a cloud service or remote server. Here, an internet connection is required and there is always the chance of a security breach, although it's a really rare occasion.

We recommend using Microsoft OneDrive for backing up your files. OneDrive lets you store your personal files and data in the cloud, sync files across computers and mobile devices, allowing you to access and edit your files from all of your Windows devices. OneDrive lets you save, share and preview files, access download history, move, delete, and rename files, as well as create new folders, and much more.

You can back up your most important folders and files on your PC (your Desktop, Documents, and Pictures folders). Some of OneDrive’s more notable features include file versioning, which keeps older versions of files for up to 30 days. OneDrive features a recycling bin in which all of your deleted files are stored for a limited time. Deleted files are not counted as part of the user’s allocation.

The service is built using HTML5 technologies and allows you to upload files up to 300 MB via drag and drop into the web browser or up to 10 GB via the OneDrive desktop application. With OneDrive, you can download entire folders as a single ZIP file with up to 10,000 files, although it can’t exceed 15 GB per single download.

OneDrive comes with 5 GB of free storage out of the box, with an additional 100 GB, 1 TB, and 6 TB storage options available for a subscription-based fee. You can get one of these storage plans by either purchasing additional storage separately or with Office 365 subscription.

Creating a data backup:

The backup process is the same for all file types and folders. Here’s how you can back up your files using Microsoft OneDrive

Step 1: Choose the files/folders you want to backup.

Click the OneDrive icon in the taskbar

Click the OneDrive cloud icon to open the OneDrive menu. While in this menu, you can customize your file backup settings.

Select Help & Settings and click Settings

Click Help & Settings and then select Settings from the drop-down menu.

Select the Backup tab and click Manage backup

Go to the Backup tab and click Manage backup.

Select folders to backup and click Start backup

In this menu, you can choose to backup the Desktop and all of the files on it, and Documents and Pictures folders, again, with all of the files in them. Click Start backup.

Now, when you add a file or folder in the Desktop and Documents and Pictures folders, they will be automatically backed up on OneDrive.

To add folders and files, not in the locations shown above, you have to add them manually.

Select a file manually and copy it

Open File Explorer and navigate to the location of the folder/file you want to backup. Select the item, right-click it, and click Copy.

Paste the copied file in the OneDrive folder to create a backup

Then, navigate to OneDrive, right-click anywhere in the window and click Paste. Alternatively, you can just drag and drop a file into OneDrive. OneDrive will automatically create a backup of the folder/file.

File statuses in OneDrive folder

All of the files added to the OneDrive folder are backed up in the cloud automatically. The green circle with the checkmark in it indicates that the file is available both locally and on OneDrive and that the file version is the same on both. The blue cloud icon indicates that the file has not been synced and is available only on OneDrive. The sync icon indicates that the file is currently syncing.

Click Help & Settings and click View Online

To access files only located on OneDrive online, go to the Help & Settings drop-down menu and select View online.

Click the Settings cog and click Options

Step 2: Restore corrupted files.

OneDrive makes sure that the files stay in sync, so the version of the file on the computer is the same version on the cloud. However, if ransomware has encrypted your files, you can take advantage of OneDrive’s Version history feature that will allow you to restore the file versions prior to encryption.

Microsoft 365 has a ransomware detection feature that notifies you when your OneDrive files have been attacked and guide you through the process of restoring your files. It must be noted, however, that if you don’t have a paid Microsoft 365 subscription, you only get one detection and file recovery for free.

If your OneDrive files get deleted, corrupted, or infected by malware, you can restore your entire OneDrive to a previous state. Here’s how you can restore your entire OneDrive:

restore-your-onedrive

1. If you're signed in with a personal account, click the Settings cog at the top of the page. Then, click Options and select Restore your OneDrive.

If you're signed in with a work or school account,  click the Settings cog at the top of the page. Then, click Restore your OneDrive.

2. On the Restore your OneDrive page, select a date from the drop-down list. Note that if you're restoring your files after automatic ransomware detection, a restore date will be selected for you.

3. After configuring all of the file restoration options, click Restore to undo all the activities you selected.

The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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HelloKitty virus QR code
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