Shade Ransomware [Updated]

Also Known As: Shade virus
Distribution: Low
Damage level: Severe

Shade ransomware removal instructions

What is Shade?

Shade is ransomware-type virus proliferated via malicious websites (exploit kits) and infected email attachments. After system infiltration, Shade encrypts most files stored on the infected machine. Furthermore, this application changes the desktop background and creates a .txt file, which states that the files are encrypted and that the email address provided must be used to receive instructions for decryption. It is also stated that users who try to decrypt these files manually will lose their data. This ransomware is mainly spread within Germany, Russia, and the Ukraine. The virus adds the .crypted000007, .no_more_ransom, .better_call_saul, .breaking bad, .heisenberg, .windows10, .7h9r, .xtbl.ytbl or .da_vinci_code extensions to encrypted files. Some variants of Shade ransomware demand that victims contact cyber criminals via email addresses provided: Lutovinova.Antonina@gmail.com, vladimirscherbinin1991@gmail.com, Novikov.Vavila@gmail.com, Denisieva.Ioannikiya@gmail.com, Lukyan.Sazonov26@gmail.com, VladimirScherbinin1991@gmail.com, Yvonne.Vancese1982@gmail.com, 7h9r341@gmail.com, GraceseYoumans1983@gmail.com, or drugvokrug727@india.com to regain control of their compromised data.

Shade ransomware virus

Shade employs the AES 256 encryption algorithm and, therefore, decrypting these files without the unique key (which is stored in the servers controlled by Shade's developers) is impossible. The command and control (C&C) servers used by the developers of Shade are located within the Tor online anonymity network. Unlike other file encryption ransomware (such as Crypt0L0cker, CryptoWall, and CTB-Locker), Shade installs a number of malware infections on the affected computer. These malware-type apps include Murex (adding malicious JavaScript files that cause unwanted browser redirects to various promoted sites or downloads of other malware), Kovter (a trojan that receives certain commands and sends PC-related information to the hacker), Zemot (this threat is able to download other malware), and CMSBrute (a trojan used to 'brute force' website passwords).

At time of research, there were no tools capable of removing Shade ransomware. Fortunately, however, shadow files remain untouched. Therefore, the best way to address this problem is to restore your system to a previous state. Never attempt to contact these cyber criminals. Ransomware-type applications usually demand ransom a payment in exchange for a decryption key, however, you can never be sure that your files will ever be decrypted. Paying the ransom is equivalent to sending your money to cyber criminals - you will simply support their malicious businesses. To avoid this type of infection, be cautious when entering suspicious websites, and especially when opening email attachments sent from unrecognized email addresses. In addition, use a legitimate anti-virus or anti-spyware suite and keep all of your installed software up-to-date.

Screenshot of the desktop following Shade ransomware file encryption:

shade ransomware victims desktop (files encrypted with .da_vinci_code extension)

Text presented on the desktop wallpaper added by Shade ransomware:

All the important files on your disks were encrypted. The details can be found in README.txt files which you can find on any of your disks.

Readme.txt file (which contains a message encouraging users to contact the developers) created by Shade ransomware:

Shade ransomware creating text file with contact instructions

Text presented in the readme.txt file:

All the important files on your computer were encrypted. To decrypt the files your should send the following code: to email address [email protected] or [email protected] Then your will receive all necessary instructions. All the attempts of decrypting by yourself will result in irrevocable loss of your data.

Updated variant of this ransom demand message (README[1-10].txt):

 shade updated ransom demanding message readme.txt file

Text presented by the updated variant of Shade ransomware:

Baши файлы были зaшифрoваны.
Чmoбы pаcшuфроваmь иx, Bам необходимo оmправumь koд:
BE704DA87649B31EFB45|0
нa элеkтpoнный адрec robertamacdonald1994@gmail.com .
Далеe вы пoлучиmе вcе нeoбхoдимыe инcтpуkцuu.
Попытки раcшuфровaть самоcmоятельнo не пpивeдym ни k чeмy, крoмe безвозвpamной noтeри информaциu.
Eслu вы всё жe xoтите noпытаmьcя, mo nрeдвapительно cдeлайme peзервные konuu файлов, uнaче в случаe
иx uзмeнeнuя рacшифpoвka сmанem нeвoзможной ни nри kаkиx yслoвиях.
Еcлu вы не nолучuлu omвеmа no вышеуkазaннoмy aдpeсy в mеченuе 48 чacoв (и тoлько в этом cлучае!),
вocnoльзуйтeсь фoрмой обpатной cвязu. Эmо мoжно cдeлaть двyмя сnосoбaмu:
1) Cкачaйme u уcmaнoвиmе Tor Browser пo сcылке: https://www.torproject.org/download/download-easy.html.en
В aдрecнoй cтpoкe Tor Browser-a введuте адрec:
http://cryptsen7fo43rr6.onion/
и нажмиmе Enter. 3аrрузиmcя cmраницa с фоpмoй oбратной cвязu.
2) B любом брaузере nepeйдuте пo oдномy uз адреcoв:
http://cryptsen7fo43rr6.onion.to/
http://cryptsen7fo43rr6.onion.cab/


