Do not trust fake emails from the "Hope and Care" humanitarian organization

Also Known As: "Hope and Care" spam email
Damage level: Medium

What kind of email is "Hope And Care"?

Our inspection of the "Hope And Care" email revealed that it is spam. This bogus letter offers the recipient to take over the "Hope and Care" organization or use its funds for their own foundation.

It must be stressed that all the information provided by this scam mail is false. Typically, spam of this kind is used to trick recipients into disclosing private data or making monetary transactions.

Hope And Care email spam campaign

"Hope And Care" email scam overview

The spam email with the subject "I NEED YOU TO PAY ATTENTION PLEASE" (may vary) is presented as a missive from the "next of kin" of the "Hope and Care" humanitarian organization. Supposedly, the current owner, the sender's mother, is seriously ill. The sender is young and has no experience running a large organization.

Therefore, the foundation will be closed, and the existing funds will be used to further humanitarian causes. The recipient has been chosen to take over the organization, or they can use the money for their own humanitarian foundation. The current amount from donations is $4.5 million and will increase following the sale of associated properties. If the recipient is amenable, they are to contact the sender.

It must be emphasized that all the claims made by this scam email are false. This mail is in no way associated with the Australian Hope and Care disability services and support organization, any other entities with similar names, or real individuals.

In most cases, spam mail of this kind targets personal data and/or money. Scammers can ask victims to provide their names, addresses, contact info, ID/passport scans, or similar details.

Victims can also be requested to make payments in order to receive the payouts, which can be framed as transaction fees or taxes. Difficult-to-trace methods are used for the transfer of funds, such as cryptocurrencies, gift cards, cash hidden in innocent-looking packages and shipped, etc. These methods diminish the chances of persecution and fund retrieval.

To summarize, by trusting an email like "Hope And Care" – users can experience serious privacy issues, financial losses, and identity theft.

If you have already provided your personal data to scammers – immediately contact the appropriate authorities.

Threat Summary:
Name "Hope and Care" spam email
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Recipient has been chosen to take over a humanitarian organization or use its funds for their own foundation.
Disguise Hope and Care
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Similar spam campaign examples

"La Primitiva Lottery Promotions Program 2023", "Funds For Transfer", "Investment In Your Country", and "Moving Funds Out Of Niger" are just some examples of spam emails that promise exorbitant payouts to recipients.

Spam is used to promote a broad range of scams and even to proliferate malware. These emails can be plain and full of errors or be competently disguised as messages from genuine organizations, companies, institutions, service providers, authorities, and other entities.

How do spam campaigns infect computers?

Spam campaigns spread malware by distributing malicious files. They can be attached to or linked inside the emails/messages. Infectious files can be documents (e.g., PDF, Microsoft Office, Microsoft OneNote, etc.), executables (.exe, .run, etc.), archives (ZIP, RAR, etc.), JavaScript, and so on.

Once opened, malicious files trigger malware download/installation chains. Some formats may need additional interaction to initiate system infection processes. For example, Microsoft Office files require users to enable macro commands (i.e., editing/content), while OneNote documents need them to click on embedded files or links.

How to avoid installation of malware?

We highly recommend exercising caution with incoming emails, PMs/DMs, SMSes, and other messages. Attachments or links found in dubious mail must not be opened, as they can be malicious. Another recommendation is to use post-2010 Microsoft Office versions since their "Protected View" mode prevents automatic macro command execution.

However, malware is not proliferated only through spam mail. Therefore, we also advise being careful while browsing, as fraudulent and dangerous online content usually appears genuine and innocuous.

Furthermore, all downloads must be performed from official and trustworthy sources. It is just as important to activate and update software by using legitimate functions/tools, as those acquired from third-parties may contain malware.

We must emphasize that having a reputable anti-virus installed and kept updated is essential to device/user safety. Security programs must be used to run regular system scans and to remove detected threats and issues. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Hope And Care" spam email letter:


Dear -,

I am Lerato Patels, I am the next of kin of Hope and Care

Humanitarian organization. My foster mother who owns the

Humanitarian home, is seriously sick and hospitalized. You can check

us out through our website.

I am 17 years old with little experience in handling a big humanitarian

Organization like this one, hence we are have decided to close the home down and hand over everything to someone who has the intention or who is in the business of helping humanity.



(4.5 Million Dollars) in our bank account being donations made by different donors. We also intend to sell off the land and the humanitarian home and all the proceeds will be channelled towards helping humanity. We do not have the intention of keeping this money and the property, because it was donated for a particular purpose and my mother intends to hand it over to someone else that will use it for the same purpose.

You can choose to take over the running of our humanitarian home, or you can let us donate the money to you and your foundation for the same purpose.

If you are interested or think you can do this, let us know so we can schedule a zoom meeting or you can visit us so we can discuss properly.

Don’t have doubt, contact us so we share all the details with you and to also know you better, we want to hand it over to someone we can trust

We wait to hear from you

Your sincerely

Lerato Patels

Help and Care Humanitarian Organization.

Note: Reply only to: elizbethpatels@gmail.com


Appearance of the "Hope And Care" spam email (GIF):

Hope And Care scam email (GIF)

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Quick menu:

Types of malicious emails:

Phishing email icon Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Email-virus icon Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion email icon Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

  • Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
  • Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
  • Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
  • Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows

Example of a spam email:

Example of an email spam

What to do if you fell for an email scam?

  • If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
  • If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
  • If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
  • If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
  • Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Cyber criminals distribute spam emails in massive operations – therefore, thousands of users receive identical messages.

I have provided my personal information when tricked by this spam email, what should I do?

If you have provided private information such as ID card details, passport scans/photos, credit card numbers, or similar – immediately contact the corresponding authorities. However, if you have disclosed your log-in credentials – change the passwords of all possibly compromised accounts and inform their official support without delay.

I have read a spam email but didn't open the attachment, is my computer infected?

No, opening/reading an email is harmless. Systems are compromised once malicious attachments or links are opened/clicked.

I have downloaded and opened a file attached to a spam email, is my computer infected?

Whether your device was infected might depend on the opened file's format. If it was an executable (.exe, .run, etc.) – most likely, yes. However, you might have avoided this if it was a document (.doc, .xls, .one, .pdf, etc.). These formats can require additional interaction to jumpstart malware download/installation processes (e.g., enabling macro commands, clicking embedded content, etc.).

Will Combo Cleaner remove malware infections present in email attachments?

Yes, Combo Cleaner is designed to scan computers and remove all manner of threats. It can eliminate most of the known malware infections. Keep in mind that performing a full system scan is paramount since high-end malicious software usually hides deep within systems.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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