How to identify scams like "FTX Customer Claims"

Also Known As: FTX Customer Claims fake portal
Damage level: Medium

What is "FTX Customer Claims"?

Upon investigation, it was observed that the page is crafted by scammers with the intent to pilfer cryptocurrency from unsuspecting individuals. The site masquerades as the FTX customer claims portal, seemingly providing access to individuals for retrieving their FTX account information and submitting proof of claim in the FTX Chapter 11 proceedings.

FTX Customer Claims scam

"FTX Customer Claims" scam in detail

The scam page imitates the FTX Customer Claims Portal and provides deceptive instructions to users. The text on the site instructs individuals to log in using their FTX credentials and Multi-Factor Authentication (MFA), under the guise of accessing their FTX account information and submitting proof of claim for the FTX Chapter 11 proceedings.

It further insists on confirming the user's email at every login, ostensibly for account verification. Also, the site requests users to provide Know Your Customer (KYC) information, review their account balances as of a specific date, and file a customer claim.

The instructions attempt to create an illusion of legitimacy by referencing a "Petition Time" and stating that the portals will remain accessible for amending or filing claims even after a specified bar date. However, the site is a fraudulent attempt to steal cryptocurrency.

Ultimately, the website asks users to connect their wallet. By doing so, they unwittingly authorize a malicious contract that triggers a cryptocurrency draining mechanism. The objective of this drainer is to move funds from the victim's wallet to the one controlled by the scammers.

It should be mentioned that deceptive practices involving cryptocurrency draining schemes are frequently promoted through posts on X (formerly Twitter) and various other social media platforms. Wrongdoers make use of stolen or compromised accounts associated with organizations, companies, or celebrities to endorse their fraudulent schemes.

Threat Summary:
Name FTX Customer Claims fake portal
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Individuals can redeive FTX account details and other information
Disguise Legitimate FTX customer claims portal
Symptoms Lack of official verification, unrealistic claims, too good-to-be-true promises.
Distribution methods Social media, compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

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In summary, the described scam operates through a deceptive imitation of the FTX Customer Claims Portal, exploiting users by soliciting sensitive information under false pretenses. The fraudulent instructions create a façade of legitimacy, referencing official-sounding terms like "Petition Time" and extending accessibility claims beyond specified deadlines.

The scam culminates in a request for users to connect their wallet, inadvertently authorizing a malicious contract that initiates a cryptocurrency draining mechanism. It serves as a stark reminder for users to exercise utmost caution, verify sources diligently, and avoid sharing personal information to mitigate the risks associated with online scams and cryptocurrency fraud.

Examples of scams involving cryptocurrency drainers are "Cointelegraph's 10th Anniversary Airdrop", "De.Fi Launchpad Airdrop", and "Trust Wallet Mystery Box".

How did I open a scam website?

Users may unknowingly land on scam websites due to the deceptive strategies employed by cybercriminals. A prevalent approach includes phishing emails with malicious links, which, when clicked, divert users to fraudulent sites. Furthermore, deceptive ads on social media platforms or search engine results can steer users toward these deceitful websites.

Scammers often exploit compromised or fake accounts on popular platforms to distribute links, presenting a false sense of legitimacy. Engaging with notifications from unreliable sources and navigating through sites utilizing rogue advertising networks, such as illegal movie streaming pages and torrent sites, can also result in users ending up on scam websites.

How to avoid visiting scam pages?

Be wary of opening links in unsolicited emails, especially those urging urgent action or containing suspicious content. Verify the legitimacy of websites by double-checking their URLs, ensuring they match the official domain of reputable organizations. Additionally, be cautious with online advertisements and refrain from clicking on misleading or enticing promotions.

Utilize reputable antivirus software and keep it up to date (as well as the operating system and other installed apps). Stay informed about common online scams and phishing tactics, and be skeptical of unsolicited messages, even if they appear to come from familiar sources.

If your computer is infected with unwanted apps, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.

The appearance of "FTX Customer Claims" pop-up scam (GIF):

Appearance of FTX Customer Claims scam

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to identify a pop-up scam?

Pop-up windows with various fake messages are a common type of lures cybercriminals use. They collect sensitive personal data, trick Internet users into calling fake tech support numbers, subscribe to useless online services, invest in shady cryptocurrency schemes, etc.