All the important files on your computer were encrypted.
To decrypt the files you should send the following code:
BE704DA87649B31EFB45|0
to e-mail address robertamacdonald1994@gmail.com .
Then you will receive all necessary instructions.
All the attempts of decryption by yourself will result only in irrevocable loss of your data.
If you still want to try to decrypt them by yourself please make a backup at first because
the decryption will become impossible in case of any changes inside the files.
If you did not receive the answer from the aforecited email for more than 48 hours (and only in this case!),
use the feedback form. You can do it by two ways:
1) Download Tor Browser from here:
https://www.torproject.org/download/download-easy.html.en
Install it and type the following address into the address bar:
http://cryptsen7fo43rr6.onion/
Press Enter and then the page with feedback form will be loaded.
2) Go to the one of the following addresses in any browser:
http://cryptsen7fo43rr6.onion.to/
http://cryptsen7fo43rr6.onion.cab/

Screenshot of Shade ransomware website:

shade ransomware website

Text presented on this website:

Вы можете отправить сообщение через форму обратной связи: You can send the message using the following feedback form:
Ваш e-mail / Your e-mail: Мой код из Readme.txt (вида 0011223344556677AAFF|0): My code from Readme.txt (it looks like 0011223344556677AAFF|0):
Я потерял все Readme.txt либо не смог найти ни одного I lost all my Readme.txt files or did not find any of them Текст сообщения / The text of the message: Пожалуйста, введите текст с картинки: Please enter the text from the image: Отправить / Send Информация: на данный момент используется алгоритм шифрования RSA-3072. Он является одним из самых криптостойких методов, и данные, зашифрованные им, не могут быть расшифрованы без приватного ключа. Подробнее... Information: the current encryption algorithm is RSA-3072. It is one of the most cryptographically strong methods and the data encrypted by it can not be decrypted without the private key. More...

Update April 28, 2020 - Cyber criminals are shutting down the entire Shade (Troldesh) ransomware network, including all updated variants of this malware. They've also released all the decryption keys (over 750,000), as well as a decryption tool, so that victims could decrypt their data. The problem is that the released decryptor is rather complicated to use. For this reason, Kaspersky is planning to release an updated variant of their RakhniDecryptor (download link) which will support the Shade ransomware. Although at this current moment the exact ETA of the update is unknown, it is very likely to be in near future.

Shade ransomware removal:

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Isolating the infected device:

Some ransomware-type infections are designed to encrypt files within external storage devices, infect them, and even spread throughout the entire local network. For this reason, it is very important to isolate the infected device (computer) as soon as possible.

Step 1: Disconnect from the internet.

The easiest way to disconnect a computer from the internet is to unplug the Ethernet cable from the motherboard, however, some devices are connected via a wireless network and for some users (especially those who are not particularly tech-savvy), disconnecting cables may seem troublesome. Therefore, you can also disconnect the system manually via Control Panel:

Navigate to the "Control Panel", click the search bar in the upper-right corner of the screen, enter "Network and Sharing Center" and select search result: Disconnecting computer from the Internet (step 1)

Click the "Change adapter settings" option in the upper-left corner of the window: Disconnecting computer from the Internet (step 2)

Right-click on each connection point and select "Disable". Once disabled, the system will no longer be connected to the internet. To re-enable the connection points, simply right-click again and select "Enable". Disconnecting computer from the Internet (step 3)

Step 2: Unplug all storage devices.

As mentioned above, ransomware might encrypt data and infiltrate all storage devices that are connected to the computer. For this reason, all external storage devices (flash drives, portable hard drives, etc.) should be disconnected immediately, however, we strongly advise you to eject each device before disconnecting to prevent data corruption:

Navigate to "My Computer", right-click on each connected device and select "Eject": Ejecting external storage devices

Step 3: Log-out of cloud storage accounts.

Some ransomware-type might be able to hijack software that handles data stored within "the Cloud". Therefore, the data could be corrupted/encrypted. For this reason, you should log-out of all cloud storage accounts within browsers and other related software. You should also consider temporarily uninstalling the cloud-management software until the infection is completely removed.

Identify the ransomware infection:

To properly handle an infection, one must first identify it. Some ransomware infections use ransom-demand messages as an introduction (see the WALDO ransomware text file below).

