XPan ransomware removal instructions
What is XPan?
XPan is a ransomware-type virus similar to AiraCrop and NMoreira. Once infiltrated, XPan encrypts various data using the AES-256 and RSA encryption algorithms. During encryption, XPan appends filenames with the ".one" extension (for example, "sample.jpg" is renamed to "sample.jpg.one"). Following successful encryption, this virus creates a text file ("Recupere seus arquivos aqui.txt"), placing it in each folder containing encrypted files.
The text file contains a message in Portuguese stating that the files are encrypted and that victims must contact XPan's developers via an email address ("email@example.com") provided. They then supposedly receive decryption instructions. As mentioned above, XPan uses AES and RSA cryptographies and, therefore, decrypting files without unique keys is impossible. These keys are stored on a remote server controlled by cyber criminals. Victims are encouraged to pay a ransom to receive them. The cost is currently unconfirmed, however, research shows that ransomware developers usually demand the equivalent of between $500 and 1500 in Bitcoins. In any case, these people should never be trusted. Research shows that cyber criminals often ignore victims, once ransoms are paid. Therefore, paying does not guarantee that your files will ever be decrypted and there is a high probability that you will be scammed. For these reasons, we strongly advise you to ignore all requests to contact cyber criminals or pay any ransom. Unfortunately, there are currently no tools capable of restoring files encrypted by XPan - the only solution is to restore your files/system from a backup.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
XPan shares many similarities with dozens of other ransomware-type virus such as Philadelphia, PadCrypt, Fluffy-TAR, and LMAOxUS. As with XPan, these viruses encrypt files and make ransom demands. There are just two major differences: 1) size of ransom, and; 2) type of cryptography [symmetric or asymmetric] used. Even the distribution methods are identical. Cyber criminals usually proliferate malware by employing spam emails (infectious attachments), peer-to-peer (P2P) networks, third party software download sources (freeware download websites, free file hosting websites, etc.), fake software update tools, and trojans. Therefore, be cautious when opening files received from suspicious emails, and when downloading software from unofficial sources. Furthermore, keep your installed applications up-to-date and use a legitimate anti-virus/anti-spyware suite. Poor knowledge and behavior are the main reasons for computer infections. The key to computer safety is caution.
Victims of this ransomware can try to contact Kaspersky - this company has announced that they can decrypt files compromised by Xpan ransomware.
Message presented within XPan text file ("Recupere seus arquivos aqui.txt"):
Seus arquivos foram criptografados.
Essa sua chave: -
Para recupera-los entre em contato pelo nosso email: firstname.lastname@example.org enviando sua chave.
Responderemos seu email em at 24h.
Screenshot of files encrypted by XPan (".one" extension):
XPan ransomware removal:
Instant automatic removal of XPan virus:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of XPan virus. Download it by clicking the button below:
- What is XPan?
- STEP 1. XPan virus removal using safe mode with networking.
- STEP 2. XPan ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the XPan virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the XPan ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining XPan ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of XPan are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as XPan ransomware.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove XPan ransomware: