Webmail email scam removal guide
What is Webmail email scam?
Phishing is a type of attack used to obtain sensitive information (e.g., login credentials, credit card details, social security numbers) or deliver malicious software (e.g., ransomware, Trojan). Usually, the attackers pretend to be legitimate, trusted companies, organizations, or other entities. Usually, cybercriminals use email or text messages to trick recipients into providing sensitive information or installing malware on their computers.
This phishing email is designed to look like a letter from the email service provider. It claims that the email account space limit is exceeded (no more files can be stored in the email account/inbox is full) and encourages to verify the account as soon as possible, otherwise, new incoming mail will not be delivered. The main purpose of this phishing email is to trick its recipients into clicking the provided website link and entering their login credentials (email address and password) on the opened fake Webmail login page. Webmail is a legitimate email service that has nothing to do with this phishing campaign. By entering their credentials on deceptive websites like this, unsuspecting recipients/users give cybercriminals an opportunity to steal their accounts (in this case, email accounts). Stolen email accounts can be used to send malspam, various scams to trick other users into installing malware on their computers, sending money. Also, they could be used to access all the emails that may have confidential information in them. It is common that cybercriminals sell stolen accounts on the darknet, or they try to steal other accounts using the same login credentials as the already stolen accounts. Therefore, it is important not to enter any credentials or other personal information on websites that are received from suspicious, unknown senders.
|Name||Webmail Email Scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Email quota exceeded|
|Disguise||Last warning from from Webmail|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
There are many phishing emails that were or still are circulating on the Internet, here are some of them: "Federal Ministry Of Health Germany Email Virus", "Consignment Was Booked Via DHL Express Email Virus", "Email Account Is Almost Full Scam", and "Facebook Email Scam". Typically, they are disguised as important letters from banks, email service providers, couriers, or other entities and contain an email attachment or a website link that is used to distribute malware or steal personal information.
How do spam campaigns infect computers?
How to avoid installation of malware?
Software, files should never be downloaded via questionable, unofficial pages or other channels like third-party downloaders, Peer-to-Peer networks (e.g., torrent clients, eMule), freeware download pages, etc. Downloads that come from such channels can be malicious, install unwanted software. Third-party installers should not be used too. Files and programs should be downloaded from official websites and via direct download links. Attachments, website links in irrelevant emails that are sent from unknown, suspicious senders should not be trusted (opened). It is common for these emails to be a part of some phishing/malspam campaign and used to deliver malware. Installed programs have to be updated and activated using tools, functions that their developers provide. Users who use unofficial, third-party tools to activate or update software often infect their computers with malware. Another reason not to use unofficial activation tools is because it is not legal. It is also illegal to use pirated software. Computers should be scanned for threats regularly. It is important to do it using an up-to-date and reputable antivirus or anti-spyware software. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the Webmail email scam:
Subject: LAST WARNING "********"️
Your Account will soon be suspended
Your allowed Email Quota usage has been exceeded on your account.
Please kindly verify you are Human and not a robot by following the below link, so we can get your account running normal and retreive all pending mails.
Kindly verify your account using webmail to enable you access your account after 11:59PM before you can send mails
If no action is taken, you may cease to receive incoming emails
This Email was sent to "********" as a User from "********"
******** support team.
Screenshot of the fake Webmail login page:
Another Webmail-themed spam email promoting a phishing website:
Text presented within:
Subject: !!Request to deactivate your ******** Webmail account !!
!Email Server Team
Request to deactivate your Webmail account. Request will be processed shortly.
If request was made accidentally or you do not have knowledge of it, you are advised to cancel the request now using the cancel link below.
Email Administrator 2021
This message is auto-generated from E-mail security server, and replies sent to this email can not be delivered.
This email is meant for: ********
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Webmail email scam?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.