Identify ransomware-type infection (step 1)

This, however, is rare. In most cases, ransomware infections deliver more direct messages simply stating that data is encrypted and that victims must pay some sort of ransom. Note that ransomware-type infections typically generate messages with different file names (for example, "_readme.txt", "READ-ME.txt", "DECRYPTION_INSTRUCTIONS.txt", "DECRYPT_FILES.html", etc.). Therefore, using the name of a ransom message may seem like a good way to identify the infection. The problem is that most of these names are generic and some infections use the same names, even though the delivered messages are different and the infections themselves are unrelated. Therefore, using the message filename alone can be ineffective and even lead to permanent data loss (for example, by attempting to decrypt data using tools designed for different ransomware infections, users are likely to end up permanently damaging files and decryption will no longer be possible even with the correct tool).

Another way to identify a ransomware infection is to check the file extension, which is appended to each encrypted file. Ransomware infections are often named by the extensions they append (see files encrypted by Qewe ransomware below).

Identify ransomware-type infection (step 2)

This method is only effective, however, when the appended extension is unique - many ransomware infections append a generic extension (for example, ".encrypted", ".enc", ".crypted", ".locked", etc.). In these cases, identifying ransomware by its appended extension becomes impossible.

One of the easiest and quickest ways to identify a ransomware infection is to use the ID Ransomware website. This service supports most existing ransomware infections. Victims simply upload a ransom message and/or one encrypted file (we advise you to upload both if possible).

Identify ransomware-type infection (step 3)

The ransomware will be identified within seconds and you will be provided with various details, such as the name of the malware family to which the infection belongs, whether it is decryptable, and so on.

Example 1 (Qewe [Stop/Djvu] ransomware):

Identify ransomware-type infection (step 4)

Example 2 (.iso [Phobos] ransomware):

Identify ransomware-type infection (step 5)

If your data happens to be encrypted by a ransomware that is not supported by ID Ransomware, you can always try searching the internet by using certain keywords (for example, ransom message title, file extension, provided contact emails, cryptowallet addresses, etc.).

Search for ransomware decryption tools:

Encryption algorithms used by most ransomware-type infections are extremely sophisticated and, if the encryption is performed properly, only the developer is capable of restoring data. This is because decryption requires a specific key, which is generated during the encryption. Restoring data without the key is impossible. In most cases, cyber criminals store keys on a remote server, rather than using the infected machine as a host. Dharma (CrySis), Phobos, and other families of high-end ransomware infections are virtually flawless, and thus restoring data encrypted without the developers' involvement is simply impossible. Despite this, there are dozens of ransomware-type infections that are poorly developed and contain a number of flaws (for example, the use of identical encryption/decryption keys for each victim, keys stored locally, etc.). Therefore, always check for available decryption tools for any ransomware that infiltrates your computer.

Finding the correct decryption tool on the internet can be very frustrating. For this reason, we recommend that you use the No More Ransom Project and this is where identifying the ransomware infection is useful. The No More Ransom Project website contains a "Decryption Tools" section with a search bar. Enter the name of the identified ransomware, and all available decryptors (if there are any) will be listed.

Searching for ransomware decryption tools in nomoreransom.org website

Restore files with data recovery tools:

Depending on the situation (quality of ransomware infection, type of encryption algorithm used, etc.), restoring data with certain third-party tools might be possible. Therefore, we advise you to use EaseUS Data Recovery Wizard Pro. This tool supports over a thousand data types (graphics, video, audio, documents, etc.) and it is very intuitive (little knowledge is necessary to recover data).

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EaseUS Data Recovery Wizard Pro

By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Trial version of EaseUS Data Recovery Wizard Pro is capable of scanning drives and listing recoverable files - to restore them, you must purchase a license.

Step 1: Perform a scan.

Hover your mouse over the partition you wish to scan and select "Scan". You can also select a specific folder, or click shortcut icons to scan the Desktop or Recycle Bin: Scanning the storage drive with EaseUS Data Recovery Wizard PRO (step 1)

Wait for EaseUS Data Recovery Wizard Pro to complete the scan. The scanning duration depends on the volume of files (both in quantity and size) that you are scanning (for example, several hundreds gigabytes could take over an hour to scan). Therefore, be patient during the scanning process. We also advise against modifying or deleting existing files, since this might interfere with the scan. If you add additional data (for example, downloading files/content) while scanning, this will prolong the process: Scanning the storage drive with EaseUS Data Recovery Wizard PRO (step 2)

Step 2: Recover data.

