Candle Jar Adware

What is Candle Jar?

According to the developers (SuperWeb LLC), Candle Jar significantly improves Internet browsing by delivering coupons, special deals/discounts available on various online stores, and enabling functions such as comparison shopping - "We're passionate about improving web by providing the best tools to enhance the browsing experience, from searching the web to comparing online deals to find the best prices. We've combined all of our great ideas into the Candle Jar product suite, a FREE set of tools that work to make your browsing experience... better!" 

Although this application may seem legitimate and useful, Candle Jar is categorized as a potentially unwanted program (PUP) and adware. Candle Jar stealth installs without users' consent, generates intrusive online advertisements, and gathers information relating to users' Internet browsing activity.

Be aware that information gathered by this app (IP addresses, unique identifier numbers, search queries entered into search, websites visited, pages viewed, etc.) might be personally identifiable. SuperWeb LLC shares this gathered data with third party companies who can misuse personal details to generate revenue.

Therefore, the presence of Candle Jar on your system can lead to serious privacy issues or even identity theft. Candle Jar generates pop-up, interstitial, transitional, full-page, banner, coupon, search, and other similar intrusive online ads. To achieve this, developers use a 'virtual layer', which enables placement of third party graphical content on any visited web pages.

None of the generated ads originate from users' visited websites. By concealing underlying web content, these advertisements significantly diminish the Internet browsing experience.

Some redirect to malicious sites that are likely to contain infectious content and, thus, clicking ads displayed by Candle Jar is risky and may cause further adware or malware infections. For these reasons, you should uninstall Candle Jar adware immediately.

Candle Jar Privacy Policy statement regarding data collection:

We only share or sell your non-public personal information with non-affiliated third parties when we believe doing so is permitted by you or authorized by this Privacy Policy. In addition, the Company may share your personal information with our parent, subsidiary or affiliate companies without restriction.

Candle Jar is not the only application developed by SuperWeb LLC. This company has released several hundred identical PUPs. SuperWeb LLC intentionally releases identical PUPs under different names to prevent detection by legitimate anti-spyware and anti-virus suites.

All claim to improve the Internet browsing experience, however, Candle Jar and other applications designed by this company (for example, Outrageous Deal, Search Know, and Primary Color) simply generate intrusive online advertisements and collect personally identifiable information. They are designed solely to generate revenue for the developers and provide no real value for users.

How did Candle Jar install on my computer?

All adware developed by SuperWeb LLC is distributed as a 'bundle' with other software. Developers hide bundled applications within the 'Custom' or 'Advanced' settings, since they are aware that many users skip this section.

By rushing the download and installation processes, users often install potentially unwanted programs inadvertently, thereby exposing their systems to risk of further infection and compromising their privacy.

How to avoid installation of potentially unwanted applications?

There are two main steps you should take to prevent installation of adware-type programs. Firstly, never rush when downloading and installing software - perform these processes using the 'Custom' or 'Advanced' settings. Secondly, opt-out of all bundled software, since third party apps are often infectious.

Deceptive free software installers used in Candle Jar adware distribution:

Candle Jar adware generating intrusive online ads (marked as 'Ads by Candle Jar'):

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Quick menu:

• What is Candle Jar?
• STEP 1. Uninstall Candle Jar application using Control Panel.
• STEP 2. Remove Candle Jar adware from Internet Explorer.
• STEP 3. Remove Candle Jar ads from Google Chrome.
• STEP 4. Remove 'Ads by Candle Jar' from Mozilla Firefox.
• STEP 5. Remove Candle Jar ads from Safari.
• STEP 6. Remove rogue plug-ins from Microsoft Edge.

Candle Jar adware removal:

Windows 11 users:

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

In the uninstall programs window, look for "Candle Jar", select this entry and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program that causes Candle Jar ads, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove Candle Jar adware from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Remove malicious add-ons from Internet Explorer:

Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for "Candle Jar", select this entry and click "Remove".

Optional method:

If you continue to have problems with removal of the candle jar ads, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

In the opened window, select the Advanced tab.

Click the Reset button.

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Remove malicious extensions from Google Chrome:

Click the Chrome menu icon (at the top right corner of Google Chrome), select "Tools" and click "Extensions". Locate "Candle Jar", select this entry and click the trash can icon.

Optional method:

If you continue to have problems with removal of the candle jar ads, reset your Google Chrome browser settings. Click the Chrome menu icon  (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Remove malicious plug-ins from Mozilla Firefox:

Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove "Candle Jar".

Optional method:

Computer users who have problems with candle jar ads removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.

Select Troubleshooting Information.

In the opened window, click the Refresh Firefox button.

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Remove malicious extensions from Safari:

Make sure your Safari browser is active, click Safari menu, and select Preferences....

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

In the opened window select all history and click the Clear History button.

Remove malicious extensions from Microsoft Edge:

Click the Edge menu icon  (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Optional method:

If you continue to have problems with removal of the candle jar ads, reset your Microsoft Edge browser settings. Click the Edge menu icon  (at the top right corner of Microsoft Edge) and select Settings.

In the opened settings menu select Reset settings.

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

• If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

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