Avoid infecting your device with malware via fake "Destel Group" email

Also Known As: Agent Tesla RAT
Type: Trojan
Damage level: Severe

What is "Destel Group email virus"?

"Destel Group email virus" refers to a malware-spreading spam campaign. This term defines a mass-scale operation during which thousands of deceptive letters are sent. The scam emails distributed through this campaign are disguised as mail from Destel Group - a legitimate international trading and shipping company.

The aim of the fake letters is to infect recipients' devices with the Agent Tesla RAT (Remote Access Trojan). Malware within this classification operates by enabling remote access and control over infected machines, and this applies to Agent Tesla.

Destel Group malware-spreading email spam campaign

"Destel Group" fake email in detail

The "Destel Group" scam emails (subject/title "TOP URGENT REQUISITION"; may vary) request recipients to advise on, presumably, a product's availability and best price. It must be emphasized that these letters are fake, and all of the information provided by them - is false. Once the file attached to the emails is opened - Agent Tesla RAT's infection process (i.e., download/installation) is initiated.

Agent Tesla malware functionalities

As mentioned in the introduction, the Agent Tesla malicious program is designed to allow remote access and control over compromised devices. The main purpose of this remote access trojan is data theft. It has keylogging abilities, i.e., the trojan can record keystrokes.

Furthermore, it can extract information (primarily various account log-in credentials) from browsers, download managers, messengers, as well as email, VPN (Virtual Private Network), and FTP (File Transfer Protocol) clients. Another feature of this malware is taking screenshots.

Aside from extracting data, Agent Tesla can control the device by disabling Windows User Account Controls, Control Panel, and Folder Options; preventing users from opening Windows Task Manager, Command Prompt (cmd.exe), msconfig.exe, restoring Windows, and accessing the System Registry, etc.

To summarize, by trusting the "Destel Group" scam letters, users can experience system infections, severe privacy issues, financial losses, and even identity theft. If it is suspected or known that Agent Tesla RAT (or other malware) has already infected the device - an anti-virus must be used to remove it immediately.

Threat Summary:
Name Agent Tesla RAT
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax Scam emails request recipients to advise on availability and pricing.
Disguise Emails are disguised as letters from Destel Group.
Attachment(s) ORDER_19034719023.XLMS (filename may vary)
Detection Names Cyren (W32/MSIL_Kryptik.DZG.gen!Eldorado), ESET-NOD32 (A Variant Of MSIL/GenKryptik.FIQW), Kaspersky (UDS:Trojan-PSW.MSIL.Agensla.gen), Malwarebytes (MachineLearning/Anomalous.100%), Microsoft (Trojan:Win32/Sabsik.TE.B!ml), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload Agent Tesla
Rogue Process Name Binance (not to be confused with the legitimate crypto exchange company; this name is an intentional disguise)
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Spam campaigns in general

"Assurance Certificates", "LINPRA Email Virus", "Order Loading Information", "Coronavirus Track And Trace Result", and "Care Logistics Email Virus" are some examples of malware-proliferating spam campaigns. Spam mail is typically disguised as "official", "urgent", "important", and similar.

However, deceptive emails are not used exclusively to distribute malware; they are also employed to facilitate phishing and other scams. Due to the relative prevalence of spam letters, it is highly recommended to exercise caution with incoming emails and messages.

How did "Destel Group email virus" infect my computer?

Systems are infected via malicious files distributed via spam campaigns. The emails can have virulent files attached to them and/or contain download links of such content. Infectious files can be in various formats, e.g., Microsoft Office and PDF documents, archives (ZIP, RAR, etc.), executables (.exe, .run, etc.), JavaScript, and so forth.

When the files are opened - the infection process is triggered. For example, Microsoft Office documents cause infections by executing malicious macro commands. This process starts the moment a document is opened in Microsoft Office versions released prior to 2010. Newer versions have "Protected View" mode that prevents automatic execution of macros. Instead, users can manually enable macro commands (i.e., editing/content).

How to avoid installation of malware?

To avoid infecting the system via spam mail, it is expressly advised against opening suspicious and irrelevant emails - especially any attachments or links found in them. It is recommended to use Microsoft Office versions released after 2010.

Malware is also proliferated through dubious download channels (e.g., unofficial and freeware websites, Peer-to-Peer sharing networks, etc.), illegal activation tools ("cracks"), and fake updates. Therefore, it is important to download only from official/verified sources and activate/update programs with functions provided by genuine developers.

It is paramount to have a dependable anti-virus installed and kept updated. This software has to be used to run regular system scans and to remove threats. If you've already opened "Destel Group email virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Destel Group" email letter:



Good Afternoon,


Please urgently advise availability and best price for the attached .

Thanks and best regards


Maria Fergadioti


Destel Group
Shipping & Trading
23, Aristidou Str.


Piraeus 18531


Phones: +30 210 4171818


Fax: +30 210 4171812


E-mail: destel@otenet.gr


P Think before you print.

Screenshot of VirusTotal detections of the malicious attachment distributed via "Destel Group" spam campaign ("ORDER_19034719023.XLMS"):

Destel Group email virus detections on VirusTotal (ORDER_19034719023.XLMS - filename)

Screenshot of the malicious executable's process on Windows Task Manager (process name disguised as "Binance"):

Destel Group email virus process on Task Manager (process name disguised as - Binance)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu".

Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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