Once the process is complete, select the folders/files you wish to restore and simply click "Recover". Note that some free space on your storage drive is necessary to restore data. Note also that the trial version of EaseUS Data Recovery Wizard Pro is only capable of scanning drives and listing recoverable files - to restore them, you must purchase a license: Recovering data with EaseUS Data Recovery Wizard Pro

Step 3: Save the scan session (optional).

We recommend that you save the scanning session once you have completed recovery, in case you decide to recover additional files later. Simply click the "Save Scan Session" icon in the upper-right corner of the screen and choose the location for the file to be saved. This will save a lot of time, since you will not need to re-scan the storage drive the next time you wish to restore something. Bear in mind, however, that data removed after the scanning session has finished will not be listed: Saving scan session in EaseUS Data Recovery Wizard Pro

Create data backups:

Proper file management and creating backups is essential for data security. Therefore, always be very careful and think ahead.

Partition management: We recommend that you store your data in multiple partitions and avoid storing important files within the partition that contains the entire operating system. If you fall into a situation whereby you cannot boot the system and are forced to format the disk on which the operating system is installed (in most cases, this is where malware infections hide), you will lose all data stored within that drive. This is the advantage of having multiple partitions: if you have the entire storage device assigned to a single partition, you will be forced to delete everything, however, creating multiple partitions and allocating the data properly allows you to prevent such problems. You can easily format a single partition without affecting the others - therefore, one will be cleaned and the others will remain untouched, and your data will be saved. Managing partitions is quite simple and you can find all necessary information on Microsoft's documentation web page.

Data backups: The most reliable backup method is to use an external storage device and keep it unplugged. Copy your data to an external hard drive, flash (thumb) drive, SSD, HDD, or any other storage device, unplug it and store it in a dry place away from sun and extreme temperatures. This method is, however, quite inefficient, since data backups and updates need to be made regularly. You can also use a cloud service or remote server. Here, an internet connection is required and there is always the chance of a security breach. Therefore, you should consider using an application to create data backups locally.

▼ Download
EaseUS Todo Backup

By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for EaseUS Todo Backup. 30 days free trial available.

We recommend using the EaseUS Todo Backup application. The "Home" edition of EaseUS Todo Backup is usually more than adequate for regular users, however, the "Business" edition is more suitable for companies and large computer networks. The EaseUS Todo Backup application provides extensive data protection features. You can easily create backups, and encrypt and compress them for enhanced protection and storage saving purposes. It also allows you to set backup schedules, create bootable devices, and restore the system if a crash occurs. You can easily choose where to store the created backup: locally; uploaded to an external drive; FTP; cloud storage, or elsewhere. In summary, EaseUS Todo Backup is an all-in-one tool, which provides all features required to properly backup your data.

Creating a data backup:

The backup process is virtually identical regardless of the item (file, partition, entire system) you wish to backup. Taking the File Backup feature as an example:

Step 1: Choose which item to backup.

Click on the "Menu" icon in the upper-left corner of the screen to reveal the menu and select "File Backup": Creating data backups with EaseUS Todo Backup tool (step 1)

Select the files you want to backup. You can also enter a name and description of the backup that will be created: Creating data backups with EaseUS Todo Backup tool (step 2)

Step 2: Change the default settings.

The EaseUS Todo Backup application provides a variety of additional options that can be added/modified while creating the backup. For example, you can encrypt data (add a password), select the compression rate (how much the backup should be compressed), performance (how many system resources should be allocated), add an email notification (you receive an email once the process is complete) and so on.

To open the options window, click the "Backup options" button in the lower-left corner of the screen: Creating data backups with EaseUS Todo Backup tool (step 3)

Select the settings you want to change and click "Save". You can also reset your changes by clicking "Reset to initial settings": Creating data backups with EaseUS Todo Backup tool (step 4)

Step 3: Select the backup destination.

As mentioned above, EaseUS Todo Backup allows you to choose where backups are saved - locally or externally.

Click the "Browse..." button and select the location you want the backup to be saved: Creating data backups with EaseUS Todo Backup tool (step 5)

Step 4: Safety measures and process completion.

Depending on the location you have chosen, there are a number of measures you should or should not take. If you are uploading to an internet-connected location (for example, Cloud storage, FTP, etc.), be sure to maintain your internet connection, otherwise you will have to start again. The same applies to external storage devices - do not unplug them until the process is complete.

The progress bar displays estimated time remaining until completion. Large backups (hundreds of gigabytes) can take hours to create (depending on storage device speed, internet connection, etc.). Therefore, the application also allows you to optionally choose what the system should do (shut down, sleep or hibernate) once the process has finished: Creating data backups with EaseUS Todo Backup tool (step 6)

The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Shade virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Shade virus on your mobile device.
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