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Do not click the link in Process The Order Attached phishing email

Also Known As: possible malware infections
Damage level: Medium

What is Process the order attached email scam?

Usually, scammers use phishing emails to trick recipients into providing personal information. It is common that emails of this type contain a link to a deceptive website asking to enter login credentials, credit card details, social security numbers, or other information.

It is important to mention that phishing emails usually are disguised as official letters from legitimate companies or other entities. However, scammers behind them do not have anything to do with the companies they pretend to be.

Process the order attached email scam

Process the order attached phishing scam in detail

This phishing email is disguised as a letter regarding some order that recipients have supposedly placed. The main purpose of this email is to trick recipients into clicking the "Download" or "preview" link and entering their Microsoft 365 (formerly Office 365) login credentials (email address and password) on the opened website.

By entering their login credentials on that website, users would provide scammers access to their Microsoft 365 accounts. Scammers could misuse stolen accounts to access personal documents, photos, and other data.

Depending on the accessed files/information, scammers could misuse it to make unauthorized purchases, transactions, send this phishing email (or other scams) to other users, deliver malware, steal identities, etc.

It is common that scammers try to access other accounts using stolen login credentials as well. In such cases, users who use the same usernames, email addresses, passwords to log into multiple accounts are likely to lose access to those accounts too.

In conclusion, scammers use this phishing email with the purpose to hijack Microsoft 365 accounts. It is not uncommon for emails of this type to contain links to websites disguised as official Microsoft pages. Either way, none of those fake websites have anything to do with the official pages.

Threat Summary:
Name Process The Order Attached Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Recipients have to review the order that they supposedly have placed
Disguise Letter from the supplier
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Similarities with other phishing emails

There are various examples of phishing emails. Some of them are "DBS Bank Email Scam", "RingCentral Email Scam", and "Verify Microsoft Account". There is one main thing that the given examples have in common - scammers behind them attempt to extract login credentials.

In other cases, scammers may try to trick recipients into providing credit card details, social security numbers and other personal information. It is important to know that emails can be used to deliver malicious programs as well.

How do spam campaigns infect computers?

Typically, emails used to trick recipients infecting their computers with malware contain malicious attachments or website links. Cybercriminals succeed when recipients execute a downloaded malicious file.

In most cases, cybercriminals use Microsoft Office documents, PDF documents, RAR, ZIP or other archive files, JavaScript files, executable files like EXE in their emails. In order to trick recipients into opening those files, cybercriminals disguise them as important, official documents (e.g., purchase orders, bank statements, invoices).

It is worth mentioning that malicious MS Office documents do not install malware unless users enable content (macros commands) in them. Although, only when users open them with MS Office 2010 and newer versions - older versions do not have the "Protected View" mode that prevents opened malicious documents from installing malware automatically.

How to avoid installation of malware?

It is common that links, attachments in irrelevant emails received from suspicious, unknown addresses are malicious. Therefore, emails of this kind should not be trusted (links and files in them should not be opened).

Installed software has to be updated and activated using implemented functions or tools that the official software developers provide. Very often, third-party, unofficial tools have malware hidden in them. Also, it is against the law to use cracked software (use cracking tools to activate software).

Programs and files should be downloaded from official, trustworthy websites and via direct links. Files, programs downloaded using third-party downloaders, unofficial pages, and other channels of this kind can be malicious (the same applies to programs installed via third-party installers).

The operating system should be scanned for threats regularly. It should be done using a reputable antivirus or anti-spyware software. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the Process the order attached email scam:

Subject: New Order

Dear,
Please process the order attached.
Kindly revert on the stock availability and delivery date as stated in the order.
We hope our payment terms are favourable.

 
Rgds,
Sandra Fahy
Buyer/Planner Supply Chain

 
attachments

New Order - PO-KM19-141701.xls

Download   preview

Screenshot of the fake Microsoft page used to steal login credentials:

process the order attached email scam deceptive page

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK.

During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu".

Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings".

Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard.

In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names.

At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer.

Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later.

To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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