Wells Fargo Email Virus

Also Known As: Emotet trojan
Type: Other
Distribution: Low
Damage level: Medium

Wells Fargo Email Virus removal guide

What is Wells Fargo Email Virus?

"Wells Fargo Email Virus" is another spam email campaign similar to DocuSign Email Virus, Job Application Email Virus, and many others. Cyber criminals use this campaign to proliferate high-risk malware called Emotet. Developers send thousands of deceptive email messages that encourage users to open an attached MS Word document. Be aware, however, that this document downloads and installs Emotet.

Wells Fargo Email Virus malware

Another Wells Fargo spam email (this one distributes Hanictor trojan):

wells fargo spam email sample 2

The email is an imitation of a Wells Fargo company message stating that a transaction will take up to 10 minutes. For detailed information, users are encouraged to read an attached Microsoft Word document. This is a scam - the opened document downloads and installs the Emotet trojan. Note that Wells Fargo is a legitimate company and has nothing to do with this fraudulent message. Cyber criminals often claim to be employees of various companies and governmental agencies. This is a deceptive tactic, since it is much simpler to trick users into opening files when they are received from a familiar name (domain, company, email address, etc.) Emotet is high-risk trojan designed to record various sensitive information (logins, passwords, browsing activity, etc.) Cyber criminals might then gain access to your personal accounts (social networks, banks, etc.) and misuse them to generate revenue (via identity theft, online purchases, money transfers, etc.) Therefore, the presence of this virus might lead to serious privacy issues and significant financial issues. If you have recently opened "Wells Fargo Email Virus" attachments, there is a high probability that your computer is infected with Emotet trojan. Therefore, you are advised to immediately scan the system with a legitimate anti-virus/anti-spyware program and eliminate all detected threats.

There are dozens of trojan similar to Emotet, including FormBook, Adwind, TrickBot, LokiBot, and Pony. These viruses are also distributed using spam campaigns. As with Emotet, trojans are very likely to collect personal information, however, some proliferate other viruses (chain infections) such as ransomware. In any case, trojans pose a significant threat to your privacy and computer safety, and their presence cannot be ignored.

How did Wells Fargo Email Virus infect my computer?

As mentioned above, "Wells Fargo Email Virus" proliferates a malicious Microsoft Word document. After opening this file, users are asked to enable macro commands, otherwise the content will not be displayed properly. Once macros are enabled, the file executes commands that download and install the Emotet trojan. Although this distribution method is effective, it has a major flaw. Malicious attachments are only able to infect the system if they are opened using MS Word. If the user opens the file using any other program, the virus will not be downloaded/installed. In addition, this spam campaign targets Microsoft Windows users only, and users of other platforms are safe.

How to avoid installation of malware?

To prevent this situation, be very cautious when browsing the Internet. Carefully analyze each email attachment received. If the file is irrelevant or has been received from a suspicious/unrecognizable email address, it should never be opened. Furthermore, have a legitimate anti-virus/anti-spyware suite installed and running. Some trojans are distributed using fake software updaters and third party downloaders/installers. Therefore, keep installed applications up-to-date. To achieve this, however, use implemented features or tools provided by the official developer only. Download your software from official sources only, using direct download links. More recent versions (2010 and above) of Microsoft Office open newly-downloaded documents in "Protected View" mode. This prevents malicious attachments from downloading and installing malware. Therefore, we strongly advise you to avoid using older versions. The main reasons for computer infections are poor knowledge and careless behavior - the key to safety is caution. If you have already opened a "Wells Fargo Email Virus" attachment, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "Wells Fargo Email Virus" email message:

Subject: New Wells Fargo Email Virus payment notice
Hi
Please allow up to 10 minutes for a transaction to post to your account.
See your detailed information below.
Thank you for using Wells Fargo Email Virus.The strength to be there.
Warmest Regards,
Joseph Moore
Head of Bus Banking Customer Support
This email address is not monitored and you will not receive a response.

Malicious attachment distributed via "Wells Fargo Email Virus" spam campaign:

Malicious attachment distributed through Wells Fargo Email Virus spam campaign

Instant automatic removal of Emotet trojan: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Emotet trojan. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.