How to avoid malware in the "Your Package Has Been Delivered To Your Preferred Safe Place" email

Also Known As: Your Package Has Been Delivered To Your Preferred Safe Place malspam
Damage level: Severe

What is "Your Package Has Been Delivered To Your Preferred Safe Place" email virus?

After analyzing this email, we found that its purpose is to trick recipients into infecting their computers with a remote access Trojan named BitRAT. It is disguised as a letter from Amazon and contains a malicious attachment (a malicious disk image file).

Your Package Has Been Delivered To Your Preferred Safe Place malware-spreading email

More about the "Your Package Has Been Delivered To Your Preferred Safe Place" email

The email claims that a package has been delivered to a preferred safe place. It instructs to check attachment to track the package. The file attached to this email is an image file named "amazon #317.img" (its name may vary). This file stores BitRAT.

BitRAT allows cybercriminals to access and control infected computers. It can access a webcam and microphone and record video and audio with them. Also, this RAT can download and upload files, and exfiltrate login credentials (e.g., IDs, usernames, passwords) from browsers and other applications.

Additionally, BitRAT can function as a keystroke logger (it can record keyboard input) and cryptocurrency miner (it can mine Monero cryptocurrency). Cybercriminals can use it to distribute malware, steal sensitive information, and mine cryptocurrency using the installed hardware.

Threat Summary:
Name Your Package Has Been Delivered To Your Preferred Safe Place malspam
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax Package has been delivered to the preferred safe place
Attachment(s) amazon #317.img (its name may vary)
Detection Names Avast (Win32:RATX-gen [Trj]), Combo Cleaner (Trojan.GenericKD.50308304), ESET-NOD32 (A Variant Of Win32/Injector.ERQT), Kaspersky (HEUR:Backdoor.Win32.Remcos.gen), Microsoft (Trojan:Win32/DelfInject.SM!MTB), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload BitRAT
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Emails of this type in general

When emails are used to deliver malware, they usually are disguised as official/urgent letters from legitimate companies, organizations, or other entities. They contain malicious attachments or links. Either way, cybercriminals behind these emails aim to trick recipients into downloading and executing malware.

More examples of emails used to deliver malware: "The List Of The Problem Email Virus", "DUY THANH EXPORT Email Virus", and "SECRETO PROFESIONAL Y CONFIDENCIAL Email Virus".

How did "Your Package Has Been Delivered To Your Preferred Safe Place" infect my computer?

This email has the "amazon #317.img" file attached to it (the name of the file may be different). A computer becomes infected with BitRAT after executing a malicious file that the attached IMG file stores. More examples of files that cybercriminals use to distribute malware are executable files, JavaScript files, and MS Office (or PDF) documents.

How to avoid installation of malware?

Do not trust irrelevant emails received from unknown addresses. Opening links or attachments presented in such emails can cause computer infections. Always use official pages and direct links as sources for downloading files and software. Avoid using P2P networks, third-party downloaders, unofficial pages, etc.

If you've already opened "Your Package Has Been Delivered To Your Preferred Safe Place" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Appearance of the email (GIF):

Your Package Has Been Delivered To Your Preferred Safe Place email appearance

Text presented in the email letter:

Subject: Your Amazon.com Order ##317-8901308-5112***

Your package has been delivered to your preferred safe place.

How was your delivery?
It was great            
Not so great    

Check Attachment to Track your package
Order info
1 item
Order #317-8901308-5112***
Return or replace items in Your Orders.
Track your next shipment with Alexa, turn on delivery notifications
This email was sent from a notification-only email address that cannot accept incoming email. Please do not reply to this message.
 © 2019 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com, and the Amazon.com logo are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com, 410 Terry Avenue N., Seattle, WA 98109-5210

Malicious attachment's detections in VirusTotal:

Detections of malicious file distributed via Your Package Has Been Delivered To Your Preferred Safe Place spam email

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Types of malicious emails:

Phishing email icon Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Email-virus icon Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion email icon Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

  • Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
  • Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
  • Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
  • Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows

Example of a spam email:

Example of an email spam

What to do if you fell for an email scam?

  • If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
  • If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
  • If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
  • If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
  • Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Most likely, you are one of the many recipients. Cybercriminals send the same email to all addresses they have. Usually, they obtain email addresses leaked after data breaches.

I have downloaded and opened a file attached to this email, is my computer infected?

If you have not executed the contents of the attachment (IMG file), then your computer is not infected unless the system automatically ran that file after you double-clicked it (or you executed a malicious file stored in the IMG file).

I have read the email but didn't open the attachment, is my computer infected?

No, opening emails is harmless. Computers become infected after executing malicious files.

Will Combo Cleaner remove malware infections that were present in email attachment?

Yes, Combo Cleaner can detect and remove almost all known malware. If a computer is infected with high-end malware, it must be scanned using a full scan. Running a quick system scan is not enough to detect high-end malware.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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