Do not trust the Rabobank email scam

Also Known As: possible malware infections
Distribution: Moderate
Damage level: Medium

Rabobank email scam removal guide

What is Rabobank email scam?

It is common that scammers send fraudulent emails to trick recipients into providing sensitive information (for example, credit card details, login credentials, social security numbers), transferring money. Typically, they pretend to be legitimate companies (for example, banks, couriers, telecommunications, and internet service providers) to give legitimacy to their emails. Scammers behind this scam pretend to be Rabobank, a Dutch multinational banking and financial services company. It is likely that the purpose of this scam campaign is to trick recipients into providing login credentials for Rabobank account.

Rabobank email scam email spam campaign

Scammers behind this scam claim that a recipient uses an outdated and soon no longer supported Rabo Scanner. They also claim that without the new scanner, it will be impossible to log into the Rabobank online banking account, make transactions using the debit card, withdraw money or use the account for any other daily banking activities. Scammers urge a recipient to make a request for a new Rabo Scanner so that he or she could continue using Rabobank payment services. This email has a website link. It is likely that scammers use it to trick a recipient into entering Rabobank login credentials such as the account number, card number, PIN, login code. It is important to know that scammers are likely to use stolen banking-related login credentials to make fraudulent purchases and transactions. It is also common that cybercriminals sell stolen sensitive information to third parties (other cybercriminals). It is noteworthy that when scammers manage to steal login credentials for email, social media or other accounts, they try to use them to log into other accounts. Since there are people who use the same login credentials for multiple accounts, cybercriminals have more chances to hijack those other accounts too.

Threat Summary:
Name Rabobank Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Recipient uses an outdated Rabo Scanner
Disguise Letter from Rabobank
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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In conclusion, recipients who fall for scams like this lose access to their accounts, suffer monetary loss, become victims of identity theft, encounter problems related to online privacy, and other issues. Therefore, it is strongly recommended to carefully analyze received emails asking to log into personal accounts or provide sensitive information. More examples of similar scams are "EuroLine Windows Exchange", "Standard Bank Financial Consultancy (SBFC)", and "System Administrator Quota Update". It is important to know that email can be used as a channel to deliver malware via an attached file or website link.

How do spam campaigns infect computers?

Email used to deliver malware usually contains a malicious attachment or a download website for a malicious file. In one way or another, the main purpose of such email is to trick a recipient into opening a malicious file designed to install malware on the operating system. As a rule, cybercriminals behind such emails disguise them as important letters from legitimate companies, organizations, or other entities. A couple of examples of files that can be used to deliver malware via email are Microsoft Office, PDF documents, EXE and other executable files, JavaScript files, RAR, ZIP, or other archive files. Malicious documents opened with Microsoft Office 2010 and newer versions do not install malware unless they are allowed to enable macros commands (editing/content). However, older MS Office versions do not have the "Protected View" mode. Therefore, documents opened with older versions install malware without asking a user to enable macros (or editing, content).

How to avoid installation of malware?

Attachments (and website links) in received emails that are not relevant and are sent from an unknown, suspicious address should not be opened. It is very common that such emails are disguised as important, urgent letters from legitimate companies and contain malicious links, files. Files and programs should be downloaded from official pages and through direct links. It is common that other sources for downloading files or programs are used to distribute malware. Examples of sources that should not be used are third-party downloaders, unofficial websites, Peer-to-Peer networks (like torrent clients, eMule), free file hosting pages. Unofficial, fake software updating or activation tools should not be trusted too. In most cases, those tools do not update or activate any installed software. They are designed by cybercriminals and used to distribute malicious software. Moreover, it is not legal to activate licensed software with unofficial ('cracking') tools. Installed software has to be updated and activated with implemented functions or tools created by the official developers. Additionally, it is recommended to run virus scans on a regular basis. They should be performed using a reputable antivirus or anti-spyware software. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the Rabobank email scam:

Subject: Laatste herinnering: Uw aanvraag is nog niet voltooid (ref. 1-108-130169130)


Veilig blijven bankieren
Regel uw bankzaken op tijd

Geachte relatie,

Uit ons klantensysteem is naar voren gekomen dat u tot op heden nog actief gebruikmaakt van de verouderd en binnenkort niet meer ondersteund Rabo Scanner.

Wat betekent dit voor u?
Dit betekent dat u op korte termijn niet meer kunt inloggen in uw Rabo Online Bankieren om uw dagelijkse bankzaken te regelen, betalen met uw betaalpas of geld kunt opnemen van uw betaalrekening(en) bij de Rabobank.

Nieuwe Rabo Scanner aanvragen
Wij verzoeken u dringend om kosteloos een nieuwe Rabo Scanner aan te vragen, zodat u veilig kunt blijven betalen met uw Rabo Scanner en gebruik kunt blijven maken van de betaaldiensten van de Rabobank. Dit kunt u het snelst en veilig doen via rabobank.nl/rabo-scanner-aanvragen. Uw nieuwe Rabo Scanner wordt binnen enkele dagen naar u toegestuurd.

Heeft u nog vragen?
Neem gerust contact met ons op. Wij helpen u graag!

Alvast hartelijk dank voor uw medewerking.

Met vriendelijke groet,
Youtube     LinkedIn     Facebook     Instagram     Twitter     Rabobank

Another variant of Rabobank-themed spam email used to promote a phishing website:

Rabobank-themed spam email promoting a phishing website (2021-05-26)

Text presented within:




U heeft (1) een belangrijk bericht in uw beveiligde mailbox

Bekijk het door op de ondersdtaande link te klikken:

Controleer mijn berichten >>
Agradeciendo su confianza, reciba un cordial saludo.


Dit bericht is automatisch verzonden, reageer er niet op.

Rabobankois een financiëleoinstellingointernationale deobancassuranco d'origineoneerlandaise, opgericht in 1972 door de fusie van de banken Coöperatieve Centrale Raiffeisen-Bank en Coöperatieve Centrale Boerenleenbank. De par een structuur, c'est une coopérative

Vos commandes  |      Votre compte  |      Amazon.fr

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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