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Do not click the link in the CMA CGM phishing email

Also Known As: possible malware infections
Damage level: Medium

What is CMA CGM email scam?

Typically, scammers use phishing emails to extract personal information from recipients. In most cases, they attempt to trick recipients into providing credit card details, social security numbers, login credentials, and other sensitive information. Most scammers disguise phishing emails as letters from legitimate companies.

CMA CGM phishing email

CMA CGM phishing email in detail

Scammers behind this phishing email are pretending to be a French container transportation and shipping company called CMA CGM. They claim that a file attached to this email is a bill of lading issued by the company to acknowledge receipt of cargo for shipment. Their goal is to trick recipients into opening the attached file.

The file attached to this email is named "CMA-CGM Online Receipt.html" (its name may vary in other email variants). It is designed to open a fake CMA CGM sign in website asking to enter login credentials (email address and a password). Data entered on this page gets sent to a remote server controller by scammers.

Typically, scammers try to trick users into providing login credentials so they could use their accounts to make fraudulent purchases, transactions, access personal data, steal identities, distribute malicious programs, send spam, and so on. Therefore, it is strongly recommended not to trust phishing emails.

It is important to mention that stolen login credentials (usernames, email addresses, passwords) could be sold to third parties or used to access other accounts. It is common that scammers try to use obtained login credentials to steal more accounts from users who use the same usernames, passwords for multiple accounts.

Threat Summary:
Name CMA CGM Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim File attached to the email contains a bill of lading
Attachment CMA-CGM Online Receipt.html (its name may vary)
Detection Names (Attachment) Avast (Other:SNH-gen [Phish]), BitDefender (Trojan.Script.GenericKDZ.1174), ESET-NOD32 (HTML/Phishing.Gen), Fortinet (HTML/GenericKDZ.1174!tr), GData (Trojan.Script.GenericKDZ.1174), Full List Of Detections (VirusTotal)
Disguise Letter from the CMA CGM company
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Phishing emails in general

In conclusion, phishing emails are used to trick recipients into providing sensitive information (like credit card details, passwords). In most cases, recipients who fall for such scams cannot access their online accounts, suffer monetary loss, get their identities stolen, or encounter other issues.

More examples of phishing emails are "Process The Order Attached Email Scam", "FIRST INTERNATIONAL BANK OF ISRAEL Email Scam", "DBS Bank Email Scam". It is important to mention that scammers can use email as a tool to trick recipients into making money transactions, purchases, or installing malicious software on their computers.

How do spam campaigns infect computers?

When emails are used to trick recipients into infecting their computers, they contain a malicious attachment or website link. In one way or another, the main purpose of these emails is to trick recipients into opening a malicious file. Typically, files in emails of this type are disguised as important documents.

Typically, cybercriminals try to trick recipients into opening a malicious Microsoft Office or PDF document, ZIP, RAR, or another archive file, executable file like EXE, JavaScript file. It is worth mentioning that malicious documents opened with Microsoft Office 2010 and newer need permission to install malware.

More precisely, documents opened with the aforementioned Microsoft Office versions do not install malware unless users enable macros commands (editing or content) in them. Although, older MS Office versions do not have the "Protected View" mode and infect operating systems automatically.

How to avoid installation of malware?

Installed software should never be updated or activated with unofficial, third-party tools - those tools can be malicious, and it is not legal to use cracking tools to activate licensed software (or use installers for cracked software). Programs should be updated and activated with tools provided by the official developers.

Also, it is strongly advisable not to trust irrelevant emails that have some file attached to them or include a website link. Usually, emails of this type come from unknown, suspicious addresses. It is common that cybercriminals send them to trick recipients into opening malicious files and links.

Software (or files) should be downloaded from official pages and via direct download links. It is not advisable to use Peer-to-Peer networks, third-party downloaders (or installers), unofficial pages, etc. It is possible for them to be used to distribute malicious programs.

Additionally, it is recommended to scan computers for threats regularly and do it with a reputable antivirus or anti-spyware suite. Installed security software should be kept up to date. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the CMA CGM email:

Subject: CMA-CGM Receipt for ********

Dear Consignee,

Please find attached your Bill of Lading for the current shipment heading to your port.
Shipping customer advised us to contact your email  ********  as the
consignee/receiver of the goods in transit.
ETA of cargo also included in the attached file. Download to view and also print a copy.


Thank you for your support.

Best regards,
The CMA CGM Group
CMA CGM | A world leader in shipping and logistics.

Screenshot of the fake CMA CGM sign in page:

cma cgm email scam phishing website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button.

In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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