Do not click the link in Process The Order Attached phishing email

Also Known As: Process The Order Attached spam
Damage level: Medium

What is Process the order attached email scam?

Usually, scammers use phishing emails to trick recipients into providing personal information. It is common that emails of this type contain a link to a deceptive website asking to enter login credentials, credit card details, social security numbers, or other information.

It is important to mention that phishing emails usually are disguised as official letters from legitimate companies or other entities. However, scammers behind them do not have anything to do with the companies they pretend to be.

Process the order attached email scam

Process the order attached phishing scam in detail

This phishing email is disguised as a letter regarding some order that recipients have supposedly placed. The main purpose of this email is to trick recipients into clicking the "Download" or "preview" link and entering their Microsoft 365 (formerly Office 365) login credentials (email address and password) on the opened website.

By entering their login credentials on that website, users would provide scammers access to their Microsoft 365 accounts. Scammers could misuse stolen accounts to access personal documents, photos, and other data.

Depending on the accessed files/information, scammers could misuse it to make unauthorized purchases, transactions, send this phishing email (or other scams) to other users, deliver malware, steal identities, etc.

It is common that scammers try to access other accounts using stolen login credentials as well. In such cases, users who use the same usernames, email addresses, passwords to log into multiple accounts are likely to lose access to those accounts too.

In conclusion, scammers use this phishing email with the purpose to hijack Microsoft 365 accounts. It is not uncommon for emails of this type to contain links to websites disguised as official Microsoft pages. Either way, none of those fake websites have anything to do with the official pages.

Threat Summary:
Name Process The Order Attached Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Recipients have to review the order that they supposedly have placed
Disguise Letter from the supplier
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Similarities with other phishing emails

There are various examples of phishing emails. Some of them are "DBS Bank Email Scam", "RingCentral Email Scam", and "Verify Microsoft Account". There is one main thing that the given examples have in common - scammers behind them attempt to extract login credentials.

In other cases, scammers may try to trick recipients into providing credit card details, social security numbers and other personal information. It is important to know that emails can be used to deliver malicious programs as well.

How do spam campaigns infect computers?

Typically, emails used to trick recipients infecting their computers with malware contain malicious attachments or website links. Cybercriminals succeed when recipients execute a downloaded malicious file.

In most cases, cybercriminals use Microsoft Office documents, PDF documents, RAR, ZIP or other archive files, JavaScript files, executable files like EXE in their emails. In order to trick recipients into opening those files, cybercriminals disguise them as important, official documents (e.g., purchase orders, bank statements, invoices).

It is worth mentioning that malicious MS Office documents do not install malware unless users enable content (macros commands) in them. Although, only when users open them with MS Office 2010 and newer versions - older versions do not have the "Protected View" mode that prevents opened malicious documents from installing malware automatically.

How to avoid installation of malware?

It is common that links, attachments in irrelevant emails received from suspicious, unknown addresses are malicious. Therefore, emails of this kind should not be trusted (links and files in them should not be opened).

Installed software has to be updated and activated using implemented functions or tools that the official software developers provide. Very often, third-party, unofficial tools have malware hidden in them. Also, it is against the law to use cracked software (use cracking tools to activate software).

Programs and files should be downloaded from official, trustworthy websites and via direct links. Files, programs downloaded using third-party downloaders, unofficial pages, and other channels of this kind can be malicious (the same applies to programs installed via third-party installers).

The operating system should be scanned for threats regularly. It should be done using a reputable antivirus or anti-spyware software. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the Process the order attached email scam:

Subject: New Order

Please process the order attached.
Kindly revert on the stock availability and delivery date as stated in the order.
We hope our payment terms are favourable.

Sandra Fahy
Buyer/Planner Supply Chain


New Order - PO-KM19-141701.xls

Download   preview

Screenshot of the fake Microsoft page used to steal login credentials:

process the order attached email scam deceptive page

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Quick menu:

Types of malicious emails:

Phishing email icon Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Email-virus icon Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion email icon Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

  • Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
  • Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
  • Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
  • Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows

Example of a spam email:

Example of an email spam

What to do if you fell for an email scam?

  • If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
  • If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
  • If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
  • If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
  • Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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