What is Exodus Restore Wallet scam?
Scammers have created a fake Exodus page to trick unsuspecting users into providing their 12-word phrase. Their goal is to obtain information that could be used to steal Exodus cryptocurrency wallets. Exodus is a legitimate cryptocurrency wallet that has nothing to do with this scam.
Exodus Restore Wallet scam in detail
This scam website is virtually identical to the official Exodus website - exodus[.]com. The GIF image below shows that the fake Exodus page has a different URL address. It requests to restore a wallet using the 12-word phrase. Scams like this one are used to hijack crypto wallets to drain funds.
|Name||Exodus Restore Wallet phishing scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Exodus users need to restore their wallets with a 12-word phrase|
|Disguise||Legitimate Exodus website|
|Detection Names||Avira (Phishing), CRDF (Malicious), Fortinet (Phishing), Lionic (Phishing), Sophos (Phishing), Full List Of Detections (VirusTotal)|
|Symptoms||Trust Wallet cannot be accessed.|
|Distribution methods||Phishing emails, compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of Trust Wallet accounts, cryptocurrency loss.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
Phishing emails in general
A couple of examples of similar scams are "Trust Wallet Scam" and "Solflare Scam". Typically, these scam pages are very similar or identical to the real ones. It is important to check the URL address to make sure that the opened page is legitimate. Crypto scams are promoted through, shady ads, pages, potentially unwanted apps (PUAs).
How did potentially unwanted applications install on my computer?
PUAs are distributed through advertisements, fake installers, downloaders/installers for other programs. Advertisements used to distribute before-mentioned apps can download or install them by running certain scripts.
Ads download or install PUAs when users click on them. Downloaders or installers bundled with PUAs have settings that can be used to prevent unwanted downloads, installations. Typically, PUAs can be deselected in "Advanced", "Custom", or other settings that downloaders or installers used to distribute them have.
How to avoid installation of potentially unwanted applications?
Use only legitimate/official pages as sources for downloading software, files. Do not trust advertisements that appear on shady web pages, for example, adult dating sites, pages related to gambling. Always check downloaders and installers for unwanted apps and deselect them before downloading or installing programs.
If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.
The appearance of Exodus Restore Wallet scam page (GIF):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Exodus Restore Wallet scam?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove rogue extensions from Google Chrome.
- STEP 3. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 4. Remove rogue extensions from Safari.
- STEP 5. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 11 users:
Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.
Windows 10 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
macOS (OSX) users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the exodus restore wallet phishing scam, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with exodus restore wallet phishing scam removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the exodus restore wallet phishing scam, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
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Frequently Asked Questions (FAQ)
Why did I receive this email?
It probably happened because your email is in a database that scammers use to spread their scams. These emails are never personal.
I have provided my personal information when tricked by this email, what should I do?
If you have entered your 12-word phrase on a fake Exodus page, contact Exodus customer support immediately and follow their instructions.
Is it possible to infect a computer through an email received from cybercriminals?
Yes, emails used to deliver malware contain malicious links or attachments. Computer infections are caused by executing malicious files.
Will Combo Cleaner remove malware infections that were present in email attachment?
Yes, Combo Cleaner can detect and remove almost all known malware infections. The operating system should be scanned using a full scan since malware can hide deep in the system.