While in the majority of cases these pop-ups don't infect users' devices with malware, they can cause direct monetary loss or could result in identity theft.

Cybercriminals strive to create their rogue pop-up windows to look trustworthy, however, scams typically have the following characteristics:

  • Spelling mistakes and non-professional images - Closely inspect the information displayed in a pop-up. Spelling mistakes and unprofessional images could be a sign of a scam.
  • Sense of urgency - Countdown timer with a couple of minutes on it, asking you to enter your personal information or subscribe to some online service.
  • Statements that you won something - If you haven't participated in a lottery, online competition, etc., and you see a pop-up window stating that you won.
  • Computer or mobile device scan - A pop-up window that scans your device and informs of detected issues - is undoubtedly a scam; webpages cannot perform such actions.
  • Exclusivity - Pop-up windows stating that only you are given secret access to a financial scheme that can quickly make you rich.

Example of a pop-up scam:

Example of a pop-up scam

How do pop-up scams work?

Cybercriminals and deceptive marketers usually use various advertising networks, search engine poisoning techniques, and shady websites to generate traffic to their pop-ups. Users land on their online lures after clicking on fake download buttons, using a torrent website, or simply clicking on an Internet search engine result.

Based on users' location and device information, they are presented with a scam pop-up. Lures presented in such pop-ups range from get-rich-quick schemes to fake virus scans.

How to remove fake pop-ups?

In most cases, pop-up scams do not infect users' devices with malware. If you encountered a scam pop-up, simply closing it should be enough. In some cases scam, pop-ups may be hard to close; in such cases - close your Internet browser and restart it.

In extremely rare cases, you might need to reset your Internet browser. For this, use our instructions explaining how to reset Internet browser settings.

How to prevent fake pop-ups?

To prevent seeing pop-up scams, you should visit only reputable websites. Torrent, Crack, free online movie streaming, YouTube video download, and other websites of similar reputation commonly redirect Internet users to pop-up scams.

To minimize the risk of encountering pop-up scams, you should keep your Internet browsers up-to-date and use reputable anti-malware application. For this purpose, we recommend Combo Cleaner Antivirus for Windows.

What to do if you fell for a pop-up scam?

This depends on the type of scam that you fell for. Most commonly, pop-up scams try to trick users into sending money, giving away personal information, or giving access to one's device.

  • If you sent money to scammers: You should contact your financial institution and explain that you were scammed. If informed promptly, there's a chance to get your money back.
  • If you gave away your personal information: You should change your passwords and enable two-factor authentication in all online services that you use. Visit Federal Trade Commission to report identity theft and get personalized recovery steps.
  • If you let scammers connect to your device: You should scan your computer with reputable anti-malware (we recommend Combo Cleaner Antivirus for Windows) - cyber criminals could have planted trojans, keyloggers, and other malware, don't use your computer until removing possible threats.
  • Help other Internet users: report Internet scams to Federal Trade Commission.

Frequently Asked Questions (FAQ)

What is a crypto scam?

A crypto scam refers to fraudulent schemes or deceptive practices within the cryptocurrency space aimed at tricking individuals into taking certain actions. These scams can take various forms, including fake initial coin offerings (ICOs), airdrops, fraudulent investment opportunities, etc.

What is the purpose of a crypto scam?

The purpose of a crypto scam is to deceive individuals and fraudulently obtain their cryptocurrency and (or) sensitive information. Crypto scammers employ various tactics to trick people into investing in non-existent projects, providing private keys or credentials, or participating in fraudulent schemes.

Why do I encounter crypto scams?

These scams are promoted through deceptive strategies, including phishing emails with malicious links, misleading ads on social media, and the exploitation of compromised or fake accounts on popular platforms. Users may also land on scam websites by interacting with unreliable notifications or visiting sites using rogue advertising networks, like illegal movie streaming pages and torrent sites.

Will Combo Cleaner protect me from scams?

Combo Cleaner is engineered to scan each website you visit, effectively identifying and flagging malicious ones. This includes websites hosting crypto scams, ensuring immediate warning and restricted access to safeguard your online experience.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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