XPan Ransomware

Also Known As: XPan virus
Distribution: Low
Damage level: Severe

XPan ransomware removal instructions

What is XPan?

XPan is a ransomware-type virus similar to AiraCrop and NMoreira. Once infiltrated, XPan encrypts various data using the AES-256 and RSA encryption algorithms. During encryption, XPan appends filenames with the ".one" extension (for example, "sample.jpg" is renamed to "sample.jpg.one"). Following successful encryption, this virus creates a text file ("Recupere seus arquivos aqui.txt"), placing it in each folder containing encrypted files.

The text file contains a message in Portuguese stating that the files are encrypted and that victims must contact XPan's developers via an email address ("one@proxy.tg") provided. They then supposedly receive decryption instructions. As mentioned above, XPan uses AES and RSA cryptographies and, therefore, decrypting files without unique keys is impossible. These keys are stored on a remote server controlled by cyber criminals. Victims are encouraged to pay a ransom to receive them. The cost is currently unconfirmed, however, research shows that ransomware developers usually demand the equivalent of between $500 and 1500 in Bitcoins. In any case, these people should never be trusted. Research shows that cyber criminals often ignore victims, once ransoms are paid. Therefore, paying does not guarantee that your files will ever be decrypted and there is a high probability that you will be scammed. For these reasons, we strongly advise you to ignore all requests to contact cyber criminals or pay any ransom. Unfortunately, there are currently no tools capable of restoring files encrypted by XPan - the only solution is to restore your files/system from a backup.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

XPan decrypt instructions

XPan shares many similarities with dozens of other ransomware-type virus such as Philadelphia, PadCrypt, Fluffy-TAR, and LMAOxUS. As with XPan, these viruses encrypt files and make ransom demands. There are just two major differences: 1) size of ransom, and; 2) type of cryptography [symmetric or asymmetric] used. Even the distribution methods are identical. Cyber criminals usually proliferate malware by employing spam emails (infectious attachments), peer-to-peer (P2P) networks, third party software download sources (freeware download websites, free file hosting websites, etc.), fake software update tools, and trojans. Therefore, be cautious when opening files received from suspicious emails, and when downloading software from unofficial sources. Furthermore, keep your installed applications up-to-date and use a legitimate anti-virus/anti-spyware suite. Poor knowledge and behavior are the main reasons for computer infections. The key to computer safety is caution.

Victims of this ransomware can try to contact Kaspersky - this company has announced that they can decrypt files compromised by Xpan ransomware.

Message presented within XPan text file ("Recupere seus arquivos aqui.txt"):

Seus arquivos foram criptografados.
Essa sua chave: -
Para recupera-los entre em contato pelo nosso email: one@proxy.tg enviando sua chave.
Responderemos seu email em at 24h.

Screenshot of files encrypted by XPan (".one" extension):

Files encrypted by XPan

XPan ransomware removal:

Instant automatic removal of XPan virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of XPan virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the XPan virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the XPan ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining XPan ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of XPan are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by XPan, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as XPan ransomware.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove XPan ransomware:

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
XPan virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of XPan virus on your mobile device.
We Recommend:

Get rid of XPan virus today:

▼ REMOVE IT NOW with Spyhunter

Platform: Windows

Editors' Rating for Spyhunter:
Editors ratingOutstanding!

[Back to Top]

Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.