Web Surf Shield virus removal instructions
What is Surf Shield?
The 'Web Surf Shield virus' is a term used to describe a Windows Hosts file-modifying Trojan. This security infection was created by cyber criminals to trick unsuspecting PC users into completing deceptive online surveys, and thus, generate affiliate revenue from them. Commonly, this Hosts file hijacker infiltrates systems through fake downloads (such as Facebook password-hacking tools, router password-hacking tools, etc), P2P networks, and infected email messages. After successful infiltration, the Web Surf Shield Trojan modifies the Host file of an infected operating system by adding various entries. This modification assigns Internet browser (Internet Explorer, Google Chrome, and Mozilla Firefox) redirects to the Web Surf Shield page, which states "Access to this page has been temporally blocked. Please take time to download our web shield update below. You can continue accessing the site after installing update. Thank you".
Redirects to this page occur when attempting to access various popular websites such as Google, Facebook, Bing, etc. Do not be fooled by this message. Do not download Web Surf Shield or complete any online surveys to supposedly 'unlock' this download. If you observe such a message on your computer, you are dealing with a Hosts file hijacker. The correct way to deal with this security infection is to eliminate it from your computer.
Note that completing online surveys is not recommended since they often present online forms requesting personal or banking information. Divulging this information can lead to privacy issues or identity thefts. Online surveys can also result in inadvertent installation of various potentially unwanted applications, malware, or subscriptions to expensive and useless mobile services. Cyber criminals responsible for creating the Web Surf Shield Trojan make money from each person to complete these deceptive online surveys. Note also that previous variants of this Hosts file hijacker were named "You have been blocked from our website!" and You shall not pass virus.
The Web Surf Shield download, resulting in an online survey:
The message stating that users must download Web Surf Shield in order to access popular websites is a scam. This message is created by cyber criminals and should not be trusted. To clean your computer, restore normal Internet access, and eliminate this Hosts file hijacker from your operating system, follow the removal guide provided.
- What is Surf Shield?
- STEP 1. Remove Surf Shield repairing host file.
- STEP 2. Remove Surf Shield add-on from Internet Explorer.
- STEP 3. Remove Surf Shield plugin from Google Chrome.
- STEP 4. Remove Surf Shield extension from Mozilla Firefox.
- STEP 5. Remove Surf Shield extension from Safari.
Web Surf Shield virus removal:
Internet browser redirects to malicious websites (which attempt to force computer users into filling online surveys), are caused by a Trojan, which modifies the operating system Hosts file. To remove this Trojan, download recommended malware removal software and run a full system scan.
Following elimination of the Web Surf Shield Trojan, check your operating system Hosts file. Information stored in this file is responsible for resolving canonical names of websites - if the information in this file is changed by a malicious program, you may encounter redirect problems whilst surfing the Internet.
The Hosts file is used to resolve canonical names of websites to IP addresses. When it is changed, the user may be redirected to malicious sites, despite seeing legitimate URLs in address bar. It is difficult to determine sites are genuine when the Hosts file is modified. To fix this, please download the Microsoft Fix It tool, that restores your Hosts file to the Windows default. Run this tool when downloaded and follow the on-screen instructions. Download link below:
You should also check some settings manually. Follow these instructions to check everything is in place.
Check your proxy settings. (Internet Explorer)
Start Internet Explorer. Click Internet Options. Select Connections. Click LAN settings. Check to ensure none of the boxes are selected.
Start Mozilla FireFox. Click Tools, select Options. Click Advanced. Select Network Tab and click Settings. Ensure "No proxy is selected".
To ensure that Web Surf Shield has not added unusual entries to your Hosts file, follow this information (Google redirect virus removal guide with examples of default Windows Hosts file values).
Ensure there are no Web Surf Shield related browser add-ons installed on your Internet browser/s:
Remove malicious add-ons from Internet Explorer:
Click on the "gear" icon (at the top right corner of Internet Explorer) select "Manage Add-ons". Look for unwanted add-ons and disable them.
If you continue to have problems with removal of the web surf shield redirect, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome) select "Tools" and click on "Extensions". Locate unwanted add-ons and click the trash can icon.
If you continue to have problems with removal of the web surf shield redirect, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Tools. From the opened menu, select Extensions. In the opened window, select Settings (at the left corner of the screen). Scroll down to the bottom of the screen. Click the Show advanced settings… link.
After scrolling to the bottom of the screen, click the Reset browser settings button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click on the Firefox menu (at the top right corner of the main window) select "Add-ons". Click on "Extensions" and disable unwanted add-ons.
Computer users who have problems with web surf shield redirect removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click the Open Help Menu icon,
Select Troubleshooting Information.
In the opened window, click the Reset Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Reset button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active and click Safari menu, then select Preferences...
In the preferences window select the Extensions tab. Look for any recently installed suspicious extensions and uninstall them.
In the preferences window select General tab and make sure that your homepage is set to a preferred URL, if its altered by a browser hijacker - change it.
In the preferences window select Search tab and make sure that your preferred Internet search engine is selected.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
A browser hijacker is a type of adware that alters user's Internet browser settings by changing one's homepage and default Internet search engine to some unwanted website. Most commonly this type of adware infiltrates user's operating system through free software downloads. If your download is managed by a download client be sure to opt out of installing advertised toolbars or applications that seek to change your homepage and default Internet search engine.
If you are experiencing problems while trying to remove web surf shield redirect from your Internet browsers, please ask for assistance in our malware support forum.
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