Windows 10 Technical Support Scam

Also Known As: "Windows 10 Technical Support" virus
Distribution: Low
Damage level: Medium

Windows 10 Technical Support removal instructions

What is Windows 10 Technical Support?

"Windows 10 Technical Support" is a fake service promoted via a deceptive website that users often visit inadvertently - they are redirected by various potentially unwanted programs (PUPs) that infiltrate systems during installation of regular programs (the "bundling" method). As well as causing unwanted redirects, PUPs deliver intrusive online advertisements and continually gather various information relating to users' browsing activity.

Windows 10 Technical Support adware

As mentioned above, "Windows 10 Technical Support" is a service offered for regular users who encounter problems with computer performance. The website states that users whose systems are slow or infected with malware should contact technical support via the telephone number ("1-800-519-6899") provided. They then supposedly receive help in resolving these issues. Bear in mind, however, that "Windows 10 Technical Support" service is fake. Cyber criminals attempt to trick users into calling and paying for help that will not be provided. This "service" is a scam. Therefore, never call the telephone number. Be aware that PUPs often deliver pop-up, coupon, banner, and other similar ads that conceal underlying website content, thereby significantly diminishing the browsing experience. In addition, some lead to malicious websites and even accidental clicks can result in high-risk adware or malware infections. Furthermore, PUPs record various user-system information that might be personally identifiable. The list of collected data types includes (but is not limited to) IP addresses, URLs visited, queries entered into search engines, pages viewed, mouse/keyboard activity, and geo-locations. This data is shared with third parties (potentially, cyber criminals) who misuse private information to generate revenue. Therefore, the presence of data-tracking apps can result in serious privacy issues or even identity theft. Uninstall all PUPs immediately.

Although Windows 10 Technical Support is not a fake error message, it shares similarities with other scams such as You Have A ZEUS Virus, YOUR COMPUTER HAS BEEN BLOCKED, WARNING! Your Windows Has Been Blocked, and many others. As with Windows 10 Technical Support, these other scams also offer help resolving various computer-relating issues, however, they should never be trusted. PUPs are virtually identical. By offering various 'useful features', they often trick users into believing that these programs are legitimate and useful. In fact, their only purpose is to generate revenue for the developers. Rather than providing any of the functionality promised, PUPs cause unwanted redirects, deliver intrusive advertisements, and continually gather various information.

How did adware install on my computer?

PUPs are distributed using a deceptive marketing method called "bundling". Developers hide bundled programs within the "Custom" or "Advanced" settings of the download/installation processes. Therefore, rushing and skipping this section exposes systems to risk of various infections and compromises users' privacy.

How to avoid installation of potentially unwanted applications?

To prevent system infiltration by PUPs, be very cautious when downloading and installing software, choose the "Custom/Advanced" options, observe each step, and decline offers to download/install third party software.

Text presented within "Windows 10 Technical Support" website:

Windows 10 Technical Support
Slow computer? Viruses?
Our technicians can fix your computer in one day
1. ORDER
2. DIAGNOSE
3. REPAIR
Call Toll Free 1-800-519-6899
Having problem with your Microsoft product? Don’t worry! Our Windows 10 support team experts provides quick solution, smart advice and online support. Call toll free 1-800-519-6899 (USA), Call +44-800-802-1217 (UK), Call +611-300-264-825 (Australia), Call +64 9-886 0569 New Zealand to get instant assistance and support by experts.

Instant automatic removal of Windows 10 Technical Support virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Windows 10 Technical Support virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Adware removal:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

Windows 10 Technical Support adware uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove adware from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing Windows 10 Technical Support ads from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing Windows 10 Technical Support ads from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "windows 10 technical support" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing Windows 10 Technical Support  ads from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Removing Windows 10 Technical Support ads from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "windows 10 technical support" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing Windows 10 Technical Support ads from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing Windows 10 Technical Support ads from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "windows 10 technical support" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

Removing browser hijackers from safari step 1 - accessing preferences

Make sure your Safari browser is active and click Safari menu, then select Preferences...

removing browser hijacker from safari step 2 - removing extensions

In the preferences window select the Extensions tab. Look for any recently installed suspicious extensions and uninstall them.

Removing browser hijackers from safari step 3 - changing homepage

In the preferences window select General tab and make sure that your homepage is set to a preferred URL, if its altered by a browser hijacker - change it.

removing browser hijackers from safari step 4 - changing the default Internet search engine

In the preferences window select Search tab and make sure that your preferred Internet search engine is selected.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Change your homepage:

Changing homepage in Microsoft Edge

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Settings", in the opened tab, click the "+ Add new page" link, after entering your preferred URL, remove the link of browser hijackers by clicking the "X" button next to the associated URL.

Change your default search engine:

Changing default Internet search engine in Microsoft Edge

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Settings". Click the "View advanced settings" button and select "Change search engine". In the opened tab, select your preferred Internet search engine and click "Set as default".

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of browser hijackers while downloading free software sampleA browser hijacker is a type of adware infection that modifies Internet browser settings by assigning the homepage and default Internet search engine settings to some other (unwanted) website URL. Commonly, this type of adware infiltrates operating systems through free software downloads. If your download is managed by a download client, ensure that you decline offers to install advertised toolbars or applications that seek to change your homepage and default Internet search engine settings.

Removal assistance:
If you are experiencing problems while trying to remove "windows 10 technical support" virus from your Internet browsers, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on "windows 10 technical support" virus or it's removal please share your knowledge in the comments section below.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Software uninstall instructions
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Windows 10 Technical Support virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Windows 10 Technical Support" virus on your mobile device.
We Recommend:

Get rid of Windows 10 Technical Support virus today:

▼ REMOVE IT NOW with Spyhunter

Platform: Windows

Editors' Rating for Spyhunter:
Editors ratingOutstanding!

[Back to Top]

